BJ's Restaurant & Brewhouse - Greenwood

Review summary

1. S

   Sam

   Unspecified

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 5

   Arrived at my 9pm reservation and still had to wait about 30 minutes to be sat.
   

   BJ's Restaurant & Brewhouse - GreenwoodResponded today

   Hi Sam, thanks for sharing your experience. We’re sorry to hear about the wait time during your visit. Your feedback is valuable as we strive to improve our service. We hope to provide a smoother experience next time you join us.
   

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2. M

   Martin

   Indiana

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 3

   Busy day - in our 60s high top table in the aisle close to the entry - not ideal. Great service. All good overall.
   

   BJ's Restaurant & Brewhouse - GreenwoodResponded 1 day ago

   Thanks for the feedback, Martin! We're glad you enjoyed the great service despite the busy atmosphere. We appreciate your understanding and will strive to improve your experience in the future. Hope to see you again soon!
   

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3. P

   Peter

   Indiana

   3 reviews

   3.0

   3 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Although our experience was a little off, my expectations were what I thought it would be for a Valentine's Day meal. Short of the person who sat us, all staff encounters were pleasant, we didn't wait long after our reservation time (7:00), but were ushered to a high top table which appeared to be an added row of tables in the isle, to our right was a booth that would hold 4 but looking down the row there were 4 others that had just 2 people sitting in them, I'm older 63 and have back issues, so I inquired and was told this was it or there would be an extended wait for a booth. So maybe they were holding the empty booth for 4 people, or we were next in our waitress's rotation. The booth sat empty for 15 minutes and when they sat someone it was 2 people, and it was our waitress's table as well, rant over thank you... The food was good, the pizookie? desert was delicious, and our waitress was attentive.
   

   BJ's Restaurant & Brewhouse - GreenwoodResponded 1 day ago

   Peter, thank you for sharing your experience. We're glad you enjoyed the food and service from our staff. We apologize for the seating issue and appreciate your feedback, as it helps us improve. We hope to provide a more comfortable experience for you in the future.
   

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4. L

   Lee

   VIP

   Indiana

   4 reviews

   5.0

   4 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent dinner, as always at BJ's, My wife enjoyed the mahi tacos and wedge salad and I had the ahi tuna entree salad and broccoli cheddar soup.
   

   BJ's Restaurant & Brewhouse - GreenwoodResponded 1 day ago

   Lee, thanks for the fantastic review! We're thrilled to hear you and your wife enjoyed your dinner. The mahi tacos and ahi tuna salad are definitely favorites around here. We can't wait to welcome you back for more delicious meals!
   

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5. S

   Sara

   Indiana

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 3

   We waited 45 minutes for our food, which arrived stone cold. The server was sweet, which was the only positive, unfortunately.
   

   BJ's Restaurant & Brewhouse - GreenwoodResponded today

   Hi Sara. We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
   

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6. S

   Shari

   Indiana

   2 reviews

   1.0

   2 reviews

   Dined on 8 February 2025

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 4

   Service was not good, slow. Took forever to get our food. One order was not correct; it took too long for the replacement to come out so we had it bagged for take home. That means one person in our party did not eat. Party of 5. Appetizers came out at different times, again slow, and were incomplete. Sadly dissatisfied and won’t be back. Food was good, drinks were good, service poor and took way too long to get. Manager came by to check on us and did not follow up in a timely manner after one entree was returned.
   

   BJ's Restaurant & Brewhouse - GreenwoodResponded 7 days ago

   We completely understand your frustration with the wait you had to endure; our team should have been much more timely and attentive with your meal. Thank you for your feedback. If there is anything else you would like to share with us, please email feedback@bjsrestaurantscom with the name your review was posted under and that it is about our Greenwood restaurant. Please allow us a few days to get back to you. Thank you.
   

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7. M

   Misty

   Indiana

   1 review

   5.0

   1 review

   Dined on 2 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Their food is absolutely delicious! Our server was very inventive. Highly recommend
   

   BJ's Restaurant & Brewhouse - GreenwoodResponded on 3 February 2025

   Misty, we’re thrilled to hear you enjoyed our food and had a great experience with our server! Your recommendation means a lot to us. Thanks for sharing your thoughts, and we can't wait to welcome you back for more delicious meals!
   

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8. C

   Charles

   Indiana

   1 review

   1.0

   1 review

   Dined on 31 January 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Broccoli was not cooked. Potatoe was not cooked. Appetizers came with main entree. Ordered cup of coffee. Brought half cups at a time out. 2 tables beside us got up and left. Horrible experience. It used to not be like that.
   

   BJ's Restaurant & Brewhouse - GreenwoodResponded on 9 February 2025

   Charles, we’re sorry to hear about your recent experience. This isn’t the standard we strive for, and we appreciate your feedback. We’re committed to improving and hope you’ll give us another chance to provide the quality service and food you expect. Thank you for sharing your thoughts.
   

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9. H

   Heather

   VIP

   Indiana

   6 reviews

   2.0

   6 reviews

   Dined on 18 January 2025

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 2

   We normally like BJ’s but I won’t be back for a while. They were slammed tonight. No toilet paper in the bathrooms… at all. Our food took almost an hour to come, then some things were wrong and took an extra 20-30 min to get after that. If we asked for a drink refill it was at least 10-15 min before we got it. Just very slow. We had three kids with us which made the slow service even harder.
   

   BJ's Restaurant & Brewhouse - GreenwoodResponded on 21 January 2025

   Hi Heather, we appreciate your feedback and apologize for the disappointing experience you had with us. We strive to provide excellent service and will address these issues with our team to ensure improvements. Thank you for sharing your thoughts, and we hope to serve you better in the future.
   

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10. M

    Maricha

    VIP

    Indiana

    11 reviews

    1.0

    11 reviews

    Dined on 1 January 2025

    1. Overall 1
    2. Food 2
    3. Service 2
    4. Ambience 4

    Awful food and cold. Service was slow. Didn’t bring one of our appetizers. Martini took 45 minutes. Bathroom was filthy.
    

    BJ's Restaurant & Brewhouse - GreenwoodResponded on 3 January 2025

    Thank you for sharing your experience Maricha. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
    

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