BJ's Restaurant & Brewhouse - Lansing

Review summary

1. L

   Loretta

   Grand Rapids

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   We reserved on "Open Table" for 7 people but there was no table available when we arrived. When questioned regarding the answer was that many Open Table reservations never show so they don't actually hold a table until you arrive and there were no limits to how many reservations that Open Table will add for them. The restaurant was full so no table available for about 25 minutes. Hostess had an attitude when questioned regarding no table available when reservation was made. The restaurant was full and service was friendly but slow to bring food and soup was lukewarm when delivered. I would not recommend using Open Table for this restaurant but call directly and maybe confirm table shortly before arriving.
   

   BJ's Restaurant & Brewhouse - LansingResponded 2 days ago

   Loretta, thank you for your feedback. We're sorry to hear about your experience with the reservation and service. We appreciate you bringing this to our attention and will work on improving our communication with Open Table. Your insights help us enhance the dining experience for everyone.
   

   Is this helpful?

   Report
2. S

   Sreekanth

   Columbus

   2 reviews

   5.0

   2 reviews

   Dined on 23 November 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Its nice & good ambience. Those walho want to stay away from sound, it will be difficult as the tv screens will be showing matches & sound in background. Food was good & not much for vegeterian considering no meat in those. its best for non-veggie & if you are interested in drink this this suits well. I took a lemonade with lavender in it, loved it could feel full of lavender in it. Price is worth it & only part is that 20% of tips is marked by them, which makes me more uncomfortable, rest all its worth it one time
   

   BJ's Restaurant & Brewhouse - LansingResponded on 26 November 2024

   Thanks for the fantastic review, Sreekanth! We're thrilled you enjoyed the ambiance and loved the lavender lemonade. We appreciate your feedback on the vegetarian options and the automatic tip policy. Your insights help us improve, and we hope to welcome you back soon for another great experience!
   

   Is this helpful?

   Report
3. J

   Jessica

   Detroit

   2 reviews

   4.0

   2 reviews

   Dined on 16 November 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   Service was top notch! Probably one of the best experiences with a server in a long time. Food was ok, prime rib was rare ( ordered medium rare, and both mine and my husbands was hard to cut/chew.
   

   BJ's Restaurant & Brewhouse - LansingResponded on 18 November 2024

   Thanks for the feedback, Jessica! We're thrilled to hear you enjoyed the service and appreciate the compliment. We're sorry to learn about the prime rib preparation and will address this with our kitchen team to ensure improvements. Your experience matters, and we hope to impress you next time!
   

   Is this helpful?

   Report
4. J

   Jo Ann

   VIP

   Detroit

   43 reviews

   5.0

   43 reviews

   Dined on 14 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good overall experience! Food was tasty and they didn’t run out of the beer we wanted. Nice server.
   

   BJ's Restaurant & Brewhouse - LansingResponded on 20 November 2024

   Thanks for the awesome feedback! We're thrilled to hear you enjoyed the food and that your favorite beer was available. Our team works hard to provide great service, and it's fantastic to know it made a difference. Hope to see you again soon!
   

   Is this helpful?

   Report
5. V

   Vickie

   Detroit

   1 review

   5.0

   1 review

   Dined on 3 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server Natalia was wonderful. Attentive and personable during a busy night! We were in town celebrating our Spartans birthdays and this was a great environment for our group. Our menu items were delish. It was are second time to your location and we will be back. Thank you!
   

   BJ's Restaurant & Brewhouse - LansingResponded on 5 November 2024

   Vickie, we’re thrilled to hear about your experience! Natalia will be so happy to know her efforts made your celebration special. Thanks for choosing us again, and we can’t wait to welcome you and the Spartans back for another delicious meal!
   

   Is this helpful?

   Report
6. J

   John

   Tucson

   1 review

   5.0

   1 review

   Dined on 2 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good food and Sydney was a great server. Place was packed because of the football game at MSU
   

   BJ's Restaurant & Brewhouse - LansingResponded on 4 November 2024

   Thanks for the awesome feedback, John! We're thrilled to hear you enjoyed the food and had a great experience with Sydney. It’s always buzzing during game days! Hope to see you back soon for another fantastic meal.
   

   Is this helpful?

   Report
7. W

   Wendy

   Grand Rapids

   1 review

   5.0

   1 review

   Dined on 18 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was great. Service was also great! I was late and they saved my reservation for 5 minutes .
   

   BJ's Restaurant & Brewhouse - LansingResponded on 19 October 2024

   Wendy, we're thrilled to hear you had a great experience! Our team always strives to accommodate our guests, and we're glad we could save your reservation. Thank you for the kind words and for choosing us! We look forward to welcoming you back soon.
   

   Is this helpful?

   Report
8. J

   John

   Detroit

   32 reviews

   5.0

   32 reviews

   Dined on 18 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great food. Cool place. A great place to eat! Lots of beer choices and huge menu options.
   

   BJ's Restaurant & Brewhouse - LansingResponded on 21 October 2024

   John, thanks for the fantastic review! We're thrilled you enjoyed the food and atmosphere. Our diverse menu and beer selection are designed to enhance your experience. Looking forward to welcoming you back soon for more delicious meals!
   

   Is this helpful?

   Report
9. J

   Jeffrey

   VIP

   Orlando

   57 reviews

   5.0

   57 reviews

   Dined on 16 October 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   I always enjoy going to BJ's. A great selection of beer. The food is reliably good, and generally, the service is good, with a friendly staff. It is basically an upscale sports bar with a good ambiance, and better food than an average one. The pricing is in line with today's costs. It is an above average experience. I would recommend it.
   

   BJ's Restaurant & Brewhouse - LansingResponded on 26 October 2024

   Jeffrey, thanks for your fantastic review! We're thrilled to hear that you enjoy our beer selection, food quality, and friendly service. Creating a great atmosphere for our guests is what we aim for. We appreciate your recommendation and look forward to welcoming you back soon!
   

   Is this helpful?

   Report
10. A

    Alexandre

    Grand Rapids

    1 review

    5.0

    1 review

    Dined on 15 October 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The food and service was fantastic. The manager Rob stopped by to talk for a moment and was great. I will be going back.
    

    BJ's Restaurant & Brewhouse - LansingResponded on 17 October 2024

    Hey Alexandre! Thank you so much for your feedback. We pride ourselves on great service and food, and we are glad you had a great time – can’t wait to serve you again!
    

    Is this helpful?

    Report