BJ's Restaurant & Brewhouse - Aurora

Review summary

1. OT

   OpenTable Diner

   Las Vegas1 review

   1.0

   Dined on 2 March 2025

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 5

   Our waiter made continuous errors. It became laughable. We did not receive our bar order for 45 min. Took 3 tries and almost an hour to get waters for the table. One dinner order did not come with the optional extra sauce that we had ordered and the wrong side. When we asked the waiter he had no idea and had to go get a menu to see what sauce we were asking about. Then it took way too long to get the sauce. He never did bring the correct side dish. We had each ordered the 3 course special which included dessert. One dessert came. Then he brought the check. I asked about the second dessert and he had no idea. Which needed to be the gluten free pizzookie which he said he didn’t know how to order. He said he would need the manager to order it for him. Then he billed us for the included vegetable side. We were there for 1 hour and 45 min. We were never offered water refills or drink refills. When I had him correct the ticket to remove the side dish charge of the INCLUDED side dish it took almost 10 min to get the corrected check. I never did receive my included dessert. I have never had such poor table service at a restaurant!
   

   BJ's Restaurant & Brewhouse - AuroraResponded on 3 March 2025

   We completely understand your frustration with the wait you had to endure; our team should have been much more timely and attentive with your meal. Thank you for your feedback. If there is anything else you would like to share with us, please email feedback@bjsrestaurantscom with the name your review was posted under and that it is about our Aurora restaurant. Please allow us a few days to get back to you. Thank you.
   

   Is this helpful?

2. J

   Jim VIP

   Montreal186 reviews

   5.0

   Dined on 28 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service & food, quantity, quality, pricing! Pizookie dessert was so goooood
   

   BJ's Restaurant & Brewhouse - AuroraResponded on 3 March 2025

   Jim, thanks for the awesome review! We're thrilled you loved the service, food, and our Pizookie dessert. Your feedback means a lot to us, and we can’t wait to welcome you back for another great experience!
   

   Is this helpful?

3. D

   Deb

   Caribbean1 review

   2.0

   Dined on 15 February 2025

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 2

   Steak was awful, could not even eat it as it was SO tough
   

   BJ's Restaurant & Brewhouse - AuroraResponded on 27 February 2025

   Hi Deb. I am so sorry to hear about the issues with your food. I wouldn't like that either! We will address this with our team. On your next visit, if there is anything about your experience that can be improved, please let our onsite managers know so that we can do our best to make it right in the restaurant.
   

   Is this helpful?

4. L

   Larry

   Denver2 reviews

   4.0

   Dined on 15 February 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   The food & service was great until we paid. We saw friends & wanted to bless them by paying their tab. We thought we had, but it turned out the waiter gave us the wrong party's check to pay! We don't know who we blessed! Arrrgh!
   

   BJ's Restaurant & Brewhouse - AuroraResponded on 17 February 2025

   Larry, thanks for your feedback! We're thrilled you enjoyed the food and service. We apologize for the mix-up with the check; that’s definitely not the experience we aim for. We appreciate your kindness in wanting to bless your friends and will work to ensure this doesn’t happen again.
   

   Is this helpful?

5. B

   Brian

   Denver5 reviews

   5.0

   Dined on 29 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The menu has a wide variety of great options to choose from, including a huge selection of craft beers.
   

   BJ's Restaurant & Brewhouse - AuroraResponded on 30 December 2024

   Thanks for the fantastic review, Brian! We're thrilled you enjoyed our diverse menu and craft beer selection. We take pride in offering something for everyone, and your feedback means a lot to us. Hope to see you again soon for another great experience!
   

   Is this helpful?

6. G

   Geoffrey

   Denver3 reviews

   4.0

   Dined on 28 December 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   We came with a very large group of 16 people. Some of the group had to sit at the bar because the staff could not find two extra chairs. The menu is varied so we were able to have food for some of our group with allergies. I would like to mention two staff who did a great job. Ash was very helpful and our waiter (who was 8 months pregnant) was fantastically patient and helpful. So, generally it was a good experience.
   

   BJ's Restaurant & Brewhouse - AuroraResponded on 29 December 2024

   Thanks for sharing your experience, Geoffrey! We're glad to hear that our menu accommodated your group's needs and that Ash and your waiter provided excellent service. We appreciate your feedback about the seating and will work to improve that for future visits. Looking forward to welcoming you all again!
   

   Is this helpful?

7. L

   Larry

   Denver1 review

   5.0

   Dined on 25 December 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   BJ's provides an excellent table. The menu selections are enticing and the flavors are always top notch. The service is congenial and the delivery is relaxed and friendly. I always enjoy myself and every visit seems like an event.
   

   BJ's Restaurant & Brewhouse - AuroraResponded on 26 December 2024

   Larry, we’re thrilled to hear you had such a fantastic experience at BJ's! Your kind words about our menu, service, and overall vibe truly make our day. We can’t wait to welcome you back for another memorable visit!
   

   Is this helpful?

8. M

   Michelle

   Denver1 review

   2.0

   Dined on 21 December 2024

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 2

   Made a reservation to celebrate a birthday then when we arrived they confirmed the reservation but stated they had a party of 90 people coming so they weren’t sure were they going to put us. So we had to wait for a table since they were saving tables for the party of 90. Then after waiting they sat us at a booth and had to add a chair to the table to fit us. As a result were were crowded. Not an ideal birthday experience!
   

   BJ's Restaurant & Brewhouse - AuroraResponded on 3 January 2025

   Thank you for sharing your experience Michelle. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

   Is this helpful?

9. L

   LaVerna

   Atlanta1 review

   5.0

   Dined on 16 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was great! The ambience, the server and the food. The BJ’s Brewhouse Bowl w/ Blackened Salmon was very delicious. I’ll be back this weekend to watch the Celtics game. Thank you for a great and friendly environment!
   

   BJ's Restaurant & Brewhouse - AuroraResponded on 21 November 2024

   LaVerna, we’re thrilled to hear you enjoyed your experience! The BJ’s Brewhouse Bowl with Blackened Salmon is a favorite. We can’t wait to welcome you back this weekend for the Celtics game. Thanks for your kind words about our team and ambience!
   

   Is this helpful?

10. j

    jessica

    Los Angeles3 reviews

    2.0

    Dined on 2 October 2024

    1. Overall 2
    2. Food 3
    3. Service 1
    4. Ambience 3

    It’s BJs - my expectations are low. But that waiter!! he was very pleasant, but probably the worst waiter I’ve ever seen lol.
    

    BJ's Restaurant & Brewhouse - AuroraResponded on 3 October 2024

    Thanks for sharing your experience, Jessica. We're glad to hear you enjoyed our waiter's friendliness, but we apologize for the service falling short. Your feedback is important, and we’ll work on improving our training to enhance the overall dining experience. We appreciate your honesty and hope to do better next time!
    

    Is this helpful?