BJ's Restaurant & Brewhouse - San Bernadino

Review summary

1. J

   J

   San Diego

   2 reviews

   2.0

   2 reviews

   Dined 7 days ago

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 4

   Went on a Monday night got In right away. Had high hopes as me u as anything you’d want and a great choice of alcoholic drinks. Whatever grease they fry their tortilla chips has a very distinct taste which over powers how good the spinach dip is. Ordered steak/rib combo. Ordered steak medium rare but came out medium well, ribs were extremely tough. Girlfriend ordered Chicken Alfredo and it tasted plain and generic like the chicken wasn’t seasoned at all. Service was great
   

   BJ's Restaurant & Brewhouse - San BernadinoResponded 5 days ago

   We are so sorry to hear about your experience with your food. We wouldn't like that either! We will address this with our team. On your next visit, if there is anything about your experience that can be improved, please let our onsite managers know so that we can do our best to make it right in the restaurant, on the spot!
   

   Is this helpful?

   Report
2. Z

   Zachary

   Orange County

   1 review

   2.0

   1 review

   Dined on 15 December 2024

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 5

   Sit at the bar. Anywhere else the service is a toss up
   

   BJ's Restaurant & Brewhouse - San BernadinoResponded 6 days ago

   Thank you for sharing your experience Zachary. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

   Is this helpful?

   Report
3. A

   Ana

   Los Angeles

   1 review

   5.0

   1 review

   Dined on 14 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience with great service wait time was reasonable
   

   BJ's Restaurant & Brewhouse - San BernadinoResponded 5 days ago

   Ana, thank you for your fantastic feedback! We're thrilled to hear you had a great experience and found our service timely. Our team works hard to ensure every visit is enjoyable. Looking forward to seeing you again soon!
   

   Is this helpful?

   Report
4. M

   Mike

   VIP

   San Diego

   25 reviews

   3.0

   25 reviews

   Dined on 25 October 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   The food was generally okay. It pretty much matched the menu but it took forever to be delivered to our table. At 7:00 PM we ordered their cookie and ice cream dessert. It arrived at our table at 7:45PM. Staffs answer was everyone is waiting on the cookies. Wont be back on my own for a long while.
   

   BJ's Restaurant & Brewhouse - San BernadinoResponded on 28 October 2024

   Thanks for your feedback, Mike. We're glad you found the food generally okay, but we apologize for the delay in service. Your experience doesn't reflect our usual standards. We'll work on improving our timing so that your next visit is much better. We appreciate your input!
   

   Is this helpful?

   Report
5. H

   Helen

   VIP

   Palm Springs

   31 reviews

   4.0

   31 reviews

   Dined on 22 October 2024

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 4

   Overall a great place for everyone, seniors too. Just don't be in a hurry.
   

   BJ's Restaurant & Brewhouse - San BernadinoResponded on 24 October 2024

   Thanks for your feedback, Helen! We're glad you enjoyed your experience and appreciate your understanding of our pace. We strive to create a welcoming environment for everyone, including seniors. Looking forward to seeing you again soon!
   

   Is this helpful?

   Report
6. M

   Michelle

   Los Angeles

   1 review

   5.0

   1 review

   Dined on 6 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My daughter and I had the most extraordinary evening. We were celebrating her last week of chemotherapy, and the staff was so warm and kind. At the end of our dinner The staff gave my daughter a card with beautiful notes from each of the staff that evening and incredibly are Bill was paid
   

   BJ's Restaurant & Brewhouse - San BernadinoResponded on 7 October 2024

   Michelle, thank you for sharing such a heartwarming experience! We're thrilled to hear you and your daughter felt supported and celebrated. Our team loves creating special moments, and we're honored to have been part of this significant occasion. Wishing your daughter a joyful and healthy future!
   

   Is this helpful?

   Report
7. M

   Martinez

   Palm Springs

   2 reviews

   1.0

   2 reviews

   Dined on 2 October 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Bjs in San Bernardino I give it a 1 star out of 5. The first thing we had reservations. When we checked it they told us it will be 25 to 30 minutes even though we had a reservation, so we had to wait. Next the place was so dirty, it looks to have not been cleaned in a long time, can't imagine what the kitchen looks like, next our order was all messed up but we delt with it. Then when we were ready for bill that took a long time to get our server was busy talking to other co workers. We will not be going back any time soon!
   

   BJ's Restaurant & Brewhouse - San BernadinoResponded on 6 October 2024

   Sorry to hear that! Sounds like we really missed the mark, and we want to apologize for your less-than-stellar experience. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

   Is this helpful?

   Report
8. J

   Jeremy

   Los Angeles

   1 review

   4.0

   1 review

   Dined on 28 September 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   I just felt it took longer than usual to get our appetizers and our dinner. But overall the food was good and waitress was awesome
   

   BJ's Restaurant & Brewhouse - San BernadinoResponded on 29 September 2024

   Thanks for your feedback, Jeremy! We’re glad to hear you enjoyed the food and had a great experience with our waitress. We appreciate your patience and will work on improving our service speed. Your insights help us make things better!
   

   Is this helpful?

   Report
9. N

   Nellyj00

   VIP

   Palm Springs

   7 reviews

   5.0

   7 reviews

   Dined on 15 August 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Jake B was an excellent server ! Hands down the best we have had for this location . We were party of 11 there for a birthday and everything went swimmingly .
   

   BJ's Restaurant & Brewhouse - San BernadinoResponded on 16 August 2024

   Thank you so much for sharing your recent experience. We are so happy you had a great time and enjoyed our service. We can't wait to see you again!
   

   Is this helpful?

   Report
10. K

    Kim

    Los Angeles

    1 review

    4.0

    1 review

    Dined on 13 August 2024

    1. Overall 4
    2. Food 4
    3. Service 3
    4. Ambience 4

    Our experience was good but our waitress was a little rude.
    

    BJ's Restaurant & Brewhouse - San BernadinoResponded on 14 August 2024

    Thanks so much for your four-star review. We look forward to seeing you again soon, and we'll try for that fifth star.
    

    Is this helpful?

    Report