BJ's Restaurant & Brewhouse - Avon

Review summary

1. J

   Jarod

   Indiana

   10 reviews

   5.0

   10 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Quick seating, great service and food was delicious!
   

   BJ's Restaurant & Brewhouse - AvonResponded today

   Thanks for the fantastic review, Jarod! We're thrilled to hear you enjoyed the quick seating, great service, and delicious food. Your feedback motivates our team to keep delivering excellent experiences. We can't wait to welcome you back soon!
   

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2. J

   Jim

   Indiana

   3 reviews

   2.0

   3 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 5

   Good experience from a restaurant other than the service, which was absolutely the worst never got a refill on my drink the entire night had to wait way too long between seeing the server and really inconsistent with the bringing out of the food. My salad came out within a minute of me, ordering the appetizer took another 15 minutes And another 20 minutes for the rest of the food. People were actually coming to our table asking if this is our food multiple times even asking what table number we were like we would know that.
   

   BJ's Restaurant & Brewhouse - AvonResponded 1 day ago

   Thank you for sharing your experience Jim. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

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3. M

   Mike

   VIP

   Indiana

   7 reviews

   3.0

   7 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   - service was good yet sparse give the large VD crowd. - didn’t like the hostess yelling names every few minutes; thought that is what text is expected to do. Diminished the atmosphere. - menu has lots of variety, nice!
   

   BJ's Restaurant & Brewhouse - AvonResponded 1 day ago

   Thanks for your feedback, Mike! We appreciate your insights on the service and atmosphere. We’re glad you enjoyed the menu variety. Your comments will help us improve the overall experience for our guests. Looking forward to seeing you again soon!
   

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4. K

   Keith

   VIP

   Indiana

   4 reviews

   5.0

   4 reviews

   Dined on 30 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a server named Tonya and she is fantastic. Very friendly and personable. She knows what she’s doing and knows how to take care of her customers.  This is not the first time we’ve had her and she has always been great. She remember who we were.
   

   BJ's Restaurant & Brewhouse - AvonResponded on 3 February 2025

   Thanks for the amazing feedback, Keith! We're thrilled to hear about your positive experiences with Tonya. She truly embodies our commitment to exceptional service. We can’t wait to welcome you back for another great visit!
   

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5. I

   Ivetta

   Indiana

   11 reviews

   4.0

   11 reviews

   Dined on 25 January 2025

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 3

   Food is usually good. They tend to run out of pork chops pretty early. Great selection of craft beers
   

   BJ's Restaurant & Brewhouse - AvonResponded on 28 January 2025

   Thanks for your feedback! We're glad you enjoy the food and craft beer selection. We’re working on improving our pork chop availability to ensure everyone gets to enjoy them. Your input is invaluable in helping us enhance your experience!
   

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6. R

   Richard

   Indiana

   1 review

   3.0

   1 review

   Dined on 25 January 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   It was busy and they were under staffed. We had a reservation, arrived a few minutes ahead of time and still waited 20 minutes to be seated. What’s the point of a reservation, if it doesn’t account for busiest and staffing levels? Server was good once seated.
   

   BJ's Restaurant & Brewhouse - AvonResponded on 28 January 2025

   We are so sorry to read about your recent experience. Our service wasn't up to par, and we apologize for having kept you waiting. Please don't hesitate to reach out to one of our managers the next time this happens. Our team will do everything we can to make it right.
   

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7. m

   michael

   VIP

   Indiana

   100 reviews

   5.0

   100 reviews

   Dined on 22 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   food great, server Cesar was fantastic.........................................
   

   BJ's Restaurant & Brewhouse - AvonResponded on 24 January 2025

   Thanks, Michael! We're thrilled you enjoyed the food and had a great experience with Cesar. Our team works hard to provide top-notch service, and it's wonderful to hear your feedback. We look forward to welcoming you back soon!
   

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8. h

   hailey

   Indiana

   2 reviews

   1.0

   2 reviews

   Dined on 19 January 2025

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 1

   last night i went on a date at BJ’s had a lovely waitress brought everything we needed with no problems. it was until we got our food i asked for my steak to be cooked well done and when it got brought to me it was still bleeding red so i sent it back the waitress was so sweet and had no problem running it back but the cook only cooked it for 2 more minutes brought it back out to me and was still cold and bleeding. I ate nothing for dinner had them just take my whole meal due to it taking more then twice from them to get it right and by the time they would have my husbands food would have been cold for him to wait on me to get mine correct food. This was our first time here and after this experience we will not be back.
   

   BJ's Restaurant & Brewhouse - AvonResponded on 23 January 2025

   Sorry, Hailey. Sounds like we fell short of our usual high standards for quality. We never want to disappoint our guests! I invite you to follow up with us by writing to feedback@bjsrestaurantscom. We'd appreciate any additional feedback you can give about the food that disappointed you. We'll share any feedback you can provide with the appropriate team members so we can stay on top of our game. Please include the name your review was posted under and that it is about our Avon restaurant.
   

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9. M

   Melissa

   Indiana

   12 reviews

   4.0

   12 reviews

   Dined on 15 January 2025

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 3

   Our server was amazing. Very attentive and friendly. But chicken breast was dry, steaks undercooked and we were all freezing cold in the restaurant.
   

   BJ's Restaurant & Brewhouse - AvonResponded on 17 January 2025

   Thanks for sharing your experience, Melissa! We’re thrilled to hear that our server made a positive impact. We're sorry to learn about the issues with your meals and the temperature. Your feedback is invaluable, and we’ll address these concerns with our team to improve your next visit.
   

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10. C

    Chad

    VIP

    Indiana

    4 reviews

    2.0

    4 reviews

    Dined on 5 January 2025

    1. Overall 2
    2. Food 1
    3. Service 4
    4. Ambience 3

    Service was good. Server did a great job, no complaints. Food took forever to get to the table. 35+ minutes after ordering and the place wasn’t anywhere near crowded. Two people, including myself, ordered cheeseburgers and they were terrible. There was a gross taste of burntness with both burgers. If it hadn’t taken 35+ min the first time, we would have asked for a remake. Only received about 10-15 fries with each of the burger orders and they were ice cold. The other person in the party ordered salmon and they said it was really good. We all got a pizookie and they were of course amazing. The place overall was clean and quiet but it was absolutely freezing in the building. Overall we will return because the only reason we go is for dessert but as momma always says “you gotta have dinner before dessert…”
    

    BJ's Restaurant & Brewhouse - AvonResponded on 6 January 2025

    Hi Chad. We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
    

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