Benihana - Addison Walk

Review summary

1. S

   Sarah

   Dallas

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   The quality of food was not very good. Also, the chef was not exciting or engaging. Luckily our 4 year old still had fun, but it was not like I remember when I was a child.
   

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2. t

   trammies

   Dallas

   2 reviews

   1.0

   2 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 4
   3. Service 2
   4. Ambience 3

   What the points to make reservations for when I got there 15 minutes before my reservations and still have to wait for 45 minutes to 1 hour.
   

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3. K

   Kevin

   Dallas

   2 reviews

   4.0

   2 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and service were great. We did have to wait 30 minutes despite having a reservation, but that's the only negative to the experience, especially when the hosts told us it would be a 1.5 hour delay. (I suspect that scared people that were waiting off and got us seated quicker.)
   

   Benihana - Addison WalkResponded 2 days ago

   We appreciate your feedback and are pleased that you found parts of your experience enjoyable. We also understand that there were areas where we fell short. Your comments will be reviewed to help us enhance our service. For further discussion, please reach out via our "Contact Us" page on our website.
   

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4. J

   Jessie

   Dallas

   14 reviews

   4.0

   14 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   I have never had a bad experience with any Benihana I have ever been to. Just to be clear. The only issue we had was they were either short staffed or overbooked. Our reservation was for 5:30 and upon arrival we were told they were running an hour to and hour and a half behind. We did wait and we're lucky we only had to wait an extra 30 minutes. I wish there was a way reservations could be notified of these types of issues for the future. Our chef was so awesome and fun and we sat with an amazing group of very nice people.
   

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5. J

   Jody

   Dallas

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 2

   Service very slow. We were sat down quick but took at least 20 minutes to just get water and much longer to get other drinks . They did not seem to be staffed well.
   

   Benihana - Addison WalkResponded 2 days ago

   Dear valued guest, we’re sorry to learn that your visit was less than satisfactory. We take your feedback seriously and would love the opportunity to discuss how we can improve. Please visit our “Contact Us” page on our website to share more details.
   

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6. OT

   OpenTable Diner

   Dallas

   6 reviews

   3.0

   6 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   We weren't expecting high quality food considering Benihana was one one of a handful open on Christmas Day. There were 8 of us and It's a fun experience for everyone to be there. If Denny's opened a hibachi place it would be Benihana. Just low end quality food in small portions which honestly is not a huge surprise. Next time we do hibachi or will be much higher end for a better food experience
   

   Benihana - Addison WalkResponded 2 days ago

   Dear guest, thank you for taking the time to leave a review. We’re sorry to hear that your visit didn’t go as expected. We value your feedback and invite you to share more details with us. Please visit the “Contact Us" page on our website.
   

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7. K

   Kacy

   Dallas

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 2

   Waited over an hour with reservations to be seated. Once seated it took an additional 30 + minutes to be served. We’ve been going here on Christmas Eve for 25 plus years and have never had such a negative experience. The reservations need to be prioritized and not allow walk ins on Holiday nights.
   

   Benihana - Addison WalkResponded 3 days ago

   Hi Kacy, We're truly sorry to hear about your recent experience at Benihana - Addison Walk on Christmas Eve. We understand how frustrating it can be to wait for a table, especially when you've made a reservation. We understand the importance of your holiday time and we're sorry for the inconvenience caused. We're taking your feedback seriously and will address this with our team to ensure a smoother dining experience in the future. We hope you'll give us another chance to serve you better. Best regards, The Management Team
   

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8. C

   Crickett

   Dallas

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 4

   Waited over an hour to be seated. What was the purpose of making a reservation? Finally seated-our waiter forgot our salad-after our dinner began, other table members asked for their salad and he offered to give it to them to go and didn’t bother to ask us. Never received refills. Arrived at 6:00 for a 6:15 reservation and didn’t get to leave until 9:00. Do better.
   

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9. M

   Michael

   VIP

   Dallas

   4 reviews

   5.0

   4 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Late lunch / early dinner for Christmas Eve. We had a reservation at 4pm, so it was not very busy. The experience provided by everyone, from the hostess, to the server, to the chef, was incredible. The lobby was packed when we left, so we were grateful for an early reservation. Kudos to the team for making our meal experience so good!
   

   Benihana - Addison WalkResponded 3 days ago

   Hey Michael, Thank you so much for your wonderful review! We're thrilled to hear that you had a memorable Christmas Eve lunch at Benihana - Addison Walk. It's great to know that our team made your meal experience that much better. We're also glad that you appreciated the hustle and bustle of our lobby. We hope to see you again soon for another early dinner!
   

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10. A

    Amanda

    Dallas

    3 reviews

    5.0

    3 reviews

    Dined on 16 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We had a wonderful experience! Our waitress and chef were awesome! Very family friendly!
    

    Benihana - Addison WalkResponded on 18 December 2024

    Hello, Amanda! We're absolutely thrilled to hear that you had a wonderful experience at Benihana - Addison Walk! It's wonderful to know that our team made you feel welcome and that our food lived up to your expectations. We're also glad that you found our place to be family-friendly. We truly appreciate your kind words and high ratings. We look forward to serving you again soon! Best wishes, The Management Team
    

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