Benihana - Boca Raton, FL

Review summary

1. I

   Ira

   VIP

   Fort Lauderdale

   34 reviews

   1.0

   34 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Never again. Reservation was at 6 PM. Arrived at 5:55 PM and told they are running behind about 30 minutes because 'corporate' forces them to overbook. At 7 PM when they said there is still a wait, we left. What a waste of time and horrible experience
   

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2. K

   Karen

   Nashville

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 4

   Unfortunately we waited an hour for our 5:45 reservation which is hard on young children but the food was very good
   

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3. C

   Carolina

   Miami

   7 reviews

   3.0

   7 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Good was excellent but service was ok… server would disappear often
   

   Benihana - Boca Raton, FLResponded 1 day ago

   Thanks for visiting us, Carolina. We're delighted to hear that you enjoyed your experience at Benihana - Boca Raton, FL. However, we're sorry to hear that our service didn't meet your expectations. We strive to provide the best service to our guests and we appreciate your feedback. We'll certainly take it into consideration as we continue to improve. We hope to have the opportunity to serve you again soon.
   

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4. J

   Jeanne

   Los Angeles

   5 reviews

   3.0

   5 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   The prices keep going up and the quality keeps going down. The noise level was horrible, not from the patrons, but from the design of the fans.
   

   Benihana - Boca Raton, FLResponded 1 day ago

   Thanks for the review, Jeanne. We're sorry to hear that your experience at Benihana - Boca Raton, FL didn't meet your expectations. We strive to provide the best service and food, and it's clear we fell short during your visit. We also appreciate your feedback on our pricing and the noise level. We'll certainly take your comments into consideration as we continually work to improve our guests' experiences. We hope you'll give us another chance to impress you in the future.
   

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5. K

   Krissawan

   West Palm Beach

   9 reviews

   4.0

   9 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   We had a reservation at 6.30 pm. But didn’t get seated until almost 7 pm. Our server was nice and got our table’s orders retry quick. The chef was ok. We had a better chef that did more trick with the flame and knife show before. The noise level was very loud which is usual for this place.
   

   Benihana - Boca Raton, FLResponded 1 day ago

   Hi Krissawan, We appreciate you taking the time to share your experience at Benihana - Boca Raton, FL. We're glad to hear that you received a seat after your reservation time, but we're sorry to hear about the wait time you experienced. We understand how frustrating this can be and we apologize for the inconvenience. We're glad to hear that you appreciated our service and the quality of our chef, but we also want to know how we can improve in terms of service speed and noise level. We look forward to welcoming you back and providing you with a better experience. Best regards, The Management Team
   

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6. W

   William

   Fort Lauderdale

   61 reviews

   4.0

   61 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Very good! Always fun at Benihana! Good food, good time. Great service!
   

   Benihana - Boca Raton, FLResponded 3 days ago

   Hi William, thank you for your wonderful review! We're thrilled to hear that you always had fun at Benihana - Boca Raton. It's great to know that our food and service met your expectations. We strive to provide a memorable experience for all our guests and your feedback is a testament to that. We hope to see you again soon!
   

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7. K

   Kim

   West Palm Beach

   1 review

   1.0

   1 review

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Our cook was awful. It seems to be his first day. Did not talk the entire time and there was no show
   

   Benihana - Boca Raton, FLResponded 3 days ago

   Hi Kim, we're truly sorry to hear about your recent experience at Benihana - Boca Raton. It's disappointing to know that the service you received did not meet our usual high standards. We strive to provide excellent service to all our guests and it's clear we fell short during your visit. We appreciate your feedback and will certainly address this with our team to ensure it doesn't happen again. We hope you'll give us another chance to make it right. Best regards, The Management Team
   

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8. a

   adriana

   VIP

   Fort Lauderdale

   163 reviews

   5.0

   163 reviews

   Dined on 14 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I went when it just first open and the ventilation was horrible, now I was happy to say it got fixed, food was great, great service, waiter was very accommodating, food was fresh and tasty, definitly a neighborhood gem, will be back
   

   Benihana - Boca Raton, FLResponded on 15 December 2024

   Thanks for visiting us, Adriana! We're thrilled to hear that you enjoyed the fresh, tasty food and found our service to be great. We appreciate your feedback about the ventilation and will certainly take care of it. It's wonderful to know that you consider us a neighborhood gem. We look forward to welcoming you back soon. Best regards, Benihana - Boca Raton Management Team.
   

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9. L

   Laurel

   VIP

   West Palm Beach

   12 reviews

   5.0

   12 reviews

   Dined on 13 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was delicious. Service was good. Only complaint is it is noisy but that is part of the experience.
   

   Benihana - Boca Raton, FLResponded on 15 December 2024

   Thanks for the feedback, Laurel! We're thrilled to hear that you enjoyed the food and service at Benihana - Boca Raton. We understand that the noise level can sometimes get a bit high, but we're glad you've come to appreciate the vibrant atmosphere as part of the dining experience. We appreciate your understanding and look forward to serving you again soon. Best, The Management Team
   

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10. M

    Moe

    VIP

    Los Angeles

    24 reviews

    5.0

    24 reviews

    Dined on 12 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The experience was great as always. We were impressed with the John the GM who welcomed us, helped the wait staff and was fully engage to ensure we and other clients were happy. Jasmin was wonderful as always and Hector the manager was cooking & training the new hires. It's great to see the entire team working closely together to deliver an outstanding customer experience. Thank you and keep up the great work!!! Moe & Liya (veggie fried gal)
    

    Benihana - Boca Raton, FLResponded on 15 December 2024

    Hey Moe! Thanks for visiting us at Benihana - Boca Raton! We're thrilled to hear that you and your friends had a great experience. It's our pleasure to provide you with our best service and to ensure your satisfaction. We're glad to hear that our team is delivering an outstanding customer experience. We look forward to serving you again soon!
    

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