BJ's Restaurant & Brewhouse - South Hills

Review summary

1. D

   Diane

   Pittsburgh

   1 review

   5.0

   1 review

   Dined on 30 November 2024

   1. Overall 5
   2. Food 2
   3. Service 5
   4. Ambience 5

   Burgers were only warm, french fries cold. Chicken alfredo was extremely dry and I needed more sauce. I had to wait 10 minutes for my food while everyone else had theirs. Very disappointed.
   

   BJ's Restaurant & Brewhouse - South HillsResponded on 2 December 2024

   Hi Diane. We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
   

   Is this helpful?

   Report
2. L

   Lisa

   VIP

   Pittsburgh

   24 reviews

   1.0

   24 reviews

   Dined on 19 November 2024

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 3

   Service was decent. Food was below average. Brussels were tasty and well made. Chicken tortilla soup was barely edible. Salad was ok. Clam chowder lacking in flavor. So many better spots near by for the money.
   

   BJ's Restaurant & Brewhouse - South HillsResponded on 21 November 2024

   Sorry to hear you were disappointed with your meal, Lisa. We want all our guests to leave with warm smiles and full stomachs. If you're ever unsatisfied with your order, please speak with an on-site manager, so we can fix it for you right away.
   

   Is this helpful?

   Report
3. K

   Karen

   Pittsburgh

   2 reviews

   5.0

   2 reviews

   Dined on 18 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and service. Visit here as often as we can.
   

   BJ's Restaurant & Brewhouse - South HillsResponded on 24 November 2024

   Karen, we’re thrilled to hear you enjoy our food and service! Your frequent visits mean the world to us. We can’t wait to welcome you back for another great experience!
   

   Is this helpful?

   Report
4. K

   Kayla

   Pittsburgh

   9 reviews

   4.0

   9 reviews

   Dined on 16 November 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Food was good and service was friendly but it took forever to get any food or drinks. We probably would've ordered more but we got tired of sitting there waiting for everything.
   

   BJ's Restaurant & Brewhouse - South HillsResponded on 18 November 2024

   Kayla, we appreciate your feedback! We're glad you enjoyed the food and service, but we apologize for the wait times. We're continuously working to improve our efficiency so everyone can enjoy their experience. Thank you for sharing your thoughts with us!
   

   Is this helpful?

   Report
5. E

   Emma

   Pittsburgh

   1 review

   5.0

   1 review

   Dined on 19 October 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Server was amazing and food was quick too! I had made a reservation and they were nice about my requests as well.
   

   BJ's Restaurant & Brewhouse - South HillsResponded on 19 October 2024

   Thanks for the wonderful feedback, Emma! We're thrilled to hear you enjoyed your experience and that our team accommodated your requests. We look forward to welcoming you back for another great meal soon!
   

   Is this helpful?

   Report
6. R

   Rosanne

   Pittsburgh

   1 review

   4.0

   1 review

   Dined on 29 September 2024

   1. Overall 4
   2. Food 2
   3. Service 4
   4. Ambience 5

   I have been to BJs several times,always very good, reasonable prices,our waitress was great friendly attentive. The prices have increased beyond reason, and the quality of food not good...it will definitely be awhile before going back..
   

   BJ's Restaurant & Brewhouse - South HillsResponded on 30 September 2024

   Thank you for your feedback, Rosanne! We're glad to hear you enjoyed the service and prices during your visits. We’re constantly working to improve our food quality and appreciate your input. We hope to welcome you back soon for a better experience!
   

   Is this helpful?

   Report
7. J

   Juanita

   VIP

   Pittsburgh

   4 reviews

   3.0

   4 reviews

   Dined on 28 September 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   They were getting slammed that night, so not the servers fault but service was pretty slow. Our server was great, but she just had to wait a while for food and drinks to come out.
   

   BJ's Restaurant & Brewhouse - South HillsResponded on 6 October 2024

   We are so sorry to read about your recent experience. Our service wasn't up to par, and we apologize for having kept you waiting. Please don't hesitate to reach out to one of our managers the next time this happens. Our team will do everything we can to make it right.
   

   Is this helpful?

   Report
8. J

   Joanne

   VIP

   Pittsburgh

   37 reviews

   4.0

   37 reviews

   Dined on 27 September 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Had a reservation and was seated 5 mins. prior to my 6:30 time....it was great because I was hungry. Our server was efficient and pleasant. We will be returning at least once a month. Thank you, Joanne DiMattia
   

   BJ's Restaurant & Brewhouse - South HillsResponded on 29 September 2024

   Thank you for your kind words, Joanne! We’re thrilled to hear you enjoyed your experience and that our team made a positive impression. We look forward to welcoming you back each month for more delicious meals!
   

   Is this helpful?

   Report
9. J

   James

   VIP

   Pittsburgh

   5 reviews

   1.0

   5 reviews

   Dined on 21 September 2024

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 4

   We have dined here numerous times before and never had a problem with service or food. However this past visit was totally unacceptable. First we placed our order and if was 30 minutes before we seen our waiter again and he brings everything at once to the table. Salad,soup and our dinner. He blamed the kitchen. Everything was served cold and prime rib was so undercooked I think it was still moving on the plate and it had no taste whatsoever. My chicken and tri-tip was cold as the salad. Waiter blamed the problem on high school homecoming dining there and this caused the problem. BS. Waiter was overwhelmed. However he did not charge for our food which was the least the restaurant could do after this terrible experience
   

   BJ's Restaurant & Brewhouse - South HillsResponded on 23 September 2024

   James, we're truly sorry to hear about your recent experience. This is not the standard we strive for, and we appreciate your feedback. We’ll address these issues with our team to ensure better service moving forward. Thank you for sharing your thoughts with us.
   

   Is this helpful?

   Report
10. K

    Kevin

    Pittsburgh

    1 review

    3.0

    1 review

    Dined on 7 September 2024

    1. Overall 3
    2. Food 3
    3. Service 2
    4. Ambience 4

    Busy, but ok for a Saturday. Sat quick. Still had the special. Service a little slow during the meal but came out fast. We will be back.
    

    BJ's Restaurant & Brewhouse - South HillsResponded on 9 September 2024

    Thanks for your feedback, Kevin! We appreciate your patience and are glad to hear you enjoyed the special. We’re always looking to improve our service speed, especially on busy days. Looking forward to your next visit!
    

    Is this helpful?

    Report