Benihana - Chicago, IL

Review summary

1. D

   David

   Miami

   4 reviews

   4.0

   4 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   I went for lunch. Great service. Food was good. Lunch portion needs improvement but I get it.
   

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2. C

   Carrie

   Chicago

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 5

   I understand it was a busy Valentines Sunday evening, but I made reservations for 6:30pm & didn't get seated until after 8pm. That was the only issue, other than that...service was good, food was good & my son enjoyed his birthday dinner.
   

   Benihana - Chicago, ILResponded today

   Thanks for visiting us, Carrie! We're glad to hear that you and your son enjoyed your birthday dinner at Benihana - Chicago, IL. It's always a pleasure to accommodate special occasions like these. We're sorry about the delay in seating you, we understand how frustrating that can be. We're glad that you still found our service good and food satisfying. We appreciate your understanding and patience. We hope to serve you again soon.
   

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3. R

   Rudy

   VIP

   Chicago

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   Had to wait 40 minutes after our reservation time to be seated and service was very slow.
   

   Benihana - Chicago, ILResponded today

   Thanks for visiting us, Rudy. We're truly sorry to hear about your recent experience at Benihana - Chicago, IL. We understand how frustrating waiting can be, especially when you've made a reservation. We apologize for the delay and the inconvenience it caused. We're taking your feedback seriously and will work on improving our service speed. We hope to have the opportunity to serve you better in the future. Best, The Management Team
   

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4. B

   Berrett

   Nashville

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   To begin with we had a reservation for 9:15, we weren’t seated until 10:30. Then after that it took a solid 20 minutes before anyone even came to our table to take our orders. I was already very annoyed and ready to go, but we decided to give them a break since it seemed busy. There was 9 people crammed at our table (which is 1 too many in regards to space and comfort). Then as the cook began making food at least 3 orders were wrong. Everyone at my table was annoyed and it took forever for us to get any food. A normal dinner date night that should have been a 1 hour experience was a horribly drawn out 3.5 hour ordeal because this restaurant doesn’t care about their reservations and their service was horrible. They had excellent customer service though, everyone was pleasant, it was just horribly run restaurant.
   

   Benihana - Chicago, ILResponded 1 day ago

   Thanks for the feedback, Berrett. We're sorry to hear about your experience at Benihana - Chicago, IL. It's disappointing to know that we fell short in meeting your expectations, especially with the long wait times and the mix-up in your orders. We strive to provide our guests with exceptional service and it's clear we missed the mark during your visit. We appreciate your patience and understanding, and we're grateful for your candid feedback. We hope to have the opportunity to make it up to you in the future.
   

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5. S

   Sri

   VIP

   Chicago

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Reso at 845, only seated at 9:30, only started eating at like 10:45…enough said
   

   Benihana - Chicago, ILResponded 1 day ago

   Hey Sri, we're really sorry to hear about your recent experience at Benihana - Chicago, IL. We understand how frustrating it can be to wait for a table and not be able to enjoy your meal. We truly apologize for the inconvenience and appreciate your patience. We're working on improving our reservation system and your experience will be much better. We hope you'll give us another chance to serve you better in the future. Best regards, The Management Team
   

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6. J

   Jahbril

   Chicago

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   The experience was great, the food was amazing, but the wait for the cook to start cooking was crazy.
   

   Benihana - Chicago, ILResponded today

   Hi Jahbril, Thank you for taking the time to leave us this amazing review. We're thrilled to hear that you enjoyed the food and found it amazing. However, we're sorry to hear about the wait time for your cook to start cooking. We always aim to provide efficient service and your feedback helps us improve. We hope that the remaining wait time is much more manageable next time. We're looking forward to serving you again soon. Best regards, Benihana - Chicago, IL The Management Team
   

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7. R

   Richard

   Chicago

   2 reviews

   1.0

   2 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 3
   3. Service 3
   4. Ambience 2

   I’ve always enjoyed Benihanas and have been to several different locations, but the one in Chicago has been the worst. You would think that being valentines weekend that they would have been better prepared for the rush.My wife and I had 730 reservations and didn’t get seated until after 830. Our server then notified us that there was not enough chef’s available with no notice of when one will be available. While waiting, our appetizers were served to us cold. Staff seemed to be trying their best and Ardis our chef was great with his presentation. He had to ask a staff member for a main portion of my meal that wasn’t prepared for him. So I was not able to enjoy my whole meal with my wife. I didn’t think management went about handling the evening well or didn’t even offer no explanation or apologies for any inconveniences. Unfortunately we will probably not be returning to the Chicago location.
   

   Benihana - Chicago, ILResponded today

   Hi Richard, We're truly sorry to hear about your recent experience at Benihana - Chicago, IL. We understand how special Valentine's Day can be and we regret that we were unable to meet your expectations. We apologize for the inconvenience you faced with the seating and the delay in your meal. We also regret the issues with your appetizers. We assure you that we value your feedback and will use it to improve our service. We hope you'll consider giving us another chance to provide a better experience. Best regards, Benihana - Chicago, IL Management Team
   

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8. C

   Constantine J.

   VIP

   Milwaukee

   15 reviews

   4.0

   15 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 3

   Good place with great food, setvice needs some work andbunfortunstely the smelling from cooking in front of you makes it hard… but overall was ok
   

   Benihana - Chicago, ILResponded 1 day ago

   Hi Constantine, Thank you for taking the time to review us. We're glad to hear you enjoyed our food and found our service to be good. We appreciate your feedback about the cooking odor in front of you and will definitely look into this matter. We hope to have the opportunity to serve you again soon. Best regards, Benihana - Chicago, IL Management Team
   

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9. M

   Maria

   VIP

   Chicago

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The team was cordially welcoming from the moment we arrived at the restaurant, guiding us directly to our reserved table. There the waiter received us friendly explaining a little of what the experience would be. To then continue with the food courses. The chef who cooked for our group was attentive and tried to do a little show while we cook the food. We celebrated my daughter's 9th birthday and in the end of our dinner the waiters came to sing “Happy birthday” to my daughter. She enjoyed the whole experience 100% !!! I definitely recommend the place.
   

   Benihana - Chicago, ILResponded 1 day ago

   Hi Maria, We're thrilled you enjoyed your birthday celebration at Benihana - Chicago, IL! It's wonderful to hear our team's efforts to welcome you and provide a memorable dining experience were appreciated. We're glad you enjoyed the chef's show and song. Your recommendation means a lot to us. We look forward to welcoming you and your family back for more memorable meals. Best wishes, The Management Team
   

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10. l

    linh

    Unspecified

    1 review

    5.0

    1 review

    Dined 4 days ago

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 5

    Sergio our Teppan Chef was very engaging with our table, we brought our two children who are 5 and 3 for a family Valentine's celebration and he did an amazing job keeping them engaged and being mindful of there food service through each of the courses.
    

    Benihana - Chicago, ILResponded today

    Thanks for the review, Linh! We're thrilled to hear that you and your family enjoyed your Valentine's celebration at Benihana - Chicago, IL. It's great to know that our Teppan Chef was able to engage and keep your children engaged through each course. We always strive to make our guests' experiences memorable and it sounds like we hit the mark with you and your family. We appreciate your feedback and look forward to welcoming you and your family back soon.
    

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