BJ's Restaurant & Brewhouse - Tuttle Crossing

Review summary

1. C

   Cheri

   Columbus6 reviews

   1.0

   Dined 3 days ago

   1. Overall 1
   2. Food 3
   3. Service 2
   4. Ambience 3

   In spite of having a reservation we were told there would be an hour plus wait for a table and an unknown wait for a booth (whenever the people who were seated 30 minutes prior left).They stated their 'system' allows reservations to be made even when it is not available?? Many people were unhappy in the lobby. Luckily, they were able to seat us in 10 minutes. Our waitress was attentive however it took an hour and a half to get our food. The manager did come by at one point to apologize and offered free dessert. This was a difficult evening as we had our 1 year old grandbaby with us. We will not return to BJ's.
   

   BJ's Restaurant & Brewhouse - Tuttle CrossingResponded 1 day ago

   Cheri, we sincerely apologize for the frustration you experienced during your visit. Your feedback about the reservation system and wait times is invaluable, and we're sorry that it impacted your evening with family. We appreciate your understanding and hope to improve your experience in the future. Thank you for sharing.
   

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2. OT

   OpenTable Diner

   Columbus2 reviews

   3.0

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   Our whole party was there 15 minutes early, but we still waited till after our 4 o’clock reserve time to be seated and then the server was spread too thin and was not able to keep up with our drinks or anything. Grandson ordered the pizza which was not tasty to any of us and I had to re-order which we had to take to go because it took so long…a little bit disappointed.
   

   BJ's Restaurant & Brewhouse - Tuttle CrossingResponded 1 day ago

   We appreciate your feedback and apologize for the delays you experienced. We're committed to improving our service and your comments will help us do just that. We hope to provide a better experience during your next visit. Thank you for sharing your thoughts with us!
   

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3. J

   Juli

   San Diego1 review

   3.0

   Dined on 22 February 2025

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 4

   Food was great but it Took three hours for dinner.
   

   BJ's Restaurant & Brewhouse - Tuttle CrossingResponded on 24 February 2025

   Juli, we're glad you enjoyed the food! We apologize for the long wait and appreciate your feedback. We're working to improve our service times to ensure a better experience for everyone. Thank you for sharing your thoughts with us!
   

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4. T

   Taylor

   Columbus14 reviews

   4.0

   Dined on 15 February 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Food and service was great. We made a reservation and they did not seat us until 20 minutes after our reservation. They need to operate their reservation system properly so the dozens of people waiting, aren’t.
   

   BJ's Restaurant & Brewhouse - Tuttle CrossingResponded on 16 February 2025

   Thanks for your feedback, Taylor! We're thrilled you enjoyed the food and service. We appreciate your insight on the reservation timing and are actively working to improve our system. Your experience helps us enhance our service for everyone. We hope to welcome you back soon!
   

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5. T

   Tom

   Columbus1 review

   5.0

   Dined on 14 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was quick and good as always. My Wife and son always look forward to going there. Our waiter was very polite, happy and attentive. Thank you
   

   BJ's Restaurant & Brewhouse - Tuttle CrossingResponded on 17 February 2025

   Thanks for the awesome feedback, Tom! We're thrilled to hear that you and your family enjoy your visits. Our team works hard to provide great service, and it’s fantastic to know it made your experience memorable. We look forward to welcoming you back soon!
   

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6. R

   RICHARD

   Columbus33 reviews

   2.0

   Dined on 3 February 2025

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 4

   $21 Asian salad had only 5 paper thin 1” squares of ahi tuna. No lettuce, all weeds and mushy tomatoes that were soft and gritty. Very poor value.
   

   BJ's Restaurant & Brewhouse - Tuttle CrossingResponded on 5 February 2025

   Hi Richard. We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
   

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7. m

   michael VIP

   Columbus5 reviews

   1.0

   Dined on 28 January 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 5

   Service and kitchen were awful. Appetizer plates never got cleared the whole meal. Pizzokies were over cooked to a brown crisp. When asking for a box to go they forgot and we had to get up to ask them. No check in to see how things were going.
   

   BJ's Restaurant & Brewhouse - Tuttle CrossingResponded on 30 January 2025

   Thank you for sharing your experience Michael. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

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8. J

   Jean VIP

   Columbus19 reviews

   4.0

   Dined on 24 January 2025

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 3

   We got the crispy chicken salad and the chicken wasn't even room temperature. Very disappointing
   

   BJ's Restaurant & Brewhouse - Tuttle CrossingResponded on 25 January 2025

   Thanks for your feedback, Jean. We’re sorry to hear that the chicken in your salad wasn’t at the right temperature. Your experience is important to us, and we’ll make sure to address this with our team to improve. We appreciate your support and hope to serve you better next time!
   

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9. P

   Phillip

   Columbus5 reviews

   2.0

   Dined on 31 December 2024

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 2

   Wouldn't suggest for NYE, thats for sure. 90 minute wait on food, most of which was cold. Waiter was accomadting at the end and got a fair amount of the check covered but was not a good way to start NYE,
   

   BJ's Restaurant & Brewhouse - Tuttle CrossingResponded on 2 January 2025

   We are so sorry to read about your recent experience. Our service wasn't up to par, and we apologize for having kept you waiting. Please don't hesitate to reach out to one of our managers the next time this happens. Our team will do everything we can to make it right.
   

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10. R

    Rachel

    Columbus2 reviews

    4.0

    Dined on 31 December 2024

    1. Overall 4
    2. Food 4
    3. Service 3
    4. Ambience 4

    Long wait for drinks and food to be served. Food was great & love the chicken pot stickers!
    

    BJ's Restaurant & Brewhouse - Tuttle CrossingResponded on 2 January 2025

    Thanks for your feedback, Rachel! We’re thrilled you enjoyed the food and chicken pot stickers. We’re working on improving our service speed to enhance your experience. We appreciate your support and hope to serve you again soon!
    

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