Black Butte Ranch - The Lodge Restaurant

Review summary

1. OT

   OpenTable Diner

   Portland

   1 review

   4.0

   1 review

   Dined 1 day ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   We love the lodge restaurant at Black Butte. It's absolutely gorgeous and cozy inside. The service was excellent (thank you, Alexis!). My husband and I shared the Caesar salad which was good but way overdressed. I had the ribeye which was cooked to perfection but the sides were just okay. My husband had the sturgeon and thought it was a little dry. The pork shank was sold out but is apparently the star of the menu. We'll try it next time.
   

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2. P

   Paul

   VIP

   Phoenix

   6 reviews

   2.0

   6 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 5

   We were hoping for a high quality experience. We waited for an hour for our appetizers. Then minutes after that the main course arrived. The squid ink pasta w octopus appetizer did not appear to have any octopus in it. I think there were some very small pieces of squid in it. I pointed this out and they took it off the bill. The half chicken was dry and lacked flavor. It was barely browned. The filet was cooked perfect and tasted good. The stated demiglace we more like a broth. Watery. Sad to say, overall it was a disappointing dinner.
   

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3. T

   Terri

   Hawaii

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great dinner at the lodge restaurant. The service and food were excellent. We love the ambiance. The only thing I’d like to see changed is the ability to order a hamburger. We were told that it was only available to children on the kids menu. 😢
   

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4. D

   DW

   Austin

   1 review

   2.0

   1 review

   Dined on 29 December 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   It is unfortunate after the time, energy, and cost involved with rebuilding the Black Butte Lodge that the dining experience is so poor. The menu was limited and the service was disappointing. Our server simply left our table twice as we were ordering, once when she asked what we wanted to drink and again when she asked if we wanted dessert. As we went around the table mulling over our order and asking questions she simply walked away. She then forgot one of our entrees and by the time it appeared (presented by a different server) the rest of us were nearly done eating. She left the bill, which was incorrect, and after five-plus minutes of waiting, I approached the hostess asking if that's where we needed to pay. She said, no, the server would be back. The server did return, corrected our bill, and we paid and left. A disappointingly underwhelming dining experience.
   

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5. L

   Lisa

   San Francisco

   2 reviews

   3.0

   2 reviews

   Dined on 28 December 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   Food quality was fair. Have been homeowners for 20-plus years and the last two times the meals have been average. Lots of turnover in staff during our last 4 visits????
   

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6. J

   Jon

   VIP

   Minneapolis

   2 reviews

   2.0

   2 reviews

   Dined on 27 December 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 5

   Menu is not a value for the price. Sad that they have a $20M venue and can’t do signature dishes. Service albeit friendly was inconsistent and misses in timely service and standards like bread are common place. Hoping the F&B Director can bring some life into the facility and bring it back to a dining destination.
   

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7. K

   Kim

   VIP

   Salt Lake City

   14 reviews

   4.0

   14 reviews

   Dined on 25 December 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Excellent service and ambiance. Great menu selection. Thank you Lexi, Reid, and team for an enjoyable evening.
   

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8. M

   Melissa

   Hawaii

   1 review

   3.0

   1 review

   Dined on 15 December 2024

   1. Overall 3
   2. Food 2
   3. Service 1
   4. Ambience 4

   This restaurant is beautiful and the view is gorgeous. However, none of the lights outside the front door were lit and therefore the entry was not only icy and slippery but also so dark that we questioned whether the restaurant was open and also presented a significant safety hazard. So I mentioned my concerns to the hostess as we were seated. Our server was slow and 3 of the 4 entrees we ordered were incorrectly prepared (the salmon was cold, the filet which was ordered medium rare was well done, and one was a different entree than what was ordered). Although the restaurant quickly provided the correct entree, they must have commandeered someone else’s order to accommodate my husband. The servers comment upon realizing that she had ordered the wrong entree was that since we had shared several appetizers that we “would not wither away”. The wine was not presented before being opened at our table. The server did not wait for us to approve before pouring /leaving the table. As we were leaving, the lights at the front door were still off. While we were waiting for the car to pull around, the hostess locked the the front doors (8:30pm with a half a dozen tables still seated) and her comment was that she was locking people out. In my mind it is inappropriate to lock the front door while numerous patrons are seated particularly since the foyer is separated from the hostess stand and should any patron need to retrieve an item from the car or step out for a moment they would not be able to re-enter. In all a disappointing experience for a restaurant with so much potential (although it was memorable for all the wrong reasons). We did not stay for dessert.
   

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9. J

   Jim

   Portland

   3 reviews

   3.0

   3 reviews

   Dined on 15 December 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   The bartender did a great job with our drink order. And the server was kind, too. Our dinner took a long time to receive it. My husband was given a complimentary glass of wine and then a complimentary dessert to share among the 4 of us. My husband's steak was tough. This is not the first steak he has ordered and they have never been up to par. The remaining three of us got the Sturgeon. It was hot, but it was dry. Maybe take a closer look to the number and size of reservations, particularly during the holidays, and add an extra server/cook - whatever it takes to be on time and paying closer attention to the preparation of the food.
   

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10. LL

    LouLou

    Central Coast

    3 reviews

    5.0

    3 reviews

    Dined on 25 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Server, Lexi, was fantastic! Trout was delicious! Would go back.
    

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