Benihana - Downey, CA

Review summary

1. W

   Wendy

   Orange County

   1 review

   3.0

   1 review

   Dined 6 days ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 3

   On a Saturday night at 5:00 pm they were out of many of their beers , ice tea machine was "broken", food had no flavor. Chef was not energetic but spoke broken English and we could not understand him. Scallops weren't cooked all the way. We all returned home and needed a snack because we were still hungry even after getting 5 course meal. The restaurant is very small and extremely loud. We could not hear anyone else from our table talk unless they were sitting next to you
   

   Benihana - Downey, CAResponded 5 days ago

   Dear Wendy! Thanks for the feedback. We're sorry to hear that your experience at Benihana - Downey didn't meet your expectations. We apologize for the issues with our beer selection and the scallops not being cooked to your preference. We also regret that you found our service challenging. Your comments are valuable and will be used to improve our service. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to provide a better dining experience.
   

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2. T

   Taylor

   Los Angeles

   4 reviews

   5.0

   4 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Chef Quail was fantastic!!!! I will definitely be back again REALLY soon
   

   Benihana - Downey, CAResponded 4 days ago

   Dear Taylor! Thanks for visiting us at Benihana - Downey! We're thrilled to hear that you had a fantastic experience with our chef. We strive to provide the best service and food, so your kind words mean a lot to us. We're looking forward to your next visit. See you soon!
   

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3. K

   KARINA

   Los Angeles

   2 reviews

   4.0

   2 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Waited 3 months to get the banana tempura and they didn't have it.
   

   Benihana - Downey, CAResponded 6 days ago

   Thanks for the feedback, Karina! We're truly sorry to hear about the inconvenience you experienced with the banana tempura. We understand that waiting for a dish can be frustrating, especially when we're short on our usual items. Please know that we take your comments to heart and we will look into this matter to ensure it doesn't happen again. We appreciate your patience and hope you'll give us another chance to provide you with the exceptional service that Benihana - Downey is known for.
   

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4. N

   NICOLE

   Los Angeles

   10 reviews

   vip
   5.0

   10 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Rickey is the best chef at this place. He is the only one I would let cook for me. The server came back timely and check on the table. It’s was not busy for a Friday. A plus for me.
   

   Benihana - Downey, CAResponded 6 days ago

   Hello, Nicole! Thank you for your wonderful review and for rating us so highly. We're thrilled to hear that you had a great experience with us and that our team's dedication to excellence is appreciated. We're also glad to hear that you appreciated our timely and attentive service. We strive to make every dining experience memorable and we're glad to know we succeeded. We hope to see you again soon at Benihana - Downey. Best regards, The Management Team
   

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5. S

   Sade

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was amazing Shout out to the chef who cooked my food It was fire
   

   Benihana - Downey, CAResponded 6 days ago

   Hi Sade! We're absolutely thrilled to hear that you had an amazing experience at Benihana - Downey! It's fantastic to know that our chef was able to create the fire-cooked food you enjoyed. Your kind words are greatly appreciated and we're thrilled that we could make your visit memorable. We look forward to serving you again soon.
   

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6. L

   Liz

   Los Angeles

   33 reviews

   vip
   5.0

   33 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My grandkids love Benihana and while we go often, we have not always had the best experience. Fortunately, this time was great! Our server Joseph was fantastic and our cook Chico was great as week. Service was on point and food was as well. Most definitely will be back with the hopes of getting this dynamic duo once again!
   

   Benihana - Downey, CAResponded 6 days ago

   Dear Liz! Thank you for your fantastic review! We're thrilled to hear that you and your grandkids had a great time at Benihana - Downey. It's wonderful to know that our service and food met your expectations. We're always aiming for a perfect dining experience, so your feedback is much appreciated. We look forward to welcoming you back soon for another memorable experience! Best regards, The Management Team
   

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7. w

   woo

   Los Angeles

   24 reviews

   vip
   5.0

   24 reviews

   Dined on 14 November 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Although I’m a regular and don’t really like trying new chefs today i had a wonderful experience with chef CINCO. Very nice and well mannered chef. He cooked the food very well and also kept us entertained. Only issue i have comes from another party at the next table giving the chef a hard time and making the other guest uncomfortable. He cooked the food very well didn’t second guess anything i asked for and engaged in small talk. If i could give him 10 stars i would he was that great and I’ll enjoy his food anytime of the day. Go chef CINCO!!!!!
   

   Benihana - Downey, CAResponded 6 days ago

   Hey, Woo! We're thrilled to hear that you had a wonderful experience with chef Cinco at Benihana - Downey. It's great to know that he was able to impress you with his culinary skills and engage you in a pleasant conversation. We sincerely apologize for the other party, and we appreciate your understanding and patience. We're glad that you enjoyed your time with us and look forward to welcoming you back for another great dining experience. Cheers, The Management Team
   

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8. T

   Tina

   San Diego

   1 review

   vip
   5.0

   1 review

   Dined on 13 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Darren the chef was very friendly and made the experience worth the price. Joseph was also a great server.
   

   Benihana - Downey, CAResponded on 14 November 2024

   Hey, Tina! Thank you for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a great experience at Benihana - Downey. It's always our goal to provide our guests with a memorable dining experience and we're glad we hit the mark for you. We appreciate your kind words about our friendly and knowledgeable chefs and we're delighted that you enjoyed our food and service. We look forward to serving you again soon!
   

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9. M

   Marina

   Los Angeles

   2 reviews

   4.0

   2 reviews

   Dined on 12 November 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Here we are again. This time was better. We celebrated 4 birthdays and the food was great other than the soup not being hot enough. It was room temp. Salad was amazing and had plenty of dressing, yum. Chef was great and the show was good. Overall, it went well this time around. Sat within 10 mins of our reservation and host took our order right away. We were charged a 20% service fee because we were a party of 8. I think this is ridiculous. Ended up paying 60 bucks more on top of having to still tip. Not happy about that. Sad that it also made me want to tip less. Hopefully the service fee goes to cook and waitress? Not sure. Overall, we left Satisfied.
   

   Benihana - Downey, CAResponded on 14 November 2024

   Hi, Marina! Thank you for celebrating your friends' birthdays with us at Benihana - Downey. We're glad to hear that you enjoyed the food and our chef's show. We're sorry that the soup wasn't hot enough and that it was at room temperature. We'll certainly take your feedback into account and strive to improve our serving temperature. We're also sorry to hear about the service fee. We understand your concerns and will work on improving our service. We hope to serve you again soon. Best, The Management Team
   

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10. M

    Manuel

    Orange County

    1 review

    vip
    2.0

    1 review

    Dined on 11 November 2024

    1. Overall 2
    2. Food 3
    3. Service 2
    4. Ambience 2

    Do not expect to be seated at the time of your reservation. I made a reservation hours before, at 5:15 p.m., to celebrate my mother's birthday. As I arrived, I checked in, and they said to wait for a couple of minutes. I asked the host if the table was ready and finally explained that there is a line of people still waiting to be seated who had reservations before me. I did not get seated until 5:50 pm. Disappointed with that as we were sitting outside for a long time.
    

    Benihana - Downey, CAResponded on 14 November 2024

    Hi, Manuel! We're sorry to hear about your experience at Benihana - Downey. We understand how special occasions like birthdays are and we apologize for the delay you experienced. It's disappointing to know that our reservation system wasn't up to par and we assure you that we take your feedback seriously. We're glad to hear you enjoyed the food, but we understand that the service was not up to par. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to make it up to you. Best Regards, The Management Team
    

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