Bird Pepper

Review summary

1. V

   Vanessa

   New York City

   1 review

   4.0

   1 review

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 5

   Very good !!!! My date and I had the chicken and waffles. Chicken is well seasoned. Waffles were a bit cold and had too much cinnamon for my personal liking but very delicious to say the least. We had unlimited mimosas. Very good! DJ had to be the best part !!!! Very rare to have a DJ that knows Caribbean music. Not sure if this was just for Valentines Day weekend but he knew some Dennis Brown, Beres Hammond, Super Cat, Buju…. To name a few. I loved every moment. Our server was so sweet as well. I will be coming back !
   

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2. C

   Crystal

   New York City

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My first time going and it won’t be my last! So dope 🥰
   

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3. OT

   OpenTable Diner

   New York City

   1 review

   3.0

   1 review

   Dined on 4 February 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   When we first sat in the back, there was a cold draft coming from the outside. So we moved to another table. When we ordered liquor drinks they did not have what we wanted. So we ordered Juice with no ICE. Juice with ICE was brought to us. When we ordered the salad to start they were out of avocados. When they brought the salad then they proceeded to ask what kind of dressing we would like. When I placed the order for the food I ask for rice & peas I got white rice. I rice & peas was horrible. It was very over cooked, soft and mushy. Other Than that it was not too bad. The wings for me needed to cook a little extra well done , which I did mentioned to the server.
   

   Bird PepperResponded on 6 February 2025

   Thank you for taking the time to share your detailed experience with us. We sincerely apologize for the series of inconveniences you encountered during your visit. We're disappointed to hear about the issues with the draft, drink orders, salad preparation, and rice quality. Your feedback about the wings is also noted. We strive to provide a seamless dining experience, and it's clear we fell short on multiple fronts during your visit. Please know that we take your comments seriously and will use them to improve our service and food quality. We would love the opportunity to make it up to you and ensure a much better experience on your next visit. If you'd like to discuss this further or give us another chance, please don't hesitate to reach out to our management team.
   

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4. E

   Everline

   VIP

   New York City

   16 reviews

   3.0

   16 reviews

   Dined on 2 February 2025

   1. Overall 3
   2. Food 1
   3. Service 1
   4. Ambience 4

   The food lacked freshness and was not prepared adequately, which was disappointing. Additionally, it was served cold, raising significant concerns. We waited an hour for our drinks, which arrived only after the meal. I would advise against dining there after 8 PM.
   

   Bird PepperResponded on 3 February 2025

   I apologize for your unsatisfactory experience at our restaurant. We take your feedback seriously and are deeply concerned about the issues you've raised. The lack of freshness, inadequate preparation, and cold food are unacceptable, and we will address these problems with our kitchen staff immediately. The long wait for drinks and their late arrival is also a major service failure that we will investigate and correct. Your advice about dining after 8 PM is noted, and we'll review our staffing and processes for evening service. Despite the positive ratings for ambience and value, we clearly fell short in crucial areas. We would appreciate the opportunity to make this right and hope you'll give us another chance to provide the quality dining experience you deserve. Thank you!
   

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5. A

   Alexandria

   New York City

   1 review

   5.0

   1 review

   Dined on 31 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had an amazing first experience here, took my mother here for a pre-birthday dinner and the food was great, service was sweet and timely. Would definitely come back here with my friends next time !
   

   Bird PepperResponded on 2 February 2025

   We're absolutely delighted to hear about your amazing first experience at our restaurant! Thank you for choosing us to celebrate your mother's pre-birthday dinner - it's an honor to be part of such a special occasion. We're thrilled that you enjoyed our delicious food and that our staff provided sweet and timely service. It's wonderful to know that we were able to create a memorable experience for both you and your mother. Your intention to return with friends is the highest compliment we could receive. We can't wait to welcome you back and hope to continue exceeding your expectations on your future visits. Thank you for taking the time to share your positive feedback, and we look forward to serving you and your friends soon!
   

