BJ's Restaurant & Brewhouse - Woodland Hills

Review summary

1. S

   Sonia

   Richmond

   3 reviews

   5.0

   3 reviews

   Dined on 10 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was good. Service was great best prime rib great dessert, desserts
   

   BJ's Restaurant & Brewhouse - Woodland HillsResponded on 12 November 2024

   Thanks for the amazing review, Sonia! We're thrilled you enjoyed our food and service, especially the prime rib and desserts. Your feedback means a lot to us, and we can't wait to welcome you back for another great meal!
   

   Is this helpful?

   Report
2. m

   mark

   Los Angeles

   11 reviews

   vip
   5.0

   11 reviews

   Dined on 22 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was great and the Pazookie was the best. Will come again
   

   BJ's Restaurant & Brewhouse - Woodland HillsResponded on 23 October 2024

   Thanks, Mark! We're thrilled to hear you enjoyed the food and loved the Pizookie. Your support means a lot to us, and we can't wait to welcome you back for more delicious treats!
   

   Is this helpful?

   Report
3. C

   Chanelle

   Los Angeles

   1 review

   1.0

   1 review

   Dined on 19 October 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   If I could give stars, I would. This is not a dig at the server because I feel like he was overworked/overwhelmed, this is more of a management and overall restaurant issue. We had reservations for a certain time and still waited 20 minutes to be seated, no worries, I get it, things get busy. Then we had to wait even longer to have the waiter come by. We waited so long by the time the waiter came to us, we knew what we were going to get. Like I said, the waiter was nice and I think he was doing the best he can, but he looked overwhelmed. One of my friends ordered a drink that did not come out until the food came (everyone else had their drinks) and the waiter kept saying he would bring her drink. Also, not a great big deal but still everything was adding up. We received our food which was all appetizers to be shared, which we said we would be sharing. We had no plates, so I asked another waiter who had dropped off the food for some plates. I also asked for extra salsa because our nachos barely had any. Never saw that waiter again and never received our plates or salsa. By this time we were so hungry we could not wait. We had to use the napkins and table as our "plate." The nachos were cold, the cheese was so hard and stuck together that it was almost impossible to pick up a chip without taking the whole pile. Lastly, we ordered pizookies and ordered a strawberry shortcake. When it arrived it had no toppings and no strawberries. We questioned where are the strawberries and toppings. The waiter said they forgot to add it and will bring it. Some time passed as we were still waiting for the toppings. We asked AGAIN where are the strawberries and the waiter said they were supposed to bring it out. Eventually our waiter brought it and it was one strawberry with whip cream. Nothing like the photo. I have been coming to BJ's for years and the service and quality have really declined, unfortunately. It is not worth the high prices and horrible service.
   

   BJ's Restaurant & Brewhouse - Woodland HillsResponded on 20 October 2024

   We never want to let our guests down, and it sounds like we missed the mark on your visit. We’re here to help and would like to learn more about your experience. If you’d like to discuss further, please send us an email at feedback@bjsrestaurants.co m. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Woodland Hills restaurant.
   

   Is this helpful?

   Report
4. S

   Sharon

   Los Angeles

   160 reviews

   vip
   3.0

   160 reviews

   Dined on 12 October 2024

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 3

   I’m only giving this a three star because of Jimmy, the manager. We sat at our table over 15 minutes with no one coming to check on us. I did ask for help but was ignored. Jimmy walked by and when I asked him about getting service, he immediately stepped up and took our order and took care of us for the rest of the night. The rest of the staff was not interested to help and ironically our table was in clear view for everyone walking by. I had to repeatedly asked for service and each time nothing. I did not want to eat here and this affirms my reason. Jimmy, good job but get a better staff or retrain the ones you have. Service is lacking in every sense of the word!! As for the food, it came out quickly and was fine but the drinks are overly sweet. The fried chicken and wings were cooked perfectly and well seasoned. Again, the service dampened the mood and meal!
   

   BJ's Restaurant & Brewhouse - Woodland HillsResponded on 13 October 2024

   We never want to let our guests down, and it sounds like we missed the mark on your visit. We’re here to help and would like to learn more about your experience. If you’d like to discuss further, please send us an email at feedback@bjsrestaurants.co m. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Woodland Hills restaurant.
   

   Is this helpful?

   Report
5. N

   Neil

   Los Angeles

   4 reviews

   1.0

   4 reviews

   Dined on 5 October 2024

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 2

   If I could 0 stars I would. Waited for over half an hour and discovered that the server never put orders in after taking them. The manager tried to make it right, but my kids were exhausted after spending 2+ hours at the restaurant.
   

