BJ's Restaurant & Brewhouse - Albuquerque

Review summary

1. V

   Victor

   New Mexico

   97 reviews

   vip
   4.0

   97 reviews

   Dined on 13 October 2024

   1. Overall 4
   2. Food 2
   3. Service 4
   4. Ambience 4

   Prompt seating. Good menu, much variety. Kitchen very slow in preparation, almost 60 minutes from food order. Waitress was friendly / helpful.
   

   BJ's Restaurant & Brewhouse - AlbuquerqueResponded on 15 October 2024

   Thanks for your feedback, Victor! We're glad you enjoyed the prompt seating and menu variety. We apologize for the delay in food preparation and appreciate your patience. We'll work on speeding things up while maintaining our quality. Your support means a lot to us!
   

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2. A

   Abraham

   Greater Boston

   6 reviews

   1.0

   6 reviews

   Dined on 12 October 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   Service was slow and inattentive. Addressed with the manager and nothing was done. Price for portion size is disappointing.
   

   BJ's Restaurant & Brewhouse - AlbuquerqueResponded on 13 October 2024

   We’re sorry to hear about your experience. Please email us at feedback@bjsrestaurants.co m and provide the name your review was posted under and that it is about our Albuquerque restaurant. Allow us a few days to get back to you. Thank you.
   

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3. C

   C

   New Mexico

   1 review

   5.0

   1 review

   Dined on 19 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Everything about our experience was very good except initially the music was up so loud we had to ask the waitress if they could turn it down. Our group of 6 couldn't understand each other when the music was up so loud. Ambiance of the restaurant is excellent but the men's bathroom is showing hard use and could definately use some maintenance.
   

   BJ's Restaurant & Brewhouse - AlbuquerqueResponded on 20 September 2024

   Thanks for the great feedback! We're thrilled you enjoyed the ambiance and appreciate your input on the music and restroom. We'll certainly look into adjusting the volume and addressing the maintenance concerns. Your experience helps us improve, so thank you for sharing!
   

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4. C

   Carla

   New Mexico

   3 reviews

   vip
   3.0

   3 reviews

   Dined on 12 August 2024

   1. Overall 3
   2. Food 2
   3. Service 1
   4. Ambience 3

   It took 30 minutes for soup/salad and hamburger sliders. They were cold when brought to the table.
   

   BJ's Restaurant & Brewhouse - AlbuquerqueResponded on 13 August 2024

   Hi, Carla – we are so sorry to read about your recent experience. We know your time is valuable, and we hope to have another opportunity to serve you and make this right!
   

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5. OT

   OpenTable Diner

   New Mexico

   1 review

   1.0

   1 review

   Dined on 3 August 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   It wasn't packed, yet it took a good 30 minutes for the server to get us drinks. Then after we got our drinks, server disappeared again for another 20 minutes. We finally ordered food and server didn't check on us except for very last minute when we were ready to leave.
   

   BJ's Restaurant & Brewhouse - AlbuquerqueResponded on 5 August 2024

   We appreciate the feedback. Thank you for letting us know that our service wasn't up to par, and we apologize for having kept you waiting. Please don't hesitate to reach out to one of our managers the next time this happens. Our team will do everything we can to make it right.
   

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6. A

   Aaron

   Nashville

   7 reviews

   vip
   1.0

   7 reviews

   Dined on 3 August 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Deep dish pizza was cold. Asked three people for silverware and waited 5-7 minutes after food was delivered. Billing issues as well. Never going back
   

   BJ's Restaurant & Brewhouse - AlbuquerqueResponded on 4 August 2024

   Hi Aaron. We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
   

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7. V

   Victor

   New Mexico

   97 reviews

   vip
   4.0

   97 reviews

   Dined on 3 August 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Wide ranging menu. Disappointed that avocado spring rolls were not available. Enjoyed soup, salmon, and tuna dishes. Excellent service.
   

   BJ's Restaurant & Brewhouse - AlbuquerqueResponded on 4 August 2024

   Hey Victor! Thank you so much for your feedback. We pride ourselves on great service and food, and we are glad you had a great time – can’t wait to serve you again!
   

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8. M

   Masa

   New Mexico

   97 reviews

   vip
   4.0

   97 reviews

   Dined on 4 July 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Wide ranging, excellent menu. Very good service. Tasty food selections. Quiet seating.
   

   BJ's Restaurant & Brewhouse - AlbuquerqueResponded on 7 July 2024

   Thank you so much for sharing your recent experience. We are so happy you had a great time and enjoyed our service. We can't wait to see you again!
   

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9. CJ

   CJNM

   New Mexico

   85 reviews

   vip
   4.0

   85 reviews

   Dined on 16 June 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Extensive menu, friendly, attentive staff, prime rib sandwich and pizza were great, good value.
   

   BJ's Restaurant & Brewhouse - AlbuquerqueResponded on 18 June 2024

   Thanks so much for your four-star review. We look forward to seeing you again soon, and we'll try for that fifth star.
   

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10. OT

    OpenTable Diner

    New Mexico

    1 review

    1.0

    1 review

    Dined on 18 May 2024

    1. Overall 1
    2. Food 1
    3. Service 2
    4. Ambience 2

    Sadly the food was not up to par. Tomatoes were white. Napkins were wet. Pork chop was not cooked well. Service was slow.
    

    BJ's Restaurant & Brewhouse - AlbuquerqueResponded on 19 May 2024

    Thank you for sharing your experience. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
    

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