BJ's Restaurant & Brewhouse - Fort Wayne

Review summary

1. M

   Mandy

   Indiana

   2 reviews

   1.0

   2 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   It’s was Black Friday. We made reservations for 1pm. We waited 25 minutes to order. We received our appetizer 1 hour 16 minutes after ordering. We asked about our drinks, which we had not received. We then received our food 12 minutes later and our drinks after that. We ordered pazookies and refills on drinks. After waiting another 45 minutes, we asked for our bill. We never received our pazookies or refills. The manager didn’t try to go out of his way to apologize or accommodate us waiting over 45 minutes for refills and desserts. We only get to visit here once a year. So disappointing 😟
   

   Is this helpful?

   Report
2. OT

   OpenTable Diner

   San Francisco

   4 reviews

   3.0

   4 reviews

   Dined on 7 September 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 3

   The server was kind and tentative. I think every food order was fine except out steak, we attempted to order it medium but it was definitely rare.
   

   • 

   BJ's Restaurant & Brewhouse - Fort WayneResponded on 11 September 2024

   Thanks for your feedback! We’re glad to hear our server made a positive impression. We apologize for the steak not meeting your expectations. Your comments will help us improve our food preparation. We hope to provide a better experience next time!
   

   Is this helpful?

   Report
3. OT

   OpenTable Diner

   Indiana

   1 review

   3.0

   1 review

   Dined on 29 July 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   it was ok, food wasn’t really all that, drinks were decent but my orange cream float had no cream? it was literally just orange pop and it tasted like dirt. But to each their own, my taste buds aren’t yours. Great atmosphere and very clean.
   

   BJ's Restaurant & Brewhouse - Fort WayneResponded on 30 July 2024

   Your feedback is what drives our coaching, if there is anything about your experience that can be improved, please let our onsite managers know so that we can do our best to make it right in the restaurant.
   

   Is this helpful?

   Report
4. OT

   OpenTable Diner

   Indiana

   1 review

   5.0

   1 review

   Dined on 17 June 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Great except air conditioner was out & we were under a heat advisory
   

   BJ's Restaurant & Brewhouse - Fort WayneResponded on 18 June 2024

   Thank you so much for the great feedback! We strive to make this restaurant a place that everyone can enjoy. See you again soon!
   

   Is this helpful?

   Report
5. MB

   MollyB

   Indiana

   1 review

   vip
   1.0

   1 review

   Dined on 16 June 2024

   1. Overall 1
   2. Food 3
   3. Service 3
   4. Ambience 1

   There was no air conditioning and our order was somehow lost. Out reservation was at 6 pm and we didnt receive our food until 7:23. The manager partially comped some food but honestly very disappointing for our Father’s Day dinner.
   

   Is this helpful?

   Report
6. OT

   OpenTable Diner

   Indiana

   1 review

   1.0

   1 review

   Dined on 16 June 2024

   1. Overall 1
   2. Food 3
   3. Service 3
   4. Ambience 1

   There was NO air conditioning. They didn’t mention that as people came in. Everyone had sweat dripping. It was 92 degrees today. The floors were slippery and the waitress was rude.
   

   BJ's Restaurant & Brewhouse - Fort WayneResponded on 18 June 2024

   Thanks for letting us know about your experience. Every guest certainly deserves a clean, orderly dining area, and we're sorry that didn't happen for you. Our Operations team will look into your feedback further to make sure that anything which should be addressed is addressed!
   

   Is this helpful?

   Report
7. OT

   OpenTable Diner

   Indiana

   1 review

   5.0

   1 review

   Dined on 3 June 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Had a decent selection of food. 2 entrees, and desert for under $60. The place had great vibes, friendly staff, and could see the employees working to keep everything clean in between customers. Lots of sports on TV if you're into that. Happy with the service tonight.
   

   BJ's Restaurant & Brewhouse - Fort WayneResponded on 5 June 2024

   Thank you for your review. We're very happy you had a great time with us and appreciate that you noticed how clean we keep our restaurant. We look forward to seeing you next time!
   

   Is this helpful?

   Report
8. B

   Birthday

   New York City

   3 reviews

   5.0

   3 reviews

   Dined on 18 May 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great birthday meal. Gave us a feee birthday dessert.
   

   BJ's Restaurant & Brewhouse - Fort WayneResponded on 20 May 2024

   Thank you for your review. We're glad to hear that you enjoyed your experience, and we look forward to your next visit.
   

   Is this helpful?

   Report
9. LR

   LynnR

   Indiana

   54 reviews

   vip
   5.0

   54 reviews

   Dined on 12 May 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had wonderful food. Love the pork chop with the mandarin glaze and the roasted vegetables. We had great service also.
   

   BJ's Restaurant & Brewhouse - Fort WayneResponded on 15 May 2024

   Thank you for this kind review, Lynn. We're happy to hear you enjoyed the food and service you received during this visit. We can't wait to see you again!
   

   Is this helpful?

   Report
10. OT

    OpenTable Diner

    Indiana

    1 review

    3.0

    1 review

    Dined on 12 May 2024

    1. Overall 3
    2. Food 5
    3. Service 3
    4. Ambience 2

    The food at BJ's is always great, but we ordered probably around 5:15pm, and we didn't get our food until almost an hour later. I know they were busy, but there many people with bigger parties that got their food ahead of us, and we only ordered 2 kids mac and cheese, a chicken sandwich, fettuccine, and a chicken dish. It was so HOT in there. I don't know what was going on, but I was struggling. Our waiter was nice, and I know it's not his fault the food was taking so long, but instead of bringing us our check and a box quick to wrap us up, he decided to take a party of 15's order. He saw that we were finished when he brought their drinks so I thought it would have made sense to just wrap us up and then move on. Overall, it may be a while before I go back.
    

    BJ's Restaurant & Brewhouse - Fort WayneResponded on 14 May 2024

    Thank you for bringing this to our attention. We are terribly sorry for our service during your visit. Our staff should be much more attentive, and we will address this with them. We hope you will give us another chance and if anything about your experience can be improved, don't hesitate to bring it to the attention of one of our managers.
    

    Is this helpful?

    Report