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6. d

   derrick

   VIP

   New York City

   1 review

   1.0

   1 review

   Dined on 26 January 2025

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 5

   Food was great Wait time was too long Almost 1hr and half to get out main course
   

   Bird PepperResponded on 29 January 2025

   Thank you for your feedback! We're thrilled to hear you enjoyed the food, but we sincerely apologize for the long wait time for your main course. Waiting nearly an hour and a half is far from the experience we aim to provide, and we understand how frustrating that must have been. We’ll work on improving our service efficiency to ensure a smoother dining experience in the future. We appreciate your patience and hope you’ll give us another chance to serve you better!
   

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7. J

   Jermele

   Philadelphia

   1 review

   3.0

   1 review

   Dined on 24 January 2025

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 4

   Food was cold still waiting on my water but when you got 1 waiter on Friday night you get what you get
   

   Bird PepperResponded on 29 January 2025

   I apologize for your disappointing experience. It's clear that the restaurant was severely understaffed for a busy Friday night, which significantly impacted the quality of service you received. Cold food and a long wait for water are unacceptable, regardless of the circumstances. While it's understandable that having only one waiter would cause delays and issues, it's the restaurant's responsibility to ensure proper staffing, especially during peak times. Your frustration is valid, and this situation reflects poorly on the establishment's management and planning. In the future, it might be worth considering alternative dining options on busy nights or calling ahead to check staffing levels if you decide to give this place another chance.
   

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8. J

   Jenika

   Philadelphia

   15 reviews

   5.0

   15 reviews

   Dined on 29 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and music. Perfect for date night, birthdays, or just hanging out with friends.
   

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   Bird PepperResponded on 29 January 2025

   We're thrilled to hear you had such a positive experience at our establishment! It's wonderful that you enjoyed both the food and music, which are two key elements we pride ourselves on. We strive to create an atmosphere that's versatile enough to suit various occasions, so it's gratifying to know you found it perfect for date nights, birthday celebrations, and casual get-togethers with friends. Your feedback affirms our goal of providing a welcoming space where great food, lively music, and good company come together seamlessly. We appreciate your kind words and look forward to welcoming you back for many more enjoyable evenings, whether you're celebrating a special occasion or simply looking for a great spot to unwind with friends.
   

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9. A

   Atarah

   New York City

   1 review

   5.0

   1 review

   Dined on 28 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I had an amazing time there . The staff was amazing , was greeted as soon as I walked in. Food was amazing I had the jerk grill salmon with coconut rice and seasoned mixed vegetables …. Will visit again
   

   Bird PepperResponded on 29 January 2025

   We're absolutely delighted to hear about your amazing experience at our establishment! It's wonderful to know that our staff made such a positive impression, greeting you warmly as soon as you arrived. We take great pride in our customer service, so it's gratifying to hear it was noticed and appreciated. We're equally thrilled that you enjoyed your meal – the jerk grilled salmon with coconut rice and seasoned mixed vegetables is indeed one of our popular dishes. Your description makes our culinary team beam with pride! We're honored that you found your visit so enjoyable that you're planning to return. We can't wait to welcome you back and provide you with another exceptional dining experience. Thank you for taking your feedback, and we look forward to serving you again soon!
   

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10. P

    Pia

    New York City

    1 review

    5.0

    1 review

    Dined on 22 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Everyone was sooo nice. Food was good music was just right especially if u like ole school. I’m definitely going back.
    

    Bird PepperResponded on 29 January 2025

    We're thrilled to hear about your fantastic experience at our establishment! It's wonderful to know that our staff's friendliness made such a positive impression on you. We take great pride in creating a welcoming atmosphere for all our guests. We're equally delighted that you enjoyed the food and appreciated our music selection. Our old school playlist is indeed a favorite among many of our patrons, and we're glad it hit the right note for you. Your enthusiasm about returning is the best compliment we could receive. We can't wait to welcome you back and provide you with another enjoyable visit. Thank you for your kind words, and we look forward to seeing you again soon!
    

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