BJ's Restaurant & Brewhouse - Melbourne

Review summary

1. S

   Steven VIP

   New York City10 reviews

   3.0

   Dined on 23 February 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 2

   We reserve with OpenTable and when we got there, the host said oh OpenTable they keep throwing reservations at us and we’re not ready for them or we can’t sit them. She said they have no control over it. Excuse excuses, excuse excuses, excuse excuses.
   

   BJ's Restaurant & Brewhouse - MelbourneResponded on 25 February 2025

   Steven, we appreciate your feedback and understand your frustration. We're actively working to improve our reservation process and communication. Your experience matters, and we hope to provide a smoother visit next time. Thank you for sharing your thoughts with us.
   

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2. D

   Darrian

   Unspecified1 review

   5.0

   Dined on 15 February 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We arrived early thinking traffic would be bad. But when we arrived they took us right then and we had a great experience. The only downside was my wife’s fries were cold but the restaurant was busy so we overlooked that
   

   BJ's Restaurant & Brewhouse - MelbourneResponded on 18 February 2025

   Thanks for sharing your experience, Darrian! We're thrilled you had a great time and appreciate your understanding about the fries. We’ll make sure to address that issue with our team to keep improving. Looking forward to welcoming you both back soon!
   

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3. T

   Thomas

   Orlando3 reviews

   5.0

   Dined on 14 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was great. Our server Rory was personable, fun and very accommodating.
   

   BJ's Restaurant & Brewhouse - MelbourneResponded on 19 February 2025

   Thanks for the awesome feedback, Thomas! We're thrilled to hear you had a great experience and that Rory made a positive impression. We appreciate your support and look forward to welcoming you back soon!
   

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4. S

   Steven VIP

   New York City10 reviews

   4.0

   Dined on 28 September 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   Enjoyed the food. The waitress was wonderful but the noise level was a little to loud
   

   BJ's Restaurant & Brewhouse - MelbourneResponded on 1 October 2024

   Thank you for your feedback, Steven! We're glad you enjoyed the food and had a great experience with our waitress. We appreciate your input about the noise level and will work on creating a more comfortable atmosphere for everyone. Hope to see you again soon!
   

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5. G

   Gatorcorn

   Atlanta13 reviews

   4.0

   Dined on 23 March 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   We made reservations online. The hostess, Carmen, was helpful when I called to confirm and let her know it was a surprise birthday dinner, so 3 of us would be arriving 15 minutes later than birthday guests. Unfortunately, the person at the front when we checked in (not Carmen) blew the surprise by asking if we were the "party of 8". It all worked out though, as our son did not have enough time to process her words before we arrived at the table, and he was surprised to see his friends. Will, our server, was fun, entertaining, and happy to share birthday cheer, as his birthday is just a couple days before our son's!
   

   BJ's Restaurant & Brewhouse - MelbourneResponded on 26 March 2024

   Thanks so much for your four-star review. We look forward to seeing you again soon, and we'll try for that fifth star.
   

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6. OT

   OpenTable Diner

   Orlando1 review

   4.0

   Dined on 9 March 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Pretty good food, good service, value was not bad.
   

   BJ's Restaurant & Brewhouse - MelbourneResponded on 11 March 2024

   Thank you for this kind review. We're happy to hear you enjoyed the food and service you received during this visit. We can't wait to see you again!
   

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7. OT

   OpenTable Diner

   Key West2 reviews

   5.0

   Dined on 22 February 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had very good service. The ribs and jambalaya was delicious! Will definitely go back!
   

   BJ's Restaurant & Brewhouse - MelbourneResponded on 26 February 2024

   Thank you so much for your feedback. We pride ourselves on great service and food, and we are glad you had a great time – can’t wait to serve you again!
   

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8. FG

   FourGrandkids

   Greater Boston51 reviews

   5.0

   Dined on 18 February 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was excellent. I had jambalaya and my wife the salmon. Service was attentive. We would definitely return.
   

   BJ's Restaurant & Brewhouse - MelbourneResponded on 20 February 2024

   Thank you for this kind review. We're happy to hear you enjoyed the food and service you received during this visit. We can't wait to see you again!
   

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9. OT

   OpenTable Diner

   Orlando1 review

   3.0

   Dined on 10 February 2024

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 5

   Highly recommend making an appointment if you do not wish to wait 10-20 minutes to be seated.
   

   BJ's Restaurant & Brewhouse - MelbourneResponded on 12 February 2024

   We are so sorry to read about your recent experience. Our service wasn't up to par, and we apologize for having kept you waiting. Please don't hesitate to reach out to one of our managers the next time this happens. Our team will do everything we can to make it right.
   

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10. OT

    OpenTable Diner

    Orlando1 review

    5.0

    Dined on 4 February 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Food was great! Server was attentive and made sure our drinks were refilled. Even gave us a refill on the chips when the kids ate them all with the appetizer. Will definitely be back again.
    

    BJ's Restaurant & Brewhouse - MelbourneResponded on 6 February 2024

    Thank you for this kind review. We're happy to hear you enjoyed the food and service you received during this visit. We can't wait to see you again!
    

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