BJ's Restaurant & Brewhouse - Rancho Cucamonga

Review summary

1. M

   Michael

   Los Angeles

   2 reviews

   vip
   1.0

   2 reviews

   Dined on 5 November 2024

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 4

   Slow service and terrible food. Told them it was our daughter's 21st birthday but nothing happened. My son enjoyed the club sandwich but the rest assured we'll never go back
   

   BJ's Restaurant & Brewhouse - Rancho CucamongaResponded on 6 November 2024

   Hi Michael. We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
   

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2. V

   Vivian

   San Diego

   1 review

   3.0

   1 review

   Dined on 28 October 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Food was okay, for some reason this location can never get the right temps on our burgers though. Other than that, the food is good and lots of different options.
   

   BJ's Restaurant & Brewhouse - Rancho CucamongaResponded on 29 October 2024

   Hi Vivian, thanks for your feedback! We’re glad you enjoyed the variety but sorry to hear about the burger temps. We’ll work with our team to improve this. Your experience is important to us, and we appreciate your input!
   

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3. L

   Lawrence

   Orange County

   44 reviews

   vip
   3.0

   44 reviews

   Dined on 26 October 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   Front staff seemed like they were trying not to help you. We had a reservation, so we only waited about 5 minute's, on a Friday and 1st game of the World series. The server was good, seemed new and very tentative. Food was good and is really the only reason for three stars. This was out of character for this location. Sometimes you just have an off night.
   

   BJ's Restaurant & Brewhouse - Rancho CucamongaResponded on 26 October 2024

   Thanks for sharing your experience, Lawrence. We appreciate your feedback and are glad you enjoyed the food. We'll address the front staff's performance to ensure we maintain our usual high standards. We hope to provide you with a better experience next time!
   

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4. L

   Lorraine

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined on 18 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had great service, good food and will recommend for a good time with family and friends.
   

   BJ's Restaurant & Brewhouse - Rancho CucamongaResponded on 20 October 2024

   Lorraine, thank you for your wonderful review! We're thrilled to hear you enjoyed the service and food. Your recommendation means a lot to us, and we can't wait to welcome you back for more great times with family and friends!
   

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5. P

   Pamela

   Los Angeles

   10 reviews

   5.0

   10 reviews

   Dined on 12 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   BJ's Roadhouse is always our Birthday GO-TO restaurant and they never dissappoint!
   

   BJ's Restaurant & Brewhouse - Rancho CucamongaResponded on 15 October 2024

   Thanks for your feedback, Victor! We're glad you enjoyed the prompt seating and menu variety. We apologize for the delay in food preparation and appreciate your patience. We'll work on speeding things up while maintaining our quality. Your support means a lot to us!
   

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6. k

   kevin

   Los Angeles

   6 reviews

   1.0

   6 reviews

   Dined on 12 October 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   they dont honor reservations, made reservations for 6pm, i was there 555pm. they said itll be 15-20 mins. which i think is crazy. we didnt get table almost an hour later. so many tables available, i understand it was busy but what is the point of the reservation or being on open table. i will never go there again, ruined my night and now i have trust issues with open table the app themselves
   

   BJ's Restaurant & Brewhouse - Rancho CucamongaResponded on 13 October 2024

   Hi Kevin, we sincerely apologize for the experience you had with your reservation. We understand how frustrating this can be, especially when you planned ahead. Your feedback is invaluable to us, and we'll work on improving our processes to prevent this from happening in the future. Thank you for sharing.
   

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7. D

   Deborah

   Los Angeles

   1 review

   5.0

   1 review

   Dined on 8 October 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   The service was wonderful and the specials were great. Dessert was fantastic!
   

   BJ's Restaurant & Brewhouse - Rancho CucamongaResponded on 10 October 2024

   Deborah, thank you for the fantastic review! We're thrilled to hear you enjoyed our service, specials, and dessert. Your feedback inspires us to keep delivering great experiences. We can’t wait to welcome you back for more delicious moments!
   

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8. OT

   OpenTable Diner

   Las Vegas

   1 review

   1.0

   1 review

   Dined on 6 October 2024

   1. Overall 1
   2. Food 4
   3. Service 4
   4. Ambience 2

   Need an explanation why would I ever make open table reservations when they are not honored within forty minutes of the set time. The blond hostess took her shoe off at the reception desk, alternated putting her hand in it to fix it and went back to handling menus and books. She had an inner nose piercing that she would put her fingers up either side of her nose consistently play with the jewelry. The manager should be ashamed of the speed and behavior of these employees.
   

   BJ's Restaurant & Brewhouse - Rancho CucamongaResponded on 8 October 2024

   We’re sorry to hear about your experience. Please email us at feedback@bjsrestaurants.co m and provide the name your review was posted under and that it is about our Rancho Cucamonga restaurant. Allow us a few days to get back to you. Thank you.
   

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9. A

   Ashley

   Los Angeles

   1 review

   1.0

   1 review

   Dined on 21 September 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Very disappointed in the wait time. I made a reservation for 7pm and was told in 20mins we would be seated. We asked again if we would be seated at 7:20 and were told another 20mins. Very inconvenient, and disappointed that the reservation time would be pushed back so far.
   

   BJ's Restaurant & Brewhouse - Rancho CucamongaResponded on 22 September 2024

   We are so sorry to read about your recent experience. Our service wasn't up to par, and we apologize for having kept you waiting. Please don't hesitate to reach out to one of our managers the next time this happens. Our team will do everything we can to make it right.
   

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10. B

    Ben

    Orange County

    2 reviews

    4.0

    2 reviews

    Dined on 21 September 2024

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4

    It’s BJ’s. Supposed to be loud. Means everyone’s havin a good time.
    

    BJ's Restaurant & Brewhouse - Rancho CucamongaResponded on 22 September 2024

    Thanks for the feedback, Ben! We’re glad you enjoyed the lively atmosphere at BJ’s. It’s all about having a great time with friends and family. Hope to see you again soon for another fun experience!
    

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