BJ's Restaurant & Brewhouse - Irvine

Review summary

1. S

   Sally

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Good service with good food It was a pleasant Friday night dinner with families.
   

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2. A

   Amber

   San Diego

   1 review

   1.0

   1 review

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 1

   Food took a while to come out and when it finally did it was cold. Our waiter ( I can't remember his name ) was apologetic and did get a dish removed from our table but it still was not a pleasant experience.
   

   BJ's Restaurant & Brewhouse - IrvineResponded 5 days ago

   Amber, we’re truly sorry to hear about your experience. Timeliness and temperature are key for us, and it’s disappointing we missed the mark. We appreciate your feedback and will work to improve. Thank you for sharing your thoughts with us.
   

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3. N

   Naomi

   Orange County

   1 review

   3.0

   1 review

   Dined on 12 November 2024

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 4

   Nice please as always, good food. TERRIBLE pick up service/ORDER TO GO. Waited 45 minutes for a margarita to go. No manager ever showed up…left totally unsatisfied.
   

   BJ's Restaurant & Brewhouse - IrvineResponded on 13 November 2024

   Naomi, thank you for your feedback! We’re glad you enjoyed the food but sincerely apologize for the wait and lack of service during your pick-up. Your experience is important to us, and we’ll address this with the team to ensure improvements moving forward. We appreciate your understanding!
   

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4. P

   Pat

   Phoenix

   9 reviews

   vip
   1.0

   9 reviews

   Dined on 31 October 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   My dinner started out with the waiter knocking over a full glass of ice water on to my lap along with glass as it shattered. No one came to help him and he was trying to clean it up and I asked if I could have a towel and he brought me a cloth napkin which did not help as I was soaked. I moved over in the booth as the entire side was sent and glass still on the floor. Still no one came to help. We had already placed our order and when our food arrived and I took a bite out of my pizza, I had to pull a long hair that was embedded in my pizza out of my mouth. I called the waiter over and said to just make me another one to go as I lost my appetite, but no hair please. When I got my bill, the pizza was not taken off my bill and only a kids meal for $8. The pizza was $16.79. I asked the waiter to adjust with all that happened to take the pizza off. He said his manager could only take the kids meal off? I then asked for the manager and she did end up taking the pizza off but we paid for all the rest of our meal (one other and two drinks). This entire bill should have been complimented under the circumstances. I will not be going back to this BJ's.
   

   BJ's Restaurant & Brewhouse - IrvineResponded on 5 November 2024

   Sorry, Pat. Sounds like we fell short of our usual high standards for quality. We never want to disappoint our guests! I invite you to follow up with us by writing to feedback@bjsrestaurantscom. We'd appreciate any additional feedback you can give about the food that disappointed you. We'll share any feedback you can provide with the appropriate team members so we can stay on top of our game. Please include the name your review was posted under and that it is about our Irvine restaurant.
   

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5. C

   Carolyn

   Orange County

   17 reviews

   5.0

   17 reviews

   Dined on 31 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great value, food and terrific service. Extra fun time due to the Dodger game. Crowd was very enthusiastic.
   

   BJ's Restaurant & Brewhouse - IrvineResponded on 1 November 2024

   Thanks for the awesome review, Carolyn! We're thrilled you enjoyed the food and service, especially with the Dodger game atmosphere. We love creating memorable experiences and can’t wait to welcome you back for more fun!
   

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6. G

   Gladys

   Orange County

   1 review

   5.0

   1 review

   Dined on 28 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were as soon as our reservation time was up. Obviously , BJ's is very popular. We seated in a spacious booth. The waiter was very polite and friendly.
   

   BJ's Restaurant & Brewhouse - IrvineResponded on 29 October 2024

   Thanks for your fantastic review! We’re thrilled you enjoyed your experience and found our booth spacious. Our team works hard to provide excellent service, and it’s great to hear that reflected in your visit. We look forward to welcoming you back soon!
   

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7. M

   Mariya

   Orange County

   1 review

   2.0

   1 review

   Dined on 20 October 2024

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 3

   The fact that Bussers bring bus tubs on floor and out on seats still shocks me. Throwing plates and silverware loud and bottom of tub on chair unsanitary. Filet was overcooked well done we ordered medium rare - prime ribs undercooked clearly filet was ready long before the entrees. Appetizer came to table before drinks - had to ask for silverware after halfway done with appetizer. Server says sorry I have a lot of tables?
   

   BJ's Restaurant & Brewhouse - IrvineResponded on 21 October 2024

   Sorry to hear you were disappointed with your meal, Mariya. We want all our guests to leave with warm smiles and full stomachs. If you're ever unsatisfied with your order, please speak with an on-site manager, so we can fix it for you right away.
   

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8. OT

   OpenTable Diner

   Los Angeles

   3 reviews

   5.0

   3 reviews

   Dined on 10 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Came and got the $13 pazzookie meal deal with bottomless soup and salad. Wife got the mini pizza with salad pazzokie deal. Well worth the value, but our server, Bonnie, was amazing. She was very attentive, friendly, and helpful with questions we had and suggestions. I couldn't make it thru to taste all the soup options so Bonnie was kind enough to give me a soup (that i didn't get to try) and salad to-go. Bonnie made our experience that much better.
   

   BJ's Restaurant & Brewhouse - IrvineResponded on 11 October 2024

   Thank you for your fantastic review! We’re thrilled to hear you enjoyed the Pizookie meal deal and that Bonnie made such a positive impact on your experience. We appreciate your support and look forward to welcoming you both back soon for more delicious offerings!
   

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9. OT

   OpenTable Diner

   Orange County

   1 review

   4.0

   1 review

   Dined on 6 October 2024

   1. Overall 4
   2. Food 5
   3. Service 1
   4. Ambience 5

   Food was good, the pork chop was great as always. Prime rib was cooked to the right temp.
   

   BJ's Restaurant & Brewhouse - IrvineResponded on 7 October 2024

   Thanks for the great feedback! We're thrilled you enjoyed the pork chop and prime rib. Your support means a lot to us. We look forward to serving you again soon!
   

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10. D

    Donna

    Des Moines

    13 reviews

    vip
    3.0

    13 reviews

    Dined on 26 September 2024

    1. Overall 3
    2. Food 2
    3. Service 3
    4. Ambience 3

    Food was okay. Spin dip served cold. Baby back ribs not very tender and had an odd flavor. Avocado egg rolls were good. Broccoli cheese soup really good. Salad was crisp and served nice and cold. Server was good, but very busy. Apps, salads, and entree served at the same time, even after requesting apps arrive before entree.
    

    BJ's Restaurant & Brewhouse - IrvineResponded on 1 October 2024

    Thanks for your feedback, Donna. We're glad to hear you enjoyed the avocado egg rolls and broccoli cheese soup! We appreciate your comments on the other dishes and service timing; we'll definitely use this to improve your experience next time. Your insights are important to us!
    

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