Bertucci's - Braintree

Review summary

1. N

   Nika

   Greater Boston1 review

   1.0

   Dined on 14 February 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   I took my family here for Valentine's Day and I was quickly reminded why I hate dining in at this location. The management is poor. We were seated promptly but was left at the table with no water or bread for 25mins. Waitstaff passed our table and didn't bother to ask if we were ok. One manager was expediting food and another was on the floor. I made eye contact but no help. A trio sat next to us and was served bread immediately. Two waitresses check on them. No one checked on us. Then that waitress told us she was not our server. I asked the hostess for bread but she was super busy. Eventually a waitress with burgundy hair and pink bows came. No apologies, no eye contact, didn't offer us water or bread while we waited or introduced herself. She took our order and left. I had to stop her to ask for bread and to take the menus away. A different waitress brought our soft drinks but our beer and wine was in limbo. The manager who was in the kitchen who had a silk scarf on his head came to check on our table and tried to expedite our drinks and asked to take our order (again). He was very nice and apologetic. The waitress who brought out soft drinks jumped in to help get our bar order and started to check on us. The waitress with the pink bows in her hair finally brought our food. By the time we got it, we weren't very hungry. We just wanted to leave. The floor manager stopped by and asked if we were all set. It was too little too late. The food didn't taste great...bland. and it wasnt well presented. We never saw the waitress with the pink bows again. Last time I saw her, she was standing by the kitchen counter playing in her hair. The nice waitress who brought our drinks , handed us the bill and checked on us a final time. It was a busy night and it just seemed as if they've never been that busy before. However, when it isn't as busy, the service has been poor. I equate it to the management. The staff is only as good as their leadership. I won't dine there again.
   

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2. M

   Marilyn

   Greater Boston32 reviews

   5.0

   Dined on 12 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The server, Alexis M. was so pleasant and courteous! The portions were filling and tasty. We brought half each home and enjoyed them the next day. Being able to use a coupon discount was definitely another perk.
   

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3. K

   Kathy

   Greater Boston1 review

   4.0

   Dined on 30 December 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   The staff dealt with another patron’s medical emergency during our visit with sensitivity. Our server Nick was amazing.
   

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4. M

   Marcy VIP

   Greater Boston4 reviews

   4.0

   Dined on 10 November 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 3

   always great pizza, good value, good options for everyone
   

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5. C

   CHRIS VIP

   Greater Boston13 reviews

   2.0

   Dined on 9 November 2024

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 1

   Kitchen slow, pizza came out late and still undercooked was all doughy with flour all over the bottom. Floor was noticeably dirty with food on it. Prices were outrageous for a pepperoni pizza that was like a throw in kid's meal pizza.
   

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6. OT

   OpenTable Diner

   Greater Boston9 reviews

   5.0

   Dined on 27 May 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Our server was very good and professional. Always attentive to our needs.
   

   Bertucci's - BraintreeResponded on 31 May 2024

   Thank you for sharing such complimentary feedback about our team. We look forward to serving you again soon!
   

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7. OT

   OpenTable Diner

   Greater Boston3 reviews

   3.0

   Dined on 19 April 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Three adults and two children. I was halfway done with my meal before my childrens spaghetti and meatballs came to the table. The restaurant was quiet with many staff members on a Friday at 5pm. The adults were feeding the kids from their plates and by the time the kids meals arrived, my kids were full. The stuff (pizza makers and hosts were awesome with my kids).
   

   Bertucci's - BraintreeResponded on 26 April 2024

   Thank you for choosing to dine with us. We appreciate you for taking the time to share your review!
   

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8. MW

   MarilynW

   Greater Boston32 reviews

   4.0

   Dined on 25 March 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   The food was delicious; however, I’d like you to suggest menu options for vegan eaters. I had eggplant parmigiana, which was tasty, but I’d prefer to have vegan cheese offered. I also would love a vegan mushroom risotto as an option. The service was excellent. I appreciated the electronic coupon discount.
   

   Bertucci's - BraintreeResponded on 28 March 2024

   We're delighted to hear that you enjoyed the delicious food and excellent service during your visit! Thank you for your valuable feedback regarding vegan options. We understand the importance of catering to various dietary preferences and will certainly take your suggestions into consideration for expanding our menu offerings. We're glad you appreciated the electronic discount and look forward to serving you again soon!
   

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9. SR

   SueR

   Georgia1 review

   5.0

   Dined on 14 February 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Salads were so fresh and the chicken piccata was great. The mini cannolis were excellent. All the staff members were so friendly
   

   Bertucci's - BraintreeResponded on 28 March 2024

   We are happy to hear how much you enjoy dining with us at Bertucci's! We look forward to welcoming you back again soon!
   

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10. VR

    VitoR

    Greater Boston4 reviews

    2.0

    Dined on 25 December 2023

    1. Overall 2
    2. Food 2
    3. Service 1
    4. Ambience 2

    If you can't handle 4-5 tables on Christmas then you shouldn't be open on Christmas. It was not bust but the server was scatter3ed and spread thin. Forgotten food, cold food, a half hour for water. Food staggered out incorrectly. It was a mess.
    

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