BJ's Restaurant & Brewhouse - Desert Ridge

Review summary

1. S

   Steve

   Phoenix

   14 reviews

   2.0

   14 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 3

   This was our 3rd visit to BJ’s and was our last. Past experiences were the same as this one. We were greeted warmly and sat promptly. Our server arrived right away and was very pleasant. We placed our food order only to be told they were out of some items - onion rings! How are you out of those at 5:30 pm dinner? The food arrived and was below average. Not cooked as requested as well. The only positive about this meal was the greeter and server. Everything else wasn’t worth the $50 price. Never returning.
   

   BJ's Restaurant & Brewhouse - Desert RidgeResponded 3 days ago

   Thank you for sharing your experience Steve. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

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2. J

   Jan

   Phoenix

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 4

   Even though we made a reservation on this site, they do not take reservations for parties of 4
   

   BJ's Restaurant & Brewhouse - Desert RidgeResponded 6 days ago

   Thanks for the 5 stars, Jan! We appreciate your feedback and apologize for any confusion regarding reservations. We're always looking to improve our processes, so your input is valuable. We hope to provide you with a seamless experience next time!
   

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3. D

   Don

   Los Angeles

   10 reviews

   5.0

   10 reviews

   Dined on 19 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Nice enjoyable dinner and evening. Waiter was fantastic.
   

   BJ's Restaurant & Brewhouse - Desert RidgeResponded 3 days ago

   Don, we’re thrilled to hear you had such an enjoyable dinner and evening! Our team works hard to provide great service, and it’s wonderful to know the waiter made a positive impact. We look forward to welcoming you back soon for another fantastic experience!
   

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4. J

   Janel

   Minneapolis

   28 reviews

   5.0

   28 reviews

   Dined on 14 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Stopped at BJs for a drink and some appetizers. The food was very good and served very quickly. The service was the best. Highly recommend
   

   BJ's Restaurant & Brewhouse - Desert RidgeResponded on 14 December 2024

   Janel, we’re thrilled to hear you enjoyed your visit! It’s great to know our food and service hit the mark. Thank you for recommending us—your support means a lot! We can’t wait to welcome you back for more delicious experiences.
   

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5. S

   Sheena

   Phoenix

   1 review

   1.0

   1 review

   Dined on 14 December 2024

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 3

   Maybe avoid BJ’s during the holidays? The waitress did her best but I didn’t make up for the poor quality of food.
   

   BJ's Restaurant & Brewhouse - Desert RidgeResponded on 15 December 2024

   Thank you for sharing your experience Sheena. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

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6. R

   Ranelle

   VIP

   Phoenix

   128 reviews

   5.0

   128 reviews

   Dined on 6 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our first time here but trust me, it won’t be the last! Dane took fantastic care of us. Cocktails were great. Entrees were very tasty and large portions - chicken Alfredo, smokehouse burger with onion rings and chicken Thai pasta - yum!
   

   BJ's Restaurant & Brewhouse - Desert RidgeResponded on 7 December 2024

   Ranelle, we’re thrilled to hear you had such a fantastic first visit! Dane appreciates the shoutout, and it’s great to know you enjoyed the cocktails and entrees. We can’t wait to welcome you back for more delicious meals and great service!
   

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7. H

   Hope

   Phoenix

   5 reviews

   5.0

   5 reviews

   Dined on 6 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was amazing. I had Sal's chicken and it was so flavorful and light. The portions are just right. My only negative was they took our dessert without asking if we were done and we still had some left.
   

   BJ's Restaurant & Brewhouse - Desert RidgeResponded on 8 December 2024

   Hope, we’re thrilled to hear you loved Sal’s chicken! Thank you for the feedback about the dessert; we’ll make sure to improve our service. We appreciate your support and look forward to welcoming you back for more delicious meals!
   

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8. C

   Catlina

   Phoenix

   1 review

   1.0

   1 review

   Dined on 30 November 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   Made a reservation and arrived to the restaurant, hostess and manager couldn’t find our reservation then stated they gave it away
   

   BJ's Restaurant & Brewhouse - Desert RidgeResponded on 1 December 2024

   We’re sorry to hear about your experience. Please email us at feedback@bjsrestaurant s.com and provide the name your review was posted under and that it is about our Desert Ridge restaurant. Allow us a few days to get back to you. Thank you.
   

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9. OT

   OpenTable Diner

   Tucson

   2 reviews

   5.0

   2 reviews

   Dined on 28 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great had a great time. The brownie pozookie was good!
   

   BJ's Restaurant & Brewhouse - Desert RidgeResponded on 29 November 2024

   Thanks! We're thrilled to hear you had a great time and enjoyed the brownie Pizookie. Your feedback means a lot to us, and we can't wait to welcome you back for more delicious treats!
   

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10. R

    Robert

    New York City

    5 reviews

    3.0

    5 reviews

    Dined on 20 November 2024

    1. Overall 3
    2. Food 3
    3. Service 5
    4. Ambience 2

    Did not know this was a chain. Unappealing at first impression. Reasonable food quality/quantity and service quality, emphasis on the latter saved the day.
    

    BJ's Restaurant & Brewhouse - Desert RidgeResponded on 21 November 2024

    Robert, we appreciate your honest feedback. We're glad to hear that our service made a positive impact, even if the first impression didn’t meet your expectations. We're always striving to improve and hope to offer a more appealing experience next time. Thank you for sharing!
    

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