Benihana - Temecula, CA

Review summary

1. R

   Raymond

   Los Angeles

   2 reviews

   1.0

   2 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 2

   Our reservations were make for 6:30 and didn’t get seated till after 7:00. Once we were seated the cook didn’t start cooking our food till 8:00. The food did not taste as good as prior visit to Benihana. Service was below average. Not a good overall experience.
   

   Benihana - Temecula, CAResponded today

   Thanks for visiting us, Raymond! We're truly sorry to hear about your recent experience at Benihana - Temecula. It's disappointing to hear that your visit didn't meet your expectations, especially since you had a reservation. We understand how frustrating it can be to wait, especially when you're looking forward to a good meal. We also apologize if our food didn't meet your expectations. Your feedback is valuable to us, and we will certainly use it to improve our service and food quality. We hope you'll give us another chance to provide a better experience. Best regards, Benihana - Temecula, CA Management Team
   

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2. J

   Jesse

   San Diego

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always very nice experience at benihana! Look forward to going again.
   

   • 

   Benihana - Temecula, CAResponded 4 days ago

   Thanks for the review, Jesse! We're thrilled to hear that you had a nice experience at Benihana - Temecula. It's fantastic to know that you enjoyed our food and service. We strive to provide our guests with a memorable experience, and your kind words are a testament to our efforts. We look forward to welcoming you back soon!
   

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3. G

   Gloria

   Los Angeles

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Waitress and Kevin were amazing!!! Excellent service
   

   Benihana - Temecula, CAResponded 6 days ago

   Hey, Gloria! Thank you so much for your glowing review! We're thrilled to hear that our service team made your experience at Benihana - Temecula amazing. We always strive to provide excellent service, and we're glad to hear that we hit the mark during your visit. We appreciate your kind words and look forward to serving you again soon! - The Management Team
   

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4. Vicky

   Los Angeles

   1 review

   5.0

   1 review

   Dined on 7 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Kelly was an exceptional chef! Food was amazing! Great experience overall!!
   

   Benihana - Temecula, CAResponded 7 days ago

   Dear Vicky! Thanks for the feedback! We're thrilled to hear that you had an exceptional experience with us. It's great to know that our team was able to provide you with the best possible food and service. We strive to provide our guests with a memorable dining experience and your kind words are a testament to that. We hope to see you again soon at Benihana - Temecula!
   

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5. T

   Tracie

   San Diego

   1 review

   4.0

   1 review

   Dined on 1 December 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Food was good, but don’t bother with a reservation. Over 30 minute wait even with a reservation time.
   

   Benihana - Temecula, CAResponded on 2 December 2024

   Dear Tracie, thank you for taking the time to share your experience with us. We're very sorry you experienced a long wait and we appreciate your patience. We understand how valuable your time is. We would appreciate another chance to earn your trust, please provide your contact information so we can follow up regarding this experience by visiting our "Contact Us" page on our website.
   

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6. OT

   OpenTable Diner

   Los Angeles

   1 review

   1.0

   1 review

   Dined on 1 December 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Waited a hour for chef to start cooking then was promised a discount but hav to argue about it while other food was added to my bill we never order waiter was pushy and didn’t let us talk to manager
   

   Benihana - Temecula, CAResponded on 2 December 2024

   Dear Guest! On behalf of Benihana, we would like to offer our sincere apologies for the long wait time you endured during your last visit. We understand that your time is valuable and we are deeply sorry for the inconvenience this has caused you. Please feel free to contact us with further details regarding this experience by visiting our "Contact Us" page on our website.
   

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7. C

   Cel15

   San Diego

   3 reviews

   3.0

   3 reviews

   Dined on 30 November 2024

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 4

   There was a long delay for chef to begin, about and hour and 15 minutes and small shrimp portion.
   

   Benihana - Temecula, CAResponded on 2 December 2024

   Dear guest, thank you for taking the time to share your experience with us. We're very sorry you experienced a long wait and we appreciate your patience. We understand how valuable your time is. We would appreciate another chance to earn your trust, please provide your contact information so we can follow up regarding this experience by visiting our "Contact Us" page on our website.
   

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8. L

   Lisa

   San Diego

   1 review

   5.0

   1 review

   Dined on 30 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Ian was a fabulous chef! He was fun and personable and we had a blast with our family on my daughter birthday! Great food! 5 stars for sure for the chef!
   

   Benihana - Temecula, CAResponded on 2 December 2024

   Hello, Lisa! Thank you so much for your wonderful review! We're thrilled to hear that you and your family had a great time celebrating your daughter's birthday with us at Benihana - Temecula. It's fantastic to know that you enjoyed our food and found our service to be fun and personable. We strive to make every occasion special for our guests and your kind words are a testament to our efforts. We appreciate your high ratings and look forward to welcoming you and your family back for more memorable experiences! Warm Regards, The Management Team
   

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9. Y

   Yan

   Los Angeles

   1 review

   1.0

   1 review

   Dined on 29 November 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Waited for 45 minutes without a table even though arriving 5 minutes early
   

   Benihana - Temecula, CAResponded on 2 December 2024

   Dear Yan, thank you for taking the time to review us. We are really sorry that your experience didn’t meet your expectation and would love another opportunity to provide you with a better experience. You can reach out to us by visiting the “Contact Us” page on our website. Thank you and we look forward to hearing from you.
   

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10. A

    Arnold

    San Diego

    2 reviews

    5.0

    2 reviews

    Dined on 29 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Food and Customer Service was exceptional. Our server was very courteous and friendly, our chef “Able” deserves a 5-Star rating for his skills and great taste of food.
    

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