BJ's Restaurant & Brewhouse - Burbank

Review summary

1. A

   Arman

   Los Angeles

   1 review

   5.0

   1 review

   Dined on 29 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was great my waiter was great thank u buddy I don’t remember his name 
   

   BJ's Restaurant & Brewhouse - BurbankResponded on 30 January 2025

   Thanks for the awesome feedback, Arman! We're thrilled to hear you had a great experience and that your waiter made a positive impact. We’ll make sure to pass along your appreciation to the team! Hope to see you again soon!
   

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2. T

   Tina

   VIP

   Los Angeles

   1 review

   5.0

   1 review

   Dined on 17 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We have come here quite a few times in the last month. We never have to wait as long as we have a reservation. We’re good. I appreciate the handicap parking upfront as I am a pain Patient and walking hurts. Food is delicious. Where are amazing. We will be coming here again.
   

   BJ's Restaurant & Brewhouse - BurbankResponded on 20 January 2025

   Tina, we’re thrilled to hear you’ve enjoyed your visits and appreciate the convenience of our handicap parking! It’s wonderful to know our food and service meet your expectations. Thank you for sharing your experience, and we look forward to welcoming you back soon!
   

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3. A

   Alexia

   Los Angeles

   1 review

   2.0

   1 review

   Dined on 8 January 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   Not so great it was my boyfriends birthday . We ordered steak rib eye it was very dry and took a long time . Our server brought the check over to him when it was his birthday and she knew . She only checked up on us 1 time we had to bother other servers to bring us sauces ect
   

   BJ's Restaurant & Brewhouse - BurbankResponded on 9 January 2025

   Hi Alexia. We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
   

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4. J

   Janelle

   Las Vegas

   2 reviews

   4.0

   2 reviews

   Dined on 4 December 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   We loved our server Judd, he was so kind and helpful. The food was delicious but insane that one meal out cost us almost $100. The bathrooms were absolutely filthy, obvious that no employees were checking it regularly, which gave us pause on the cleanliness level of the restaurant as a whole.
   

   BJ's Restaurant & Brewhouse - BurbankResponded on 5 December 2024

   Thank you for your feedback, Janelle! We’re thrilled you enjoyed Judd’s service and the food. We take cleanliness seriously and will address the bathroom situation with our team. Your input helps us improve and provide a better experience for all our guests. We hope to see you again soon!
   

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5. s

   steven

   Los Angeles

   33 reviews

   2.0

   33 reviews

   Dined on 21 October 2024

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 4

   I was surprised by valet parking in this area and would have parked across the way had I know. Are reservation were honored on time. The first waiter was excellent but he went on break . Then we got Derrick who was hard to find. I ordered a sirloin steak medium rare which was more like medium well. I cut this dried out steak and did not bother to take a bite. The roasted veggies were salty and not edible. The chill as good. I was looking for the waiter to get a meal that I could eat. I could not get anybody to stop. So I sat watching my friends eat. Derrick did indicate when he showed up . I ask what could be fired up quickly. I ordered a sandwich which took a long time to make and get back my party had already finished dinner so no fun eating alone. Noise level high it was the playoffs. Lots of TV screens.
   

   BJ's Restaurant & Brewhouse - BurbankResponded on 22 October 2024

   Hi Steven. We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
   

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6. D

   Daniela

   Los Angeles

   2 reviews

   3.0

   2 reviews

   Dined on 11 October 2024

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 3

   I love coming here I do! The food and rinks are always the best even the waiters but I did make a reservation for 7 people and they said they only had a table for 6 or we had to wait 45 mins for a table??? What??? So we squeezed in a booth. Its just upsetting like isnt thats the point of the opentable app?? But other than that we had fun they did take long to bring mix drinks.
   

   BJ's Restaurant & Brewhouse - BurbankResponded on 13 October 2024

   We are so sorry to read about your recent experience. Our service wasn't up to par, and we apologize for having kept you waiting. Please don't hesitate to reach out to one of our managers the next time this happens. Our team will do everything we can to make it right.
   

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7. J

   Jessica

   Los Angeles

   2 reviews

   3.0

   2 reviews

   Dined on 29 September 2024

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 3

   The food was disappointing. My steak was over done, the mushroom gravy had no mushrooms and was not gravy but more like brown water and the fries were supposed to be seasoned but I guess they forgot , my husbands steak and sides only took up 1/4 of his plate, and my moms food was cold. The saving grace for the restaurant was our waiter. He was lovely
   

   BJ's Restaurant & Brewhouse - BurbankResponded on 30 September 2024

   Sorry to hear you were disappointed with your meal, Jessica. We want all our guests to leave with warm smiles and full stomachs. If you're ever unsatisfied with your order, please speak with an on-site manager, so we can fix it for you right away.
   

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8. E

   Elena

   Los Angeles

   1 review

   3.0

   1 review

   Dined on 28 September 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   The waiter must’ve forgotten about us. He kept stopping at the table before us. The kids meals were missing the drinks, the special order was missing the pizookie which the menus says would come with one, but it didn’t. After the initial order We ordered the trio as well as an additional pizookie, and We wanted to order additional food and drinks. When we finally did get to order the additional food and beverage, The beverage never came, and the additional food also never came. So we ended up canceling the additional food. I guess for him to compensate he said he applied a “discount” we didn’t see that, and he gave us coupons that had expired June 2024. Our bill was $5 short of $200 and we really expected better service. We tipped the waiter as well because we weren’t gonna be rude but really wish for my sons bday would have received better service.
   

   BJ's Restaurant & Brewhouse - BurbankResponded on 30 September 2024

   Thank you for sharing your experience Elena. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

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9. S

   Sarah

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined on 21 September 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Great server, great food and accommodated our toddler with a high chair and coloring supplies. Thank you!
   

   BJ's Restaurant & Brewhouse - BurbankResponded on 22 September 2024

   Thanks for the awesome feedback, Sarah! We're thrilled to hear you had a great experience and that our team made your visit enjoyable for your little one. Looking forward to welcoming you back for more delicious food and excellent service!
   

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10. A

    Arsineh

    San Francisco

    1 review

    1.0

    1 review

    Dined on 28 August 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    I had a very disappointing experience at this restaurant. The food was incredibly bad. For they high prices they charge. I do not recommend this place at all and will definitely not be returning. Save your money and dine elsewhere!
    

    BJ's Restaurant & Brewhouse - BurbankResponded on 26 January 2025

    Hi Arsineh. We are so sorry to hear about your experience with your food. We wouldn't like that either! We will address this with our team. On your next visit, if there is anything about your experience that can be improved, please let our onsite managers know so that we can do our best to make it right in the restaurant, on the spot!
    

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