BJ's Restaurant & Brewhouse - Rancho Cucamonga

Review summary

1. K

   Kristi

   Orange County

   5 reviews

   5.0

   5 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Dinner was amazing and our service was perfect. Made a special occasion over the top.
   

   BJ's Restaurant & Brewhouse - Rancho CucamongaResponded today

   Kristi, we’re thrilled to hear you had such a wonderful experience! It’s great to know our team helped make your special occasion memorable. We can’t wait to welcome you back for another amazing dinner!
   

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2. P

   Patsy

   Las Vegas

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Service was excellent. Prices could be better. With reservations was seated within 10 minutes.
   

   BJ's Restaurant & Brewhouse - Rancho CucamongaResponded 3 days ago

   Thanks for the fantastic review, Patsy! We're thrilled to hear you enjoyed our service and appreciate your feedback on pricing. We're always looking to improve and hope to see you again soon!
   

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3. j

   joelle

   Omaha

   1 review

   2.0

   1 review

   Dined on 16 February 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   . The waiter was nice but it took forever to get our food. Pizza didn’t seem quite done and Club sandwich was not good.
   

   BJ's Restaurant & Brewhouse - Rancho CucamongaResponded 7 days ago

   Hi Joelle. We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
   

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4. T

   Tilena

   Los Angeles

   1 review

   3.0

   1 review

   Dined on 8 February 2025

   1. Overall 3
   2. Food 1
   3. Service 5
   4. Ambience 3

   Was looking forward to a Friday night dinner, however most items we tried to order were unavailable due to items being sold out. Starting the evening off with most items unavailable was definitely disappointing. We would have ate at a different restaurant had we have known we’d have to settle for items we didn’t really care to have.
   

   BJ's Restaurant & Brewhouse - Rancho CucamongaResponded on 14 February 2025

   Tilena, we appreciate your feedback and are sorry to hear about your experience. We strive to keep our menu well-stocked and will work on improving our communication. Your input is valuable to us, and we hope to provide a better experience next time. Thank you for sharing!
   

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5. D

   Debbie

   VIP

   Hawaii

   7 reviews

   5.0

   7 reviews

   Dined on 31 January 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   The food was good but the service was fantastic thanks to Matt!
   

   BJ's Restaurant & Brewhouse - Rancho CucamongaResponded on 3 February 2025

   Debbie, we’re thrilled to hear you enjoyed the food and had a fantastic experience with Matt! We strive for great service and it’s wonderful to see our team making a positive impact. Thank you for sharing your feedback!
   

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6. k

   katelyn

   Los Angeles

   1 review

   5.0

   1 review

   Dined on 30 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The server was amazing and so nice. Our food came out very fast and so did our deserts.
   

   BJ's Restaurant & Brewhouse - Rancho CucamongaResponded on 3 February 2025

   Katelyn, we’re thrilled to hear you had such a great experience! Our team works hard to ensure quick service and delicious food. Your kind words about our server mean a lot. We can’t wait to welcome you back for more tasty treats!
   

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7. c

   carolina

   Los Angeles

   1 review

   5.0

   1 review

   Dined on 19 January 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   To be honest I was kinda scared to be going to this restaurant just because of the other reviews that I have read but not until you go and experience it for yourself. You will know how the service is.I had a reservation and I probably waited less than ten minutes if so The only thing I didn't like was that we were still having dinner, and our waiter kept asking us if we wanted boxes and our check. We were not even finished eating when he was already trying to kick us out.
   

   BJ's Restaurant & Brewhouse - Rancho CucamongaResponded on 21 January 2025

   Thanks for sharing your experience, Carolina! We're thrilled you enjoyed the service and your meal. We appreciate your feedback about the timing of check-ins and will address it with our team. Hope to see you again soon for another great dining experience!
   

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8. J

   Johnny

   Indiana

   3 reviews

   1.0

   3 reviews

   Dined on 1 January 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   We had a horrible experience, we had reservations but still waited an hour to be seated. Service took a VERY long time. We all wanted to share a pizza , server told us there not serving pizza at the time. Wife ordered a small pizza but was made wrong.. This place is not the same. I won’t be going back. EVER
   

   BJ's Restaurant & Brewhouse - Rancho CucamongaResponded on 2 January 2025

   Sorry to hear you were disappointed with your meal, Johnny. We want all our guests to leave with warm smiles and full stomachs. If you're ever unsatisfied with your order, please speak with an on-site manager, so we can fix it for you right away.
   

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9. J

   Jake

   VIP

   Central Coast

   3 reviews

   1.0

   3 reviews

   Dined on 1 January 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We had a reservation, made it days in advance and then we got there were told we had to wait over an hour for our table. I don’t know the point of having a reservation system if you’re not gonna hold to it. So we ended up leaving and having to find somewhere else. 
   

   BJ's Restaurant & Brewhouse - Rancho CucamongaResponded on 2 January 2025

   We are so sorry to read about your recent experience. Our service wasn't up to par, and we apologize for having kept you waiting. Please don't hesitate to reach out to one of our managers the next time this happens. Our team will do everything we can to make it right.
   

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10. M

    Matthew

    Los Angeles

    8 reviews

    2.0

    8 reviews

    Dined on 1 January 2025

    1. Overall 2
    2. Food 3
    3. Service 2
    4. Ambience 4

    Our waitress did not seemed like she wanted to be working that night. Very short and when we requested any refills or needed items she seemed irritated and dropped them off so quick you couldn't get another word in. It wasnt even that busy when we showed up. Pizza came to the table cold, I have had hotter pizza from delivery.
    

    BJ's Restaurant & Brewhouse - Rancho CucamongaResponded on 2 January 2025

    Thank you for sharing your experience Matthew. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
    

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