BJ's Restaurant & Brewhouse - Cerritos

Review summary

1. E

   Eleanor

   Los Angeles

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I made a reservation to celebrate a special occasion with the family. To accommodate more people at a time, BJ’s created more tables to be seated at, which seems to be an accessibility issue. My father is disabled and usually the hostess will accommodate and sit us at a table. Unfortunately that wasn’t the case and when we asked to be seated elsewhere, she said we would have to wait. She did not give us a new wait time or put us on a waiting list. The experience was awful to say the least and the staff working the front desk were unorganized, unresponsive, and not accommodating. I won’t be returning to BJs for this experience.
   

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2. M

   Michael

   Los Angeles

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had a great time overall everyone was quite pleasant
   

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3. J

   Jacquilen

   Orange County

   5 reviews

   5.0

   5 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   didnt wait long and the food and service is fast…!!!
   

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4. k

   kevin

   Orange County

   4 reviews

   5.0

   4 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Bj's Pizza is always a good time. I've been to 4 different location from Sacramento, Mission Viejo, Cerritos, Oxnard and always had great service, food and killer beer. Never a bad time.
   

   BJ's Restaurant & Brewhouse - CerritosResponded 1 day ago

   Kevin, we’re thrilled to hear you’ve had such consistent great experiences at our locations! It’s fantastic to know our service, food, and beer keep you coming back for more. We look forward to serving you again soon!
   

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5. A

   Adolfo

   Orlando

   2 reviews

   3.0

   2 reviews

   Dined on 8 February 2025

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Our waiter seemed overwhelmed with the tables he had also when he was relieved on break the young lady who took over she seemed unorganized as well.My appetizers and salad came out with our meal which the appetizers were cold which means they had been sitting for a while I’m only assuming. Also this restaurant has a bad habit of not providing utensils there always missing when your food arrives. I love the restaurant but this location lacks effort and organization.
   

   BJ's Restaurant & Brewhouse - CerritosResponded 5 days ago

   Adolfo, we appreciate your feedback and are sorry to hear about your experience. We'll address the service and timing issues with our team to improve. Your support means a lot to us, and we hope to provide a better experience on your next visit. Thank you for sharing!
   

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6. C

   Charlene

   San Francisco

   1 review

   4.0

   1 review

   Dined on 8 February 2025

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   The waiters and waitresses were amazing!! The only problem was that the restaurant was so packed. All of our food came out lukewarm :/
   

   BJ's Restaurant & Brewhouse - CerritosResponded 6 days ago

   Thanks for the feedback, Charlene! We’re thrilled to hear you enjoyed the service. We apologize for the food temperature and are working on improving our speed during busy times. Your experience matters, and we appreciate your insights!
   

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7. K

   Kathy

   Palm Springs

   2 reviews

   3.0

   2 reviews

   Dined on 30 January 2025

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 2

   It took a long time for someone to come to our table and greet us. Then it took even longer to get our drinks and appetizer. I ordered the shrimp scampi pasta. The shrimp was chewy and cold.
   

   BJ's Restaurant & Brewhouse - CerritosResponded on 31 January 2025

   Sorry to hear you were disappointed with your meal, Kathy. We want all our guests to leave with warm smiles and full stomachs. If you're ever unsatisfied with your order, please speak with an on-site manager, so we can fix it for you right away.
   

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8. H

   Hannia

   Los Angeles

   1 review

   1.0

   1 review

   Dined on 26 January 2025

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 2

   Had a reservation and the host still made us wait 30 mins for a table. After the 30 mins, we went to to check up on our table again and the host said it might be a little more that there were parties in front of us. How do we have reservations and still have parties in front of us? So the host told us to just wait until we got a text and gave us no estimated time. After about another 30 mins, (1 hour total) they finally called us but service was very disorganized and disappointing. I have never had to wait more than 20 minutes MAX for a reservation made ahead of time
   

   BJ's Restaurant & Brewhouse - CerritosResponded on 28 January 2025

   Thank you for sharing your experience Hannia. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

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9. N

   Nichelle

   Orange County

   2 reviews

   5.0

   2 reviews

   Dined on 25 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was great we got our the food fast and it was good
   

   BJ's Restaurant & Brewhouse - CerritosResponded on 28 January 2025

   Thanks for the fantastic feedback, Nichelle! We're thrilled to hear you enjoyed the quick service and tasty food. Your support means a lot to us, and we can't wait to serve you again soon!
   

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10. T

    Truby

    Los Angeles

    1 review

    5.0

    1 review

    Dined on 19 January 2025

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 4

    I understand staffing on a payday weekend, but I got my food 15 minutes before the rest of the table. My culture teaches us not to eat until everyone, especially the women and kids have their food. I felt compelled to share my burger and fries with my family until their food came. By the time their meal came, I wanted to order another meal. Unfortunately, I didn't have the funds to pay for another one.
    

    BJ's Restaurant & Brewhouse - CerritosResponded on 21 January 2025

    Thanks for sharing your experience! We appreciate your understanding with the staffing challenges. Your feedback about timing is valuable, and we'll work on improving our service to ensure everyone gets their meals together. We’re glad you enjoyed your burger and fries, and hope to serve you better next time!
    

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