Benihana - Addison Walk

Review summary

1. A

   Ana

   Unspecified

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very nice experience! spent $95 on two people, chef aaron was amazing & spoke spanish !
   

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2. A

   Allegra

   VIP

   Chicago

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I made a reservations in advance for Valentine’s weekend. However, upon arriving, we were informed there would be an additional hour wait beyond our reservation time. It was incredibly frustrating and felt disrespectful, given that it was such a special occasion. I understand things can get busy, but what’s the point of allowing reservations if they won’t be honored? This complete lack of consideration for our time ruined our plans, and I couldn’t help but feel that they didn’t value their guests. It was a huge letdown.i have dined at Benihana many times this experience has really made me question if I want to give them my business anymore.
   

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3. D

   Desirae

   Dallas

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   I booked a reservation for 615pm and got there and was told we had to wait another 45 minutes for my reservation because they’re behind on reservations. I’ve never been to a restaurant where i made a reservation and had to wait so much longer to be seated. That is supposed to happen with walk in’s. My party and I had to sit at the bar. Upon seating there the bar table was sticky. We had to ask for the area to be wiped down, when we finally got our orders taken we had to ask for our appetizing dishes to be removed so that we could have room for our entrees, we had to ask for more water, and had to keep getting our waiter, Tk’s attention for anything else.
   

   Benihana - Addison WalkResponded 1 day ago

   Hi Desirae, We're really sorry to hear about your recent experience at Benihana - Addison Walk. We understand the frustration and disappointment caused by the reservation issues and the unexpected wait. We assure you that this is not the standard of service we strive to provide. We appreciate your patience and understanding, and we hope to have the opportunity to serve you better in the future. Best Regards, The Management Team
   

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4. O

   Omar

   San Francisco

   3 reviews

   3.0

   3 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 4

   The wait was two hours by the entrance and another 30 minutes waiting for the chef. The food was delicious!!
   

   Benihana - Addison WalkResponded 1 day ago

   Hi Omar, We're thrilled to hear that you enjoyed your dining experience at Benihana - Addison Walk! It's always our goal to provide delicious food and top-notch service, and we're glad we hit the mark for you. We apologize for the wait you experienced, and we appreciate your patience. Your feedback is invaluable to us, and we'll certainly work on improving our service time management. We hope to welcome you back soon for an even better experience! Best, The Management Team
   

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5. c

   caroline

   Dallas

   2 reviews

   4.0

   2 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 5

   Great food and super memorable experience! Service was a little behind due to Valentines backup, but still had a great time!
   

   Benihana - Addison WalkResponded 1 day ago

   Hey Caroline, Thank you so much for your wonderful review! We're thrilled to hear that you had a great time at Benihana - Addison Walk and that you enjoyed our food. We apologize for the delay in service during the Valentine's Day rush. We're always striving to provide the best experience for our guests and your feedback helps us do just that. We hope to serve you again soon! Best, The Management Team
   

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6. H

   Harper

   VIP

   Dallas

   3 reviews

   3.0

   3 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 3

   They were very backed up, had a reservation at 7:15, got seated 8:05 pm. Dinner was yummy excited the filet was overcooked and tasted cheap. Service was very kind and helpful. It was Valentine’s Day so they were having trouble turning over tables. Probably over 50 people waiting for a table.
   

   Benihana - Addison WalkResponded 2 days ago

   Thanks for the feedback, Harper. We're glad to hear you enjoyed your meal and the service at Benihana - Addison Walk. We're sorry to hear about the delay in seating and the overcooked steak, though. We strive to provide a timely and enjoyable dining experience for all our guests, and it seems we fell short during your visit. We appreciate your understanding and patience, especially on a special occasion like Valentine's Day. We hope to have the opportunity to serve you again and provide a better experience. Best wishes, The Management Team
   

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7. J

   Jarrett

   Dallas

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 3
   3. Service 2
   4. Ambience 2

   Waited 2 hours to be seated for a pre reserved dinner. Food came out 1 hour after we were seated. Took 30 minutes to get a single beer.
   

   Benihana - Addison WalkResponded 2 days ago

   Thanks for the review, Jarrett. We're sorry to hear about your experience at Benihana - Addison Walk. We understand that waiting for a pre-reserved dinner can be frustrating and we apologize for the delay. We also regret to hear that our food and service did not meet your expectations. We're always striving to provide the best experience for our guests and your feedback is invaluable in helping us do so. We hope you'll give us another chance to impress you in the future.
   

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8. D

   David

   VIP

   Dallas

   15 reviews

   3.0

   15 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 5

   Well it wa definitely an experience we knew there was going to be a wait because valentine day. But man the server was terrible, only seen him 4 times total. Didn’t put in our appetizers didn’t get refills, he was no where to be found.
   

   Benihana - Addison WalkResponded 1 day ago

   Hello David, We're sorry to hear about your recent experience at Benihana - Addison Walk. It's disheartening to know that you felt neglected during your visit. We strive to provide our guests with the best service and it seems we fell short during your visit. We appreciate your patience and your understanding, and we're glad you enjoyed our food. We hope to have the opportunity to serve you better in the future. Best, The Management Team
   

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9. R

   Richard

   VIP

   Atlanta

   20 reviews

   3.0

   20 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   It was probably our own fault, but we went on Valentines Day - Table booked at 5.30 - did not get a table for an hour and then another 30 mins before Chef came! When he did, it was fun, and the food was good. The delay though kind of spoiled it.
   

   Benihana - Addison WalkResponded 2 days ago

   Thanks for the feedback, Richard! We're sorry to hear about the delay on Valentine's Day. We understand how frustrating that can be and we're truly sorry that you had to wait. We're glad to hear that you enjoyed the food and had a fun time with our chef. Your comments are invaluable and we'll definitely work on improving our service time. We hope to serve you again soon and provide you with a smoother experience!
   

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10. A

    Antwan

    Dallas

    1 review

    5.0

    1 review

    Dined 4 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    My 3 year olds first time and he loved it! Definitely look forward to visiting again in the future.
    

    Benihana - Addison WalkResponded 2 days ago

    Thanks for visiting us, Antwan! We're thrilled to hear that your little ones had a wonderful first time at Benihana - Addison Walk. It's great to know that they loved the food and the overall ambiance. We always strive to provide an enjoyable dining experience for all our guests, and your kind words are a testament to our efforts. We look forward to welcoming you and your family back in the future!
    

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