BJ's Restaurant & Brewhouse - Greenwood

Review summary

1. OT

   OpenTable Diner

   Indiana1 review

   2.0

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   Disappointed that they were out of a couple menu items. Ordered fried chicken sandwich , out! Went wit grilled chicken. Didn’t look grilled, no flavor. Appetizers came, no plates , no sauce. Waited about 5 minutes for plates and sauce to arrive after asking a bus boy for help. Appetizer was almost cold at that time. Took a long time to get served. Dessert s were ordered, gal gave me check and said whenever you are ready no hurry before dessert came and 2 more time after dessert was served. Food was ok, chicken had no flavor. Also out of calamari. Disappointed on this visit as I was entertaining guests.
   

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2. FL

   FoodLover VIP

   Indiana3 reviews

   2.0

   Dined on 8 March 2025

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   Food was just ok. With young son so ordered soft drinks which were just soda water as they syrup had run out. Took half our meal to get drinks replaced. When the food arrived not all sides were delivered. Took a long time for our wait staff to come by so we could request the missing sides. Overall just below par experience this time. Love BJs usually.
   

   BJ's Restaurant & Brewhouse - GreenwoodResponded today

   Sorry to hear you were disappointed with your meal. We want all our guests to leave with warm smiles and full stomachs. If you're ever unsatisfied with your order, please speak with an on-site manager, so we can fix it for you right away.
   

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3. H

   Heather

   Indiana1 review

   2.0

   Dined on 7 March 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Food and service was average, but expected more for what we paid. Will not be on my list of places to return.
   

   BJ's Restaurant & Brewhouse - GreenwoodResponded 7 days ago

   Thank you for sharing your experience Heather. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

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4. K

   Kaliyah

   Indiana1 review

   1.0

   Dined on 2 March 2025

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 2

   Waiter was very nice. However, we had to wait about an hour and a half for our food and when we received our food, everything was cold.
   

   BJ's Restaurant & Brewhouse - GreenwoodResponded on 3 March 2025

   Hi Kaliyah. I am so sorry to hear about the issues with your food. I wouldn't like that either! We will address this with our team. On your next visit, if there is anything about your experience that can be improved, please let our onsite managers know so that we can do our best to make it right in the restaurant.
   

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5. S

   Sam

   Unspecified1 review

   2.0

   Dined on 15 February 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 5

   Arrived at my 9pm reservation and still had to wait about 30 minutes to be sat.
   

   BJ's Restaurant & Brewhouse - GreenwoodResponded on 17 February 2025

   Hi Sam, thanks for sharing your experience. We’re sorry to hear about the wait time during your visit. Your feedback is valuable as we strive to improve our service. We hope to provide a smoother experience next time you join us.
   

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6. M

   Martin

   Indiana2 reviews

   5.0

   Dined on 15 February 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 3

   Busy day - in our 60s high top table in the aisle close to the entry - not ideal. Great service. All good overall.
   

   BJ's Restaurant & Brewhouse - GreenwoodResponded on 16 February 2025

   Thanks for the feedback, Martin! We're glad you enjoyed the great service despite the busy atmosphere. We appreciate your understanding and will strive to improve your experience in the future. Hope to see you again soon!
   

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7. P

   Peter

   Indiana3 reviews

   3.0

   Dined on 15 February 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Although our experience was a little off, my expectations were what I thought it would be for a Valentine's Day meal. Short of the person who sat us, all staff encounters were pleasant, we didn't wait long after our reservation time (7:00), but were ushered to a high top table which appeared to be an added row of tables in the isle, to our right was a booth that would hold 4 but looking down the row there were 4 others that had just 2 people sitting in them, I'm older 63 and have back issues, so I inquired and was told this was it or there would be an extended wait for a booth. So maybe they were holding the empty booth for 4 people, or we were next in our waitress's rotation. The booth sat empty for 15 minutes and when they sat someone it was 2 people, and it was our waitress's table as well, rant over thank you... The food was good, the pizookie? desert was delicious, and our waitress was attentive.
   

   BJ's Restaurant & Brewhouse - GreenwoodResponded on 16 February 2025

   Peter, thank you for sharing your experience. We're glad you enjoyed the food and service from our staff. We apologize for the seating issue and appreciate your feedback, as it helps us improve. We hope to provide a more comfortable experience for you in the future.
   

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8. L

   Lee VIP

   Indiana4 reviews

   5.0

   Dined on 14 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent dinner, as always at BJ's, My wife enjoyed the mahi tacos and wedge salad and I had the ahi tuna entree salad and broccoli cheddar soup.
   

   BJ's Restaurant & Brewhouse - GreenwoodResponded on 16 February 2025

   Lee, thanks for the fantastic review! We're thrilled to hear you and your wife enjoyed your dinner. The mahi tacos and ahi tuna salad are definitely favorites around here. We can't wait to welcome you back for more delicious meals!
   

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9. S

   Sara

   Indiana1 review

   2.0

   Dined on 14 February 2025

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 3

   We waited 45 minutes for our food, which arrived stone cold. The server was sweet, which was the only positive, unfortunately.
   

   BJ's Restaurant & Brewhouse - GreenwoodResponded on 17 February 2025

   Hi Sara. We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
   

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10. S

    Shari

    Indiana2 reviews

    1.0

    Dined on 8 February 2025

    1. Overall 1
    2. Food 4
    3. Service 1
    4. Ambience 4

    Service was not good, slow. Took forever to get our food. One order was not correct; it took too long for the replacement to come out so we had it bagged for take home. That means one person in our party did not eat. Party of 5. Appetizers came out at different times, again slow, and were incomplete. Sadly dissatisfied and won’t be back. Food was good, drinks were good, service poor and took way too long to get. Manager came by to check on us and did not follow up in a timely manner after one entree was returned.
    

    BJ's Restaurant & Brewhouse - GreenwoodResponded on 10 February 2025

    We completely understand your frustration with the wait you had to endure; our team should have been much more timely and attentive with your meal. Thank you for your feedback. If there is anything else you would like to share with us, please email feedback@bjsrestaurantscom with the name your review was posted under and that it is about our Greenwood restaurant. Please allow us a few days to get back to you. Thank you.
    

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