   BJ's Restaurant & Brewhouse - Woodland HillsResponded on 6 October 2024

   We completely understand your frustration with the wait you had to endure; our team should have been much more timely and attentive with your meal. Thank you for your feedback. If there is anything else you would like to share with us, please email feedback@bjsrestaurants.co m with the name your review was posted under and that it is about our Woodland Hills restaurant. Please allow us a few days to get back to you. Thank you.
   

   Is this helpful?

   Report
6. MG

   MartinG

   Los Angeles

   19 reviews

   4.0

   19 reviews

   Dined on 5 October 2024

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 4

   Their management was terrific. I actually misunderstood an item on their menu and when the bill arrived I asked the waiter to correct to amount. Turned out, the bill was absolutely correct but the manager insisted that he make the correction I asked for! Clearly he didn’t have to do that, however this was extremely appreciated and terrific customer service! Unusual in this day and age!
   

   BJ's Restaurant & Brewhouse - Woodland HillsResponded on 6 October 2024

   Thanks for sharing your experience, Martin! We're thrilled to hear about the exceptional service you received from our management team. It's our goal to ensure every guest feels valued, and your feedback truly means a lot to us. We look forward to welcoming you back soon!
   

   Is this helpful?

   Report
7. J

   Jacqueline

   Los Angeles

   1 review

   5.0

   1 review

   Dined on 5 October 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   My husband and I made reservations for 6:30pm. We only had a 5 minute wait. We were brought waters immediately after ordering drinks. Our food came after we finished our drinks. My husband ordered the BJ’s Favorite Pan Pizza and I ordered the Jambalaya. We sampled each other’s food and agreed both were tasty and flavorful! My Jambalaya had a kick of spice to it, but not too spicy which I love. The pizza was perfect, my husband requested light cheese, so there was a smooth buttery cheese taste to the pizza. After our main course we ordered the Strawberry Shortcake Pizookie. By this time the restaurant was full so service changed and it took quite some time to receive the tasty dessert. I would ask for extra strawberries before ordering because we only received 3 half strawberries. I would also request a spoon first off because it’s hard to eat ice cream with a fork. Overall we were happy with our food and server and cannot wait to return.
   

   • 
   • 
   • 

   BJ's Restaurant & Brewhouse - Woodland HillsResponded on 6 October 2024

   Jacqueline, thank you for the wonderful review! We're thrilled to hear you enjoyed the BJ’s Favorite Pan Pizza and Jambalaya. We appreciate your feedback on the Pizookie and will definitely share it with our team. Looking forward to welcoming you both back soon for another delicious meal!
   

   1 person found this helpful

   Report
8. P

   Paul

   Los Angeles

   152 reviews

   vip
   2.0

   152 reviews

   Dined on 7 September 2024

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 3

   Tortilla soup and chicken Caesar salad was good. The special prime rib was greasy overcooked and the cut was not really prime rib. Should have sent it back waitress was good and nice but my wife was very disappointed and will not return. Even though pricing is reasonable the food quality is not worth it
   

   BJ's Restaurant & Brewhouse - Woodland HillsResponded on 9 September 2024

   Sorry, Paul. Sounds like we fell short of our usual high standards for quality. We never want to disappoint our guests! I invite you to follow up with us by writing to feedback@bjsrestaurantscom. We'd appreciate any additional feedback you can give about the food that disappointed you. We'll share any feedback you can provide with the appropriate team members so we can stay on top of our game. Please include the name your review was posted under and that it is about our Woodland Hills restaurant.
   

   Is this helpful?

   Report
9. F

   Frank

   Los Angeles

   7 reviews

   5.0

   7 reviews

   Dined on 1 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very good experience Enjoyed the service Even met the manager
   

   BJ's Restaurant & Brewhouse - Woodland HillsResponded on 2 September 2024

   Thanks for the awesome feedback, Frank! We're thrilled to hear you had a great experience and enjoyed the service. Meeting the manager is always a nice touch! We look forward to seeing you again soon.
   

   Is this helpful?

   Report
10. K

    Kelly

    Los Angeles

    21 reviews

    vip
    4.0

    21 reviews

    Dined on 24 July 2024

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4

    Good food and beer. Nice lively atmosphere. Service was typical. Will come back again.
    

    BJ's Restaurant & Brewhouse - Woodland HillsResponded on 25 July 2024

    Thanks so much for your four-star review. We look forward to seeing you again soon, and we'll try for that fifth star.
    

    Is this helpful?

    Report