Benihana - Temecula, CA

Review summary

1. K

   Kathleen

   San Diego

   5 reviews

   1.0

   5 reviews

   Dined today

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I’ve been going to Benihana’s for the last 20 years on Christmas Eve in San Diego. This year we decided to try the location in Temecula because it is so close to our house. This was the worst experience my family has ever had at a Benihana location. The service was horrible, the food was over cooked and seasoned far too much. This terrible experience took over 3 hours from check in to receiving the check. I couldn’t be more disappointed with what was provided us at this location. Will definitely never go back.
   

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2. D

   Debbie

   San Diego

   1 review

   4.0

   1 review

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 2

   We arrived early for our 2pm reservation. As expected, we had to wait a few minutes for our table. Not a problem. We waited at our table for approximately 15 minutes when another family sat at our table. We then waited another 15-20 minutes before we were able to flag someone down. The manager came to our table, profusely apologizing for our wait and really had no explanation. She offered us water and a few appetizers for our inconvenience. After that, service was good and the chef was funny and totally changed the atmosphere. Turned out to be a good time!!
   

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3. G

   Greg

   San Diego

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food. The service was superb. I enjoyed sitting around the grill with the chef cooking for a couple and their two young children and another couple and me. I quickly made friends with them.
   

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4. R

   Robin

   VIP

   San Diego

   9 reviews

   5.0

   9 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Second time at this location. First time just wife and I, This time with whole family. Another consistent, solid experience. From the moment we walked in the hostess to the Bartender to our server. Extremely friendly, professional and apparent that people really care. Excellent value also dollar for dollar. Staffing ratios are excellent especially in this day when most places are short handed or have reduced staff. We will be back.
   

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5. F

   Frances

   San Diego

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great time! Chef Omar was so funny and made the experience great! Food was amazing as usual. Will definitely be come back to this location.
   

   Benihana - Temecula, CAResponded 3 days ago

   Thanks for the feedback, Frances! We're thrilled to hear that you had a great time at Benihana - Temecula. It's wonderful to know that our team's sense of humor added to your experience and that you enjoyed our food as usual. We appreciate your support and look forward to welcoming you back soon!
   

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6. L

   Lea

   Los Angeles

   12 reviews

   5.0

   12 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service ! Super friendly and always on time ! No looking for a waiter - great lunch special 4 course meal in lounge for $39! It was awesome! Not too crowded but we arrived just before noon rush for lunch. We will definitely be back.
   

   Benihana - Temecula, CAResponded 3 days ago

   Thanks for the review, Lea! We're thrilled to hear that you enjoyed your lunch at Benihana - Temecula. Our team strives to provide excellent service and it sounds like you had a great experience. We're glad you enjoyed our lunch special and found it to be awesome. We look forward to welcoming you back soon for another wonderful dining experience.
   

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7. D

   Dan

   Los Angeles

   1 review

   3.0

   1 review

   Dined 7 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 4

   Overall the experience is good but what stopped it from being great is the waiting to be seated and then to be served. Had reservations at 6:30: got seated at 7:10. Didn’t had food on my plate until 7:55. 90 minutes total was wasted waiting
   

   Benihana - Temecula, CAResponded 5 days ago

   Hey Dan, Thank you for taking the time to share your feedback. We're glad to hear that you enjoyed the food at Benihana - Temecula. However, we're sorry to hear that the waiting time affected your overall experience. We understand how frustrating this can be and we're truly sorry for the inconvenience. We strive to provide efficient service and your feedback helps us improve. We hope to have the opportunity to serve you again soon. Best regards, The Management Team
   

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8. m

   mary Gail

   Los Angeles

   21 reviews

   5.0

   21 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I had fun. How I wish they add in their menu rib eye
   

   Benihana - Temecula, CAResponded 3 days ago

   Thanks for visiting us, Mary Gail! We're thrilled to hear that you had fun at Benihana - Temecula. It's wonderful to know that our ribeye addition will make your dining experience complete. We strive to provide excellent food, service, and value, and your feedback lets us know we're on the right track. We look forward to serving you again soon!
   

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9. S

   Sue

   San Diego

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What a wonderful dining experience. The restaurant is clean and beautifully decorated. Abel, our chef cooked a delicious meal. He had us laughing as well.
   

   Benihana - Temecula, CAResponded 6 days ago

   Dear Sue! Thanks for the feedback! We're thrilled to hear that you had a wonderful dining experience at Benihana - Temecula. It's fantastic to know that you found our restaurant clean, beautifully decorated, and our chef's food delicious. We're glad you had fun, and we look forward to your next visit!
   

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10. R

    Raymond

    Los Angeles

    2 reviews

    1.0

    2 reviews

    Dined on 15 December 2024

    1. Overall 1
    2. Food 2
    3. Service 2
    4. Ambience 2

    Our reservations were make for 6:30 and didn’t get seated till after 7:00. Once we were seated the cook didn’t start cooking our food till 8:00. The food did not taste as good as prior visit to Benihana. Service was below average. Not a good overall experience.
    

    Benihana - Temecula, CAResponded on 16 December 2024

    Thanks for visiting us, Raymond! We're truly sorry to hear about your recent experience at Benihana - Temecula. It's disappointing to hear that your visit didn't meet your expectations, especially since you had a reservation. We understand how frustrating it can be to wait, especially when you're looking forward to a good meal. We also apologize if our food didn't meet your expectations. Your feedback is valuable to us, and we will certainly use it to improve our service and food quality. We hope you'll give us another chance to provide a better experience. Best regards, Benihana - Temecula, CA Management Team
    

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