Benihana - Chicago, IL

Review summary

1. J

   Jenn

   Chicago

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and fun atmosphere! Our chef was very accommodating to special allergy needs and had a good attitude!
   

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2. S

   Sarah

   New York City

   3 reviews

   2.0

   3 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   They only had one booster available for our family so our children couldn’t see. Our grill wasn’t turned on so they were really delayed and the chefs fixing it were really disgruntled. Our chef was clearly new and didn’t do any of the fun things that the chefs at other tables were doing. It’s a pretty big bummer when the table next to you is getting lots of tricks and you aren’t getting any and you’re still paying an arm and a leg for chicken.
   

   Benihana - Chicago, ILResponded 1 day ago

   Thanks for the review, Sarah! We're really sorry to hear about your experience at Benihana - Chicago. We understand your frustration about the lack of a booster and the delay in service. We also apologize for the lack of fun tricks that you were not getting from your table. We're always looking to improve and your feedback is invaluable in that process. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to impress you and your family in the future.
   

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3. J

   Jeffrey

   Los Angeles

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Me and my girl loved this place. Hibachi steak was absolutely delicious.
   

   Benihana - Chicago, ILResponded 2 days ago

   Hello, Jeffrey! Thank you so much for your fantastic review! We're thrilled to hear that you and your girlfriend had a great time at Benihana - Chicago. It's wonderful to know that our hibachi steak hit the spot and that you enjoyed our service. We strive to provide an exceptional dining experience for all our guests, and your kind words are a testament to our efforts. We look forward to welcoming you back soon! Best, The Management Team
   

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4. D

   Diana

   Chicago

   2 reviews

   1.0

   2 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Adding in my review from yelp after last nights disaster: My husband came for a date night tonight and decided to sit in the bar/lounge area. We had a reservation and were sat down promptly but that was the only fast thing about the night. We each ordered the $39 taste of Benihana and I guess the cheap price is what costed us to be here for almost 2 hours. It took 40 minutes to receive our starter soup and drinks. Another 20 minutes to receive our appetizer and remind the wait staff that we hadn't received our salad. Upon receiving our entree, the food was cold and had to call the waiter and let them know the situation. The food was reheated and even then it wasn't hot. At this point I was already hangry from waiting too long that I decided to eat the food. Food was a 4/10. Not sure when I'll decide to come back to this location after our experience tonight. To top it off, we weren’t the only ones experiencing the situation, everyone in the area around us which was about 6 tables were experiencing the same situation.
   

   Benihana - Chicago, ILResponded 2 days ago

   Dear Diana! Thanks for visiting us. We're truly sorry to hear about your experience at Benihana - Chicago. It's clear that we fell short in meeting your expectations, especially given your reservation and the length of your visit. We take your feedback seriously and will address these issues with our team to ensure they don't happen again. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to provide you with the dining experience you deserve.
   

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5. M

   Marci

   Chicago

   11 reviews

   3.0

   11 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   Every time we go here it’s an extremely long wait. We had reservations for 9 we didn’t get seated until 9:15 and they didn’t start cooking until 10.
   

   Benihana - Chicago, ILResponded 2 days ago

   Thanks for the review, Marci! We're sorry to hear about your recent experience at Benihana - Chicago. It's unfortunate that you had to wait despite your reservation, and we understand your frustration about the long wait time. We always aim to provide efficient service and we apologize if we fell short this time. We appreciate your feedback and will certainly look into this matter. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to have the opportunity to serve you better in the future.
   

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6. M

   Marjorie

   Chicago

   8 reviews

   1.0

   8 reviews

   Dined on 17 November 2024

   1. Overall 1
   2. Food 4
   3. Service 2
   4. Ambience 2

   The wait was ridiculously long and no one seemed to care.
   

   Benihana - Chicago, ILResponded 4 days ago

   Dear Marjorie! We're truly sorry to hear about your experience at Benihana - Chicago. We understand how frustrating it can be to wait for a table, especially when you're looking forward to a meal. We always strive to provide excellent service and it's clear we missed the mark during your visit. We appreciate your feedback and will certainly address this with our team. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to make your dining experience better. Best, The Management Team
   

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7. W

   William

   Chicago

   3 reviews

   vip
   1.0

   3 reviews

   Dined on 11 November 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Dirty. Bad service. OK food. Would never cone back.
   

   Benihana - Chicago, ILResponded on 14 November 2024

   Thanks for the feedback, William! We're truly sorry to hear that your experience at Benihana - Chicago did not meet your expectations. It's disappointing to know that you found our service and food to be below par. We always strive to provide top-notch service and delicious meals to our guests, and it's clear we missed the mark during your visit. Your feedback is invaluable to us, and we assure you that we will address these issues. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll reconsider and give us another chance to show you the quality we're known for. Best regards, The Management Team
   

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8. S

   Sahara

   New Orleans

   11 reviews

   3.0

   11 reviews

   Dined on 10 November 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   The food was pretty bland. Our server would disappear for 20 min at a time seemed like. The cook was nice and kept us engaged. We waited for to go cups so long we just left.
   

   Benihana - Chicago, ILResponded on 11 November 2024

   Thanks for visiting us, Sahara! We're sorry to hear that your experience at Benihana - Chicago didn't meet your expectations. We strive to provide our guests with flavorful food and attentive service, and we regret that we fell short this time. We're glad to hear that you found our staff to be pleasant and engaging. We appreciate your feedback and will use it to improve our service. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to impress you in the future. The Management Team at Benihana - Chicago
   

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9. s

   steve

   Chicago

   4 reviews

   vip
   5.0

   4 reviews

   Dined on 9 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Awesome experience this time. Our chef, Ardis, was the real deal. Hilarious, fun, and without a doubt the most delicious Benihana experience we’ve had in the past few years. Wonderful service all around.
   

   Benihana - Chicago, ILResponded on 11 November 2024

   Hey Steve! Thanks for the review! We're thrilled to hear that you had an awesome experience at Benihana - Chicago. It's wonderful to know that our chef, Ardis, made your visit memorable with his unique sense of humor and the best-ever Benihana experience. We're also glad that you found our service excellent. We strive to provide the best value to our customers and your feedback validates that. We look forward to serving you again soon.
   

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10. J

    Jeff

    Chicago

    6 reviews

    4.0

    6 reviews

    Dined on 9 November 2024

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 4

    Food was great, staff was very good, would definitely eat there again.
    

    Benihana - Chicago, ILResponded on 11 November 2024

    Hey Jeff! Thanks for the feedback! We're thrilled to hear that you enjoyed our food and found our staff to be good. We strive to provide excellent service at Benihana - Chicago. We're glad you'd consider eating with us again. We appreciate your ratings and look forward to serving you again soon.
    

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