Bertucci's - Mansfield Crossing

Review summary

1. N

   Nancy VIP

   Greater Boston24 reviews

   4.0

   Dined on 9 November 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 2

   Our server was excellent though restaurant was under staffed Food was excellent and plentiful
   

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2. L

   Laura VIP

   Greater Boston9 reviews

   4.0

   Dined on 20 September 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   The team at this location did a good job given the volume of business they were contending with relative to the many diners at the restaurant prior to the Meghan Trainor concert. Luke, the General Manager ended up waiting on our table. He has a passion for guiding his team while providing great customer service! Thank you Luke for taking good care of us while at your location! We will be back.
   

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3. B

   Brendon VIP

   Greater Boston34 reviews

   5.0

   Dined on 30 August 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious pizza and great service, as always! My favorite pizza spot.
   

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4. GG

   GardenGirl VIP

   Greater Boston32 reviews

   5.0

   Dined on 2 August 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very nice people here who work hard. Everything fresh and excellent.
   

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5. JN

   JNS3 VIP

   Greater Boston2 reviews

   5.0

   Dined on 3 March 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Outstanding and friendly staff at this location. The food was excellent. Great night out with the family. Our hostess and the waitress were very accommodating to our young daughter and her multiple requests for dough to play with. Will be back for another family night out.
   

   Bertucci's - Mansfield CrossingResponded on 8 March 2024

   We're thrilled to hear about your outstanding experience! It's wonderful to know that our staff, including the hostess and waitress, provided excellent and friendly service. Thank you for choosing Bertucci's, and we look forward to welcoming you and your family back for another delightful dining experience soon!
   

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6. CC

   CapeCodGurl

   Greater Boston16 reviews

   1.0

   Dined on 17 February 2024

   1. Overall 1
   2. Food 3
   3. Service 2
   4. Ambience 2

   We arrived on time to find NO hostess to seat us for our reservation. Due to my husbands leg injury we sat at the empty bar instead of standing longer waiting with no hostess to greet or seat us. It was cold in the restaurant, like you needed a jacket to dine while eating. The dining room side was loud and noisy. Many other guests entered after us, and we watched no one greet or seat them as well, promptly. The service was lacking as if there was not enough servers and NO HOSTESS on a weekend too! Most of our dining experience was at a bar instead of a table with no employee working behind the bar 80% of the visit. We will not be back. Turn the heat up and hire a hostess! Pizza was brought out hot, yet partly burnt. Wouldn’t recommend this establishment to dine in. Thumbs Down 👎
   

   Bertucci's - Mansfield CrossingResponded on 8 March 2024

   We sincerely apologize for the shortcomings in your recent visit. It's disheartening to hear about the lack of a hostess and the cold atmosphere, making your experience less than ideal. We understand the importance of prompt and attentive service, and we regret that this was not reflected during your visit. Please contact us at bertuccis.c om/contact-us with the Bertucci's location, your name, phone number and the details of your experience. Upon receipt of your contact information, a member of our team will reach out to you directly.
   

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7. M

   Mike

   Greater Boston2 reviews

   2.0

   Dined on 9 February 2024

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 3

   I had not been to a Bertucci's in quite awhile. While typically I had always tried there pizza, I had in the past tried the lasagna and I am pretty sure it was previously warmed in the brick oven for the finish. This lasagna i ordered was cold on the inside, the sauce tasted like something close to a can of Chef Boyardee. I was very disappointed with the quality especially for over $20. I had ordered a salad, and the waitress had on the bill but I never received it. The hostess who sat us though was very cheery and helpful. I would probably never return to any Bertucci's after this experience. My wife got the Shrimp Alfredo and it was so bland and had barely any cream sauce to it. So sad to see the quality go down since my last visit.
   

   Bertucci's - Mansfield CrossingResponded on 8 March 2024

   We apologize for the disappointment you experienced during your recent visit to Bertucci's. We're sorry to hear that the lasagna did not meet your expectations in terms of temperature and taste, and we appreciate you bringing this to our attention. Your feedback is valuable, and we'll address these concerns with our team to ensure improvements in the quality of our dishes. Please contact us at bertuccis.c om/contact-us with the Bertucci's location, your name, phone number and the details of your experience. Upon receipt of your contact information, a member of our team will reach out to you directly.
   

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8. OT

   OpenTable Diner

   Greater Boston8 reviews

   5.0

   Dined on 9 February 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Nice evening out and everyone seemed to be enjoying themselves
   

   Bertucci's - Mansfield CrossingResponded on 11 February 2024

   Thank you for dining out with us! We appreciate you sharing your experience and look forward to serving you again.
   

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9. T

   Thomas VIP

   Greater Boston65 reviews

   4.0

   Dined on 7 February 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   We went there in order to keep our AA miles “alive” and had a pleasant dining experience. I had just the basics - garden salad and spaghetti- and both were very good. My wife tried the Shrimp Rossini with spaghetti, which she found not very flavorful, but asked for some red Pomodoro sauce, which she said improved the dish immensely. She was disappointed that the only pastas available were spaghetti or rigatoni as she would have much preferred Angel hair or linguini. The service throughout the meal was excellent.
   

   Bertucci's - Mansfield CrossingResponded on 9 February 2024

   Hi, Thomas! We're delighted to hear that you had a pleasant dining experience. Your feedback on the Shrimp Rossini is appreciated, and we're glad that the addition of sauce enhanced your dish. We'll take note of your preference for pasta options and explore ways to expand our offerings. It's great to know that our service met your expectations. We look forward to the opportunity to welcome you back for another enjoyable visit!
   

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10. X

    dogsX2

    Greater Boston89 reviews

    3.0

    Dined on 23 January 2024

    1. Overall 3
    2. Food 3
    3. Service 4
    4. Ambience 2

    constantly sending out burned food. covering it with sauce is really NOT covering it up. waiting at bar for server is often times a long wait. bartender is waiting on table in dining room and is always at the station farthest away from the bar!
    

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