Benihana - Chicago, IL

Review summary

1. J

   Jeffrey

   Los Angeles

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Me and my girl loved this place. Hibachi steak was absolutely delicious.
   

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2. D

   Diana

   Chicago

   2 reviews

   1.0

   2 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Adding in my review from yelp after last nights disaster: My husband came for a date night tonight and decided to sit in the bar/lounge area. We had a reservation and were sat down promptly but that was the only fast thing about the night. We each ordered the $39 taste of Benihana and I guess the cheap price is what costed us to be here for almost 2 hours. It took 40 minutes to receive our starter soup and drinks. Another 20 minutes to receive our appetizer and remind the wait staff that we hadn't received our salad. Upon receiving our entree, the food was cold and had to call the waiter and let them know the situation. The food was reheated and even then it wasn't hot. At this point I was already hangry from waiting too long that I decided to eat the food. Food was a 4/10. Not sure when I'll decide to come back to this location after our experience tonight. To top it off, we weren’t the only ones experiencing the situation, everyone in the area around us which was about 6 tables were experiencing the same situation.
   

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3. M

   Marci

   Chicago

   11 reviews

   3.0

   11 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   Every time we go here it’s an extremely long wait. We had reservations for 9 we didn’t get seated until 9:15 and they didn’t start cooking until 10.
   

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4. M

   Marjorie

   Chicago

   8 reviews

   1.0

   8 reviews

   Dined on 17 November 2024

   1. Overall 1
   2. Food 4
   3. Service 2
   4. Ambience 2

   The wait was ridiculously long and no one seemed to care.
   

   Benihana - Chicago, ILResponded 2 days ago

   Dear Marjorie! We're truly sorry to hear about your experience at Benihana - Chicago. We understand how frustrating it can be to wait for a table, especially when you're looking forward to a meal. We always strive to provide excellent service and it's clear we missed the mark during your visit. We appreciate your feedback and will certainly address this with our team. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to make your dining experience better. Best, The Management Team
   

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5. W

   William

   Chicago

   3 reviews

   vip
   1.0

   3 reviews

   Dined on 11 November 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Dirty. Bad service. OK food. Would never cone back.
   

   Benihana - Chicago, ILResponded on 14 November 2024

   Thanks for the feedback, William! We're truly sorry to hear that your experience at Benihana - Chicago did not meet your expectations. It's disappointing to know that you found our service and food to be below par. We always strive to provide top-notch service and delicious meals to our guests, and it's clear we missed the mark during your visit. Your feedback is invaluable to us, and we assure you that we will address these issues. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll reconsider and give us another chance to show you the quality we're known for. Best regards, The Management Team
   

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6. S

   Sahara

   New Orleans

   11 reviews

   3.0

   11 reviews

   Dined on 10 November 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   The food was pretty bland. Our server would disappear for 20 min at a time seemed like. The cook was nice and kept us engaged. We waited for to go cups so long we just left.
   

   Benihana - Chicago, ILResponded on 11 November 2024

   Thanks for visiting us, Sahara! We're sorry to hear that your experience at Benihana - Chicago didn't meet your expectations. We strive to provide our guests with flavorful food and attentive service, and we regret that we fell short this time. We're glad to hear that you found our staff to be pleasant and engaging. We appreciate your feedback and will use it to improve our service. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to impress you in the future. The Management Team at Benihana - Chicago
   

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7. s

   steve

   Chicago

   4 reviews

   vip
   5.0

   4 reviews

   Dined on 9 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Awesome experience this time. Our chef, Ardis, was the real deal. Hilarious, fun, and without a doubt the most delicious Benihana experience we’ve had in the past few years. Wonderful service all around.
   

   Benihana - Chicago, ILResponded on 11 November 2024

   Hey Steve! Thanks for the review! We're thrilled to hear that you had an awesome experience at Benihana - Chicago. It's wonderful to know that our chef, Ardis, made your visit memorable with his unique sense of humor and the best-ever Benihana experience. We're also glad that you found our service excellent. We strive to provide the best value to our customers and your feedback validates that. We look forward to serving you again soon.
   

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8. J

   Jeff

   Chicago

   6 reviews

   4.0

   6 reviews

   Dined on 9 November 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Food was great, staff was very good, would definitely eat there again.
   

   Benihana - Chicago, ILResponded on 11 November 2024

   Hey Jeff! Thanks for the feedback! We're thrilled to hear that you enjoyed our food and found our staff to be good. We strive to provide excellent service at Benihana - Chicago. We're glad you'd consider eating with us again. We appreciate your ratings and look forward to serving you again soon.
   

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9. K

   Kat

   Chicago

   87 reviews

   vip
   5.0

   87 reviews

   Dined on 4 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It is always a nice time at Benihana's. I was celebrating my birthday and it was nice they did some special things. Sergio our cook was fantastic and fun.
   

   Benihana - Chicago, ILResponded on 6 November 2024

   Hi Kat! Thank you for choosing Benihana - Chicago to celebrate your special day! We're thrilled to hear that you enjoyed your experience with us, especially the birthday treat. It's wonderful to know that our team made your celebration even more enjoyable. We're also glad you found our service to be top-notch. We appreciate your feedback and look forward to welcoming you back for another memorable experience. Best, The Management Team
   

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10. E

    Ellen

    Chicago

    41 reviews

    vip
    5.0

    41 reviews

    Dined on 2 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Valentina, the waitress, was terrific. A great addition to the staff.
    

    Benihana - Chicago, ILResponded on 4 November 2024

    Hey Ellen! Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with our staff at Benihana - Chicago. It's always our goal to provide a fantastic service and we're glad we hit the mark for you. We look forward to welcoming you back soon. Best, The Management Team
    

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