BJ's Restaurant & Brewhouse - South Hills

Review summary

1. d

   don

   Pittsburgh1 review

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our lunch at BJ's was excellent. We were seated promptly and our server Tom couldn't have been more friendly, hospitable, and professional. A great dining experience and I'm sure we will visit this restaurant again.
   

   BJ's Restaurant & Brewhouse - South HillsResponded 2 days ago

   Thank you, Don! We’re thrilled to hear you had such a wonderful experience at BJ's. Tom will be delighted to know his service made an impact. We look forward to welcoming you back for another great lunch soon!
   

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2. R

   Robert

   Pittsburgh2 reviews

   1.0

   Dined on 14 February 2025

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 1

   Food was overpriced, not very good at all. Service was decent though.
   

   BJ's Restaurant & Brewhouse - South HillsResponded on 16 February 2025

   Thank you for sharing your experience Robert. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

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3. H

   Helen

   Pittsburgh1 review

   5.0

   Dined on 6 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We enjoyed the food -- we had different entrees, both very good. Good value for the price. Generous pours of the wine we chose. The restaurant was busy but not too crowded, so we didn't feel rushed.
   

   BJ's Restaurant & Brewhouse - South HillsResponded on 8 February 2025

   Helen, we’re thrilled to hear you enjoyed your meal and found great value in your experience! It’s wonderful that you appreciated the generous wine pours and the atmosphere. We look forward to welcoming you back for another fantastic dining experience soon!
   

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4. R

   Rick

   Pittsburgh19 reviews

   5.0

   Dined on 1 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and service as always! Good atmosphere and always a good selection of beers!
   

   BJ's Restaurant & Brewhouse - South HillsResponded on 3 February 2025

   Thanks for your awesome feedback, Rick! We're thrilled to hear you enjoyed the food, service, and atmosphere. Our team works hard to create a great experience, and it’s fantastic to know you appreciate it. Cheers to many more visits and great beers ahead!
   

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5. S

   Stacey

   Pittsburgh1 review

   3.0

   Dined on 4 January 2025

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 4

   I went to BJs Brewhouse as I had organized a get togther to celebrate a friends very diffucult divorce that was finally over. Food was good. I brought a cake that was specially made and quite expensive. When I checked in, the hostess was very pleasant and I asked if I should bring a cake in as it needed refrigerated or leave it in the car as it was quite cold out. I was told to bring it in as they have a cooler they could keep it in until it is served. We were seated quickly as I had a reservation. The waitress was unpleasant from the start. She never said hello or told us her name and never smiled. The food was brought out timely, by another employee and not our waitress. When I asked the waitress to bring the cake out, it appeared it had been dropped or joggled to the point where some of the icing words were gone and 1 decoration appeared to have fallen off the cake and put back on....backwards! The waitress brought the cake out in the bakery box and handed it to me. Did not offer to cut it and did not bring a knife to cut it ever! It took about 15 minutes to get plates to serve the cake on. The waitress made us feel like we were putting her out, to take our orders and get us drinks, when this is her job. I fully understand that wait staff are underpaid in general, but she chose this job and if she was so unhappy, perhaps she should find a new occupation. She never smiled and was very unpleasant. A smile goes a long way. I'm very disappointed as the food was really good, but given the service, I may not return.
   

   BJ's Restaurant & Brewhouse - South HillsResponded on 6 January 2025

   Hi Stacey. We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
   

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6. D

   Dominique

   Pittsburgh9 reviews

   5.0

   Dined on 1 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Good experience! Went on NYE so it was pretty crazy. We had a reservation, as did many others, but we got sat within 15 minutes of our reservation time. Good food, good dessert, waiter was attentive despite how busy it was
   

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   BJ's Restaurant & Brewhouse - South HillsResponded on 2 January 2025

   Thanks for sharing your experience, Dominique! We're thrilled to hear that you enjoyed your NYE celebration with us. It’s great that our team could provide attentive service even during the busy night. We hope to see you again soon for more delicious food and dessert!
   

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7. M

   Madison

   Pittsburgh1 review

   3.0

   Dined on 28 December 2024

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 3

   Waited 30 minutes with a reservation. Don’t make a reservation you may still end up waiting. Manager did give us 2 free deserts for the inconvenience however we already got some free from rewards and it was my birthday so we got those free anyway.
   

   BJ's Restaurant & Brewhouse - South HillsResponded on 30 December 2024

   Madison, we apologize for the wait you experienced despite your reservation. We’re glad the manager could offer desserts, but we understand it wasn’t the ideal birthday experience. Your feedback is valuable, and we’re committed to improving our service. Thank you for sharing your thoughts!
   

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8. J

   Jeroy

   Toronto2 reviews

   3.0

   Dined on 22 December 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 4

   Experience is okay, the menu seems to big for restaurant.
   

   BJ's Restaurant & Brewhouse - South HillsResponded on 26 December 2024

   Thanks for your feedback, Jeroy! We appreciate your thoughts on our menu size. We're always looking to improve and will take your comments into consideration. We hope to enhance your experience on your next visit!
   

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9. D

   Diane

   Pittsburgh1 review

   5.0

   Dined on 30 November 2024

   1. Overall 5
   2. Food 2
   3. Service 5
   4. Ambience 5

   Burgers were only warm, french fries cold. Chicken alfredo was extremely dry and I needed more sauce. I had to wait 10 minutes for my food while everyone else had theirs. Very disappointed.
   

   BJ's Restaurant & Brewhouse - South HillsResponded on 2 December 2024

   Hi Diane. We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
   

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10. L

    Lisa VIP

    Pittsburgh24 reviews

    1.0

    Dined on 19 November 2024

    1. Overall 1
    2. Food 1
    3. Service 4
    4. Ambience 3

    Service was decent. Food was below average. Brussels were tasty and well made. Chicken tortilla soup was barely edible. Salad was ok. Clam chowder lacking in flavor. So many better spots near by for the money.
    

    BJ's Restaurant & Brewhouse - South HillsResponded on 21 November 2024

    Sorry to hear you were disappointed with your meal, Lisa. We want all our guests to leave with warm smiles and full stomachs. If you're ever unsatisfied with your order, please speak with an on-site manager, so we can fix it for you right away.
    

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