BJ's Restaurant & Brewhouse - Tucson Broadway

Review summary

1. M

   Madison

   Tucson

   1 review

   5.0

   1 review

   Dined on 11 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Hunter was an amazing server!! Thank you so much!
   

   BJ's Restaurant & Brewhouse - Tucson BroadwayResponded on 12 November 2024

   Madison, we're thrilled to hear you had such a great experience with Hunter! Our team works hard to provide excellent service, and it's wonderful to see that reflected in your visit. Thank you for the kind words!
   

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2. G

   Gene

   Tucson

   2 reviews

   5.0

   2 reviews

   Dined on 6 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The weekend special was perfect. The prime rib was prepared just like I like it and great choices for the sides. Our waiter was attentive and helpful. A great afternoon at BJ's.
   

   BJ's Restaurant & Brewhouse - Tucson BroadwayResponded on 8 October 2024

   Gene, we’re thrilled to hear you enjoyed our weekend special! It’s fantastic to know the prime rib and sides hit the mark, and that our team provided attentive service. We appreciate your feedback and look forward to welcoming you back for another great experience!
   

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3. R

   Roby

   Richmond

   2 reviews

   3.0

   2 reviews

   Dined on 29 September 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 4

   Service was great. Food was typical and comparable to similar restaurants.
   

   BJ's Restaurant & Brewhouse - Tucson BroadwayResponded on 1 October 2024

   Thanks for your feedback, Roby! We're glad you enjoyed the service. We’re always looking to elevate our menu and create a unique experience. Your insights are invaluable as we strive to improve. Hope to see you again soon!
   

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4. A

   Amanda

   Tucson

   1 review

   5.0

   1 review

   Dined on 2 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We came to celebrate a birthday and purposely went for the happy hour prices. We verified it was happy hour with the hostess and waiter and then we were seated in the main area (we were not asked where we wanted to sit) after our bills were handed out we were all shocked that we were not granted the happy hour prices.
   

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5. JA

   JoAnn

   Tucson

   2 reviews

   5.0

   2 reviews

   Dined on 3 August 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We always meet our best friends and have a great time. James is our fave server and he took awesome care of us as usual! Burgers were delish and the craft rootbeer was awesome 👍🏼. We’ll see you soon again!
   

   BJ's Restaurant & Brewhouse - Tucson BroadwayResponded on 6 August 2024

   Thank you for your review, JoAnn. We're very happy you had a wonderful time with us! We look forward to seeing you back again soon!
   

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6. S

   Steve

   Tucson

   1 review

   3.0

   1 review

   Dined on 3 August 2024

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 3

   I ordered the chicken fettuccine dish with broccoli and garlic sticks, my wife ordered the shrimp and broccoli dish. When they delivered the shrimp and broccoli to her they were not fully cooked, so she had to send them back to the kitchen. When they brought it back out (8 minutes later) she asked the waitress to please bring her some butter to put on the broccoli. It took seven minutes for the waitress to finally get around to bringing cold butter from the kitchen. My wife asked her if they could bring her melted butter, and she said "we don't do that here". By then the broccoli was also cold and her meal was ruined. the broccoli in my fettichini dish was not cooked. It appeared to have been thrown into the sauce last minute and was inedible. The only saving grace was that the sauce was good. I don't know if I'll go back there because we both were thoroughly disappointed and we had to end up paying almost 80 bucks for meals that were unsatisfactory, well let's just say it left a bad taste in my mouth. The waitress did not appear to care about the quality of the meals she was serving, and her customer service skills lacked attention.
   

   BJ's Restaurant & Brewhouse - Tucson BroadwayResponded on 4 August 2024

   Thank you for sharing your experience. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

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7. H

   Haardrock1141

   Tucson

   205 reviews

   vip
   5.0

   205 reviews

   Dined on 31 July 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We were seated but our waiter was busy behind the bar so he handed us off to Aubriana. It was a very smooth transition. The food was very good and the wait staff superior.
   

   BJ's Restaurant & Brewhouse - Tucson BroadwayResponded on 1 August 2024

   Thank you for this kind review. We're happy to hear you enjoyed the food and service you received during this visit. We can't wait to see you again!
   

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8. H

   Haardrock1141

   Tucson

   205 reviews

   vip
   5.0

   205 reviews

   Dined on 12 July 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   The food and service was excellent. The restaurant had several large parties, one was 40 people, which slowed down the kitchen. The taste and warmth of the food however, was not adversely effected. It was very loud and difficult to carry on a conversation as we were seated next to the party of 40. We'll go back as it's one of favorites.
   

   BJ's Restaurant & Brewhouse - Tucson BroadwayResponded on 14 July 2024

   Thank you for this kind review. We're happy to hear you enjoyed the food and service you received during this visit. We can't wait to see you again!
   

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9. NK

   NikK

   Phoenix

   18 reviews

   vip
   2.0

   18 reviews

   Dined on 25 June 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   Service could not have been slower if they tried. All but one in our party got served at the same time and we had to ask twice more for the last meal, by the time the last dish arrived the other meals were cold. Asked for ketchup and got an empty bottle. Fries came out cold, not sure when they were actually cooked. Overall an unsatisfactory experience.
   

   BJ's Restaurant & Brewhouse - Tucson BroadwayResponded on 27 June 2024

   We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
   

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10. OT

    OpenTable Diner

    Tucson

    1 review

    2.0

    1 review

    Dined on 23 June 2024

    1. Overall 2
    2. Food 2
    3. Service 1
    4. Ambience 2

    Waited a half hour for drink refills. 2 of us never got water we asked for. Temperature was too warm. Strawberry salad had literally 2 strawberries. Prime rib was fatty and over cooked.
    

    BJ's Restaurant & Brewhouse - Tucson BroadwayResponded on 24 June 2024

    Sorry to hear you were disappointed with your meal. We want all our guests to leave with warm smiles and full stomachs. If you're ever unsatisfied with your order, please speak with an on-site manager, so we can fix it for you right away.
    

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