BJ's Restaurant & Brewhouse - Richmond

Review summary

1. D

   Daniel

   Richmond

   4 reviews

   5.0

   4 reviews

   Dined on 16 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   With a large group on a busy evening, they did a great job and food was delicious and service was great.
   

   BJ's Restaurant & Brewhouse - RichmondResponded on 18 November 2024

   Thanks for the fantastic review, Daniel! We're thrilled to hear you enjoyed the food and service, even on a busy night. It's always our goal to provide a great experience for our guests. Hope to see you and your group again soon!
   

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2. K

   Kim

   Washington DC

   1 review

   3.0

   1 review

   Dined on 26 October 2024

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 3

   Comparing this BJ's to one in Florida, this was disappointing for the food. Service was good.
   

   BJ's Restaurant & Brewhouse - RichmondResponded on 28 October 2024

   Thanks for your feedback, Kim! We're glad to hear that you enjoyed the service but are sorry to learn that the food didn’t meet your expectations. We appreciate your insights and will work on improving our menu offerings to better serve our guests.
   

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3. M

   Michael

   Los Angeles

   93 reviews

   vip
   5.0

   93 reviews

   Dined on 20 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We have visited BJ'Sany times at many locations. The quality of service is consistently high. While it is a sports bar, you can still have a peaceful meal. Their food selection is very good. I give them 5 stars.
   

   BJ's Restaurant & Brewhouse - RichmondResponded on 23 October 2024

   Thank you, Michael! We’re thrilled to hear that you consistently enjoy your visits to BJ's and appreciate our quality service. It's great to know you find the atmosphere both lively and peaceful. We look forward to welcoming you back for more delicious meals!
   

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4. A

   Aaron

   Richmond

   1 review

   1.0

   1 review

   Dined on 12 October 2024

   1. Overall 1
   2. Food 2
   3. Service 5
   4. Ambience 4

   Literally the worst. I haven’t been to this location in 5+ years because my last experience was so bad. But friends picked it tonight and I’m always open to another go. Our server was extraordinary. He seemed to be covering half the restaurant, but he was friendly and attentive. Now the food. I had one of our friend’s mozzarella sticks, which was good. Hot, great marinara. My beers were both marginally cool. Not cold out of the tap. Decent but not exceptional. I had one name brand beer and one of the house brews. Then the pizza. I ordered a medium. Out of mediums on a Saturday night. Our server went to check with the kitchen, or management, but just, “No mediums.” Then the pizza came. I grabbed the pan to slice out my first piece and my wife commented “how are you touching the pan??” The pan wasn’t hot, so no big deal. Except that also meant the pizza inside the pan wasn’t hot. It clearly had been at one time because the cheese was melted. It just wasn’t hot anymore. The server graciously put in a “rush” remake that took forever. It was hot when it came out. All in all, don’t waste your time. This could be a fun environment with great service and exceptional food and drinks. It is a great building. But nothing else lives up to expectations. Don’t ask me to go back in 5 years, because I’m not going back.
   

   BJ's Restaurant & Brewhouse - RichmondResponded on 16 October 2024

   Thank you so much for taking time to provide feedback about your experience. We welcome the opportunity to speak with you more about this visit, and if there is anything else you would care to share with us, please email feedback@bjsrestaurantscom. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Henrico restaurant. Please allow us a few days to get back to you. Thank you for your review.
   

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5. K

   Kim

   Poconos

   3 reviews

   vip
   1.0

   3 reviews

   Dined on 14 September 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   The food here is generally good. The service the last 2 times not so good. The super Indifferent female night manger not only came to our table with a sour expression she then never actually addressed the fact that our table was filed with empty dishes, zero water or even a single soda refill, and the fact one person still has no entree!! Fast forward still waiting on our check, no waiter, no drinks, no manager. Unacceptable, manager does not belong in the service I industry? Clueless and I competent!
   

   BJ's Restaurant & Brewhouse - RichmondResponded on 16 September 2024

   We never want to let our guests down, and it sounds like we missed the mark on your visit. We’re here to help and would like to learn more about your experience. If you’d like to discuss further, please send us an email at feedback@bjsrestaurants.co m. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Henrico restaurant.
   

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6. S

   Sharon

   Richmond

   2 reviews

   5.0

   2 reviews

   Dined on 7 August 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Our waiter was awesome Very on top of things and friendly. He really seemed to like his job.
   

   BJ's Restaurant & Brewhouse - RichmondResponded on 9 August 2024

   Thank you for your review. We're glad to hear that you enjoyed your experience, and we look forward to your next visit.
   

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7. OT

   OpenTable Diner

   Richmond

   1 review

   5.0

   1 review

   Dined on 6 August 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The only thing better than the Ford was the service!
   

   BJ's Restaurant & Brewhouse - RichmondResponded on 10 August 2024

   Thank you for your review. We're glad to hear that you enjoyed your experience, and we look forward to your next visit.
   

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8. OT

   OpenTable Diner

   Richmond

   6 reviews

   5.0

   6 reviews

   Dined on 14 July 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I have read the reviews prior to coming in and dining. However, I like to form my own opinions and the service was amazing. Along with the great menu choices there’s something for everyone. The drinks could have been a little less water down however I feel as though the bartender got into a group, and started to make a really delicious drink. The Sunday prime rib special is the best, but we tried several appetizers and all were really good. Only one that was a little questionable was the avocado as they were a little over cooked.
   

   BJ's Restaurant & Brewhouse - RichmondResponded on 16 July 2024

   Yikes, I hope that experience doesn’t tarnish your view of BJ’s. We take your comments seriously.
   

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9. M

   Momof2boys

   Richmond

   2 reviews

   1.0

   2 reviews

   Dined on 14 June 2024

   1. Overall 1
   2. Food 2
   3. Service 4
   4. Ambience 1

   It was AWFUL!!!!! From the time we ordered till the time the food was brought to our table will literally 1 hr. Some of our food was fresh and hot while and some was cold and you could tell had been sitting around. My sandwich was burned. I had to scrap the char off with my knife. My son ordered chicken tenders and a side of fruit. The tenders were hard as rocks and the fruit was warm (like it had been under a heat lamp) and soggy. Our server kept apologizing for the long wait. He was very nice, but overall it was bad experience. So disappointing.
   

   BJ's Restaurant & Brewhouse - RichmondResponded on 17 June 2024

   Sounds like we fell short of our usual high standards for quality. We never want to disappoint our guests! I invite you to follow up with us by writing to feedback@bjsrestaurantscom. We'd appreciate any additional feedback you can give about the food that disappointed you. We'll share any feedback you can provide with the appropriate team members so we can stay on top of our game. Please include the name your review was posted under and that it is about our Henrico restaurant.
   

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10. OT

    OpenTable Diner

    Richmond

    1 review

    5.0

    1 review

    Dined on 1 June 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Adam was our server and he was amazing. My family and I have never been here and he mad the experience very good.
    

    BJ's Restaurant & Brewhouse - RichmondResponded on 3 June 2024

    Thank you so much for sharing your recent experience. We are so happy you had a great time and enjoyed our service. We can't wait to see you again!
    

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