BJ's Restaurant & Brewhouse - Carlsbad

Review summary

1. E

   Ephraim

   Las Vegas

   1 review

   vip
   1.0

   1 review

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   By far the worst experience I’ve ever had at this restaurant. It took over two hours to get food. We had to ask for water 5 times before we got it. Normally this is a pretty good restaurant, but this was an absolutely horrendous experience and I would never go back if it was my first experience.
   

   BJ's Restaurant & Brewhouse - CarlsbadResponded 5 days ago

   Thanks for this feedback, Ephraim. Your experience doesn't reflect what we strive for at BJ's Restaurant & Brewhouse. Could you email us at feedback@bjsrestaurantscom and tell us a bit more about what happened? We'll pass along your concerns to the appropriate managers so that this doesn't happen again. Please include the name your review was posted under and that it is about our Carlsbad restaurant. We're all ears if you have anything else you'd like to share about your dining experience with us.
   

   Is this helpful?

   Report
2. L

   Lance

   San Diego

   4 reviews

   3.0

   4 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Sat outside as heaters looked inviting but to cold
   

   BJ's Restaurant & Brewhouse - CarlsbadResponded 7 days ago

   Thanks for your feedback, Lance! We’re sorry to hear the outdoor seating didn’t meet your expectations. We appreciate your input and will work on improving the comfort for our guests. Hope to see you again soon, enjoying a warmer experience!
   

   Is this helpful?

   Report
3. K

   Kayla

   San Diego

   1 review

   2.0

   1 review

   Dined on 13 November 2024

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 3

   Not the experience we were hoping for. The pizza quality was not there. It was cold and the cheese was not melted all the way and the dough was soft and not cooked all the way.
   

   BJ's Restaurant & Brewhouse - CarlsbadResponded on 14 November 2024

   Sorry to hear you were disappointed with your meal, Kayla. We want all our guests to leave with warm smiles and full stomachs. If you're ever unsatisfied with your order, please speak with an on-site manager, so we can fix it for you right away.
   

   Is this helpful?

   Report
4. S

   Suszi

   Hawaii

   24 reviews

   vip
   5.0

   24 reviews

   Dined on 7 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   BJ’s is great❗️Tiffany B was our waitress and she was outstanding ‼️So helpful, Professional, kind and gave great Customer Serive. We will be back because of her.
   

   BJ's Restaurant & Brewhouse - CarlsbadResponded on 10 November 2024

   Suszi, thank you for your fantastic review! We're thrilled to hear about your experience with Tiffany. Our team strives to provide excellent service, and it’s wonderful to know that Tiffany made such a positive impact. We look forward to welcoming you back soon!
   

   Is this helpful?

   Report
5. R

   Richard

   San Diego

   2 reviews

   vip
   5.0

   2 reviews

   Dined on 22 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Tiffany was our most excellent server. She helped us with our order selections and checked in with us to refill drinks etc. Relaxing place for lunch.
   

   BJ's Restaurant & Brewhouse - CarlsbadResponded on 24 October 2024

   Thanks for the fantastic review, Richard! We're thrilled to hear Tiffany provided such excellent service and that you enjoyed a relaxing lunch with us. We can’t wait to welcome you back for another great experience!
   

   Is this helpful?

   Report
6. Z

   Zak

   Washington DC

   1 review

   1.0

   1 review

   Dined on 12 October 2024

   1. Overall 1
   2. Food 3
   3. Service 2
   4. Ambience 2

   Took 3 hours for our meal on a Friday night. Kids were restless waiting for so long. Had to pack up dessert to take home because we couldn’t stand it any longer.
   

   BJ's Restaurant & Brewhouse - CarlsbadResponded on 13 October 2024

   We are so sorry to read about your recent experience. Our service wasn't up to par, and we apologize for having kept you waiting. Please don't hesitate to reach out to one of our managers the next time this happens. Our team will do everything we can to make it right.
   

   Is this helpful?

   Report
7. OT

   OpenTable Diner

   San Diego

   1 review

   5.0

   1 review

   Dined on 28 September 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Our server was amazing 10/10 I don’t remember her name but she was an Asian girl super sweet.
   

   BJ's Restaurant & Brewhouse - CarlsbadResponded on 29 September 2024

   Thanks for the awesome feedback! We're thrilled to hear you had such a great experience with our server. We’ll make sure to recognize her for the fantastic service. Looking forward to welcoming you back soon!
   

   Is this helpful?

   Report
8. OT

   OpenTable Diner

   San Diego

   3 reviews

   3.0

   3 reviews

   Dined on 28 September 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   Service was very slow. We waited 20 minutes to order dessert and then 20 minutes to get the check.
   

   BJ's Restaurant & Brewhouse - CarlsbadResponded on 6 October 2024

   We are so sorry to read about your recent experience. Our service wasn't up to par, and we apologize for having kept you waiting. Please don't hesitate to reach out to one of our managers the next time this happens. Our team will do everything we can to make it right.
   

   Is this helpful?

   Report
9. r

   rosie

   San Diego

   55 reviews

   vip
   5.0

   55 reviews

   Dined on 27 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We totally enjoyed our dinner. The ribs were amazing ! Jeff our server was beyond helpful and engaging . Can’t wait to return !
   

   BJ's Restaurant & Brewhouse - CarlsbadResponded on 30 September 2024

   Thanks for the fantastic review, Rosie! We're thrilled to hear you enjoyed the ribs and had a great experience with Jeff. We can't wait to welcome you back for another delicious dinner soon!
   

   Is this helpful?

   Report
10. OT

    OpenTable Diner

    San Diego

    5 reviews

    5.0

    5 reviews

    Dined on 25 September 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The food was great tonight. I went out for a bday dinner and my chicken was amazing! The jambalaya was spicy with great seasonings. This location has great good and service!
    

    BJ's Restaurant & Brewhouse - CarlsbadResponded on 26 September 2024

    Thanks for your fantastic review! We're thrilled to hear you enjoyed the birthday dinner and loved the chicken and jambalaya. Your kind words about our food and service mean a lot to us. We can’t wait to welcome you back for more delicious meals!
    

    Is this helpful?

    Report