BJ's Restaurant & Brewhouse - Burbank

Review summary

1. OT

   OpenTable Diner

   Los Angeles

   3 reviews

   5.0

   3 reviews

   Dined on 1 March 2025

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 4

   Nelson was AMAZING. He was energetic, entertaining, checking in on us often but not enough to annoy us. He’s simply the best!
   

   BJ's Restaurant & Brewhouse - BurbankResponded 6 days ago

   We're thrilled to hear you had such a fantastic experience with Nelson. His energy and attentiveness truly make a difference. We appreciate your kind words and hope to see you again soon!
   

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2. S

   Shannon

   Los Angeles

   2 reviews

   4.0

   2 reviews

   Dined on 1 March 2025

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   The server we had was great! We were seated on time and the food was fine. I would definitely go back.
   

   BJ's Restaurant & Brewhouse - BurbankResponded 7 days ago

   Thanks for the feedback, Shannon! We’re thrilled to hear you enjoyed the service and your meal. Your support means a lot to us, and we can’t wait to welcome you back for another great experience!
   

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3. V

   Vicki

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined on 27 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great customer service and allowed us to take our time to visit
   

   BJ's Restaurant & Brewhouse - BurbankResponded on 1 March 2025

   Thank you, Vicki! We're thrilled to hear you had a positive experience with our team. We believe in creating a relaxed atmosphere for our visitors, and it's great to know that resonated with you. We appreciate your support and look forward to welcoming you back soon!
   

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4. M

   Mandel

   VIP

   Los Angeles

   3 reviews

   3.0

   3 reviews

   Dined on 16 February 2025

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Our burger was undercooked and we didn't get a satisfactory apology from the server when we mentioned this. Food wait time was long...and our server didn't seem as friendly and engaged as the others we observed.
   

   BJ's Restaurant & Brewhouse - BurbankResponded on 17 February 2025

   Hi Mandel. We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
   

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5. A

   Arman

   Los Angeles

   1 review

   5.0

   1 review

   Dined on 29 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was great my waiter was great thank u buddy I don’t remember his name 
   

   BJ's Restaurant & Brewhouse - BurbankResponded on 30 January 2025

   Thanks for the awesome feedback, Arman! We're thrilled to hear you had a great experience and that your waiter made a positive impact. We’ll make sure to pass along your appreciation to the team! Hope to see you again soon!
   

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6. T

   Tina

   VIP

   Los Angeles

   1 review

   5.0

   1 review

   Dined on 17 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We have come here quite a few times in the last month. We never have to wait as long as we have a reservation. We’re good. I appreciate the handicap parking upfront as I am a pain Patient and walking hurts. Food is delicious. Where are amazing. We will be coming here again.
   

   BJ's Restaurant & Brewhouse - BurbankResponded on 20 January 2025

   Tina, we’re thrilled to hear you’ve enjoyed your visits and appreciate the convenience of our handicap parking! It’s wonderful to know our food and service meet your expectations. Thank you for sharing your experience, and we look forward to welcoming you back soon!
   

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7. A

   Alexia

   Los Angeles

   1 review

   2.0

   1 review

   Dined on 8 January 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   Not so great it was my boyfriends birthday . We ordered steak rib eye it was very dry and took a long time . Our server brought the check over to him when it was his birthday and she knew . She only checked up on us 1 time we had to bother other servers to bring us sauces ect
   

   BJ's Restaurant & Brewhouse - BurbankResponded on 9 January 2025

   Hi Alexia. We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
   

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8. J

   Janelle

   Las Vegas

   2 reviews

   4.0

   2 reviews

   Dined on 4 December 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   We loved our server Judd, he was so kind and helpful. The food was delicious but insane that one meal out cost us almost $100. The bathrooms were absolutely filthy, obvious that no employees were checking it regularly, which gave us pause on the cleanliness level of the restaurant as a whole.
   

   BJ's Restaurant & Brewhouse - BurbankResponded on 5 December 2024

   Thank you for your feedback, Janelle! We’re thrilled you enjoyed Judd’s service and the food. We take cleanliness seriously and will address the bathroom situation with our team. Your input helps us improve and provide a better experience for all our guests. We hope to see you again soon!
   

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9. s

   steven

   Los Angeles

   33 reviews

   2.0

   33 reviews

   Dined on 21 October 2024

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 4

   I was surprised by valet parking in this area and would have parked across the way had I know. Are reservation were honored on time. The first waiter was excellent but he went on break . Then we got Derrick who was hard to find. I ordered a sirloin steak medium rare which was more like medium well. I cut this dried out steak and did not bother to take a bite. The roasted veggies were salty and not edible. The chill as good. I was looking for the waiter to get a meal that I could eat. I could not get anybody to stop. So I sat watching my friends eat. Derrick did indicate when he showed up . I ask what could be fired up quickly. I ordered a sandwich which took a long time to make and get back my party had already finished dinner so no fun eating alone. Noise level high it was the playoffs. Lots of TV screens.
   

   BJ's Restaurant & Brewhouse - BurbankResponded on 22 October 2024

   Hi Steven. We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
   

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10. D

    Daniela

    Los Angeles

    2 reviews

    3.0

    2 reviews

    Dined on 11 October 2024

    1. Overall 3
    2. Food 5
    3. Service 5
    4. Ambience 3

    I love coming here I do! The food and rinks are always the best even the waiters but I did make a reservation for 7 people and they said they only had a table for 6 or we had to wait 45 mins for a table??? What??? So we squeezed in a booth. Its just upsetting like isnt thats the point of the opentable app?? But other than that we had fun they did take long to bring mix drinks.
    

    BJ's Restaurant & Brewhouse - BurbankResponded on 13 October 2024

    We are so sorry to read about your recent experience. Our service wasn't up to par, and we apologize for having kept you waiting. Please don't hesitate to reach out to one of our managers the next time this happens. Our team will do everything we can to make it right.
    

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