Belle Epoque - Emporium Hotel South Bank

Review summary

1. F

   Fran

   Gold Coast

   1 review

   4.0

   1 review

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Waitress was pleasant and courteous, helpful when choosing meal. Decor is quite lovely. Was rather noisy unfortunately the couple next to us didn’t seem to be bothered about how loud they were talking, nothing to do with venue. Food was well presented and my salad was deliciously fresh and tasty. Have been here several times, todays waitress was best we have had .
   

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2. S

   Susan

   Tropical QLD

   2 reviews

   5.0

   2 reviews

   Dined on 23 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Outstanding cafe. Highly recommend. Food is beautiful and cooked well. I’m vegan and they were more than willing to cater to this. Well priced.
   

   Belle Epoque - Emporium Hotel South BankResponded on 25 February 2025

   Thank you for your kind words! We're so happy that we could provide you with such a great experience. We hope to see you again soon!
   

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3. K

   Kelley

   Brisbane

   4 reviews

   5.0

   4 reviews

   Dined on 16 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This is our second time for High Tea at Belle Epoque and I doubt it will be our last. The service is outstanding, and the range of treats is excellent. It's the perfect spot for the annual 'Girls Day Out' that my daughter, mother-in-law and I share. Additionally, it is so easy to access via public transport with the train station very close, but there is a car park right underneath as well (don't forget to book parking ahead of time).
   

   Belle Epoque - Emporium Hotel South BankResponded on 25 February 2025

   Thank you for dining with us and thank you for taking the time to give us such a kind review. We're very happy to hear all of the wonderful things you've written. We hope to see you again in the restaurant soon!
   

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4. B

   Belinda

   Brisbane

   1 review

   5.0

   1 review

   Dined on 10 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The best high tea. Excellent service and amazing food.
   

   Belle Epoque - Emporium Hotel South BankResponded on 11 February 2025

   Thank you very much for your kind words and 5-star review! We hope to see you again soon Belinda!
   

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5. S

   Silvana

   Brisbane

   1 review

   1.0

   1 review

   Dined on 30 January 2025

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   I really wanted to like this experience however it was incredibly disappointing. I don’t really write or share reviews but I had to for this one. Sadly its NOT a positive review and experience. It was my son's birthday, and as special treat I booked the high tea experience. Sadly we were left with a horrible experience overall. Firstly, my sons drink was over-filled (iced chocolate with cream) which caused him to accidentally spill his drink on his clothing. Secondly, the high tea was very overpriced for what we got and especially because there were several items missing, old, stale and low quality. For example, no filling in the egg brioche roll (which the bread was dry and awful), no salmon roe on the cucumber / salmon roll. We recieved a rolled up cucumber which was odd. The overall savouries tasted old and dry, not pleasant at all. The sweets were not the best either they seemed stale and not appetising. The Jam for the scones was incredibly sour and inedable. The wrap was hard salty and dry. Awful.There were constant flys and insects flying around and all over our food. Despite mentioning this to staff they said there wasn't anything they could do or provide an explanation. My coffee was forgotten several times and took 45 minutes to be received. I would not recommend or return in fact would appreciate refund. My son's birthday was ruined. Incredibly disappointing and not worth $160.00 for the two of us.
   

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6. E

   Ellen

   Brisbane

   1 review

   4.0

   1 review

   Dined on 20 January 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 1

   The location is in a Cafe to the side of the hotel.
   

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7. S

   Sandy

   Brisbane

   3 reviews

   4.0

   3 reviews

   Dined on 11 January 2025

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   The atmosphere was nice, very green and elegant design inside. I wanted to love the sandwiches served to me but some of the bread didn’t taste fresh and the cucumber and salmon wrap wasn’t very yummy. The scones were fantastic (the cream and the raspberry-rose jam was DELICIOUS). The sweets were a nice variety of selections and the service was prompt and friendly. It was a busy day and it was quite noisy but that’s understandable considering it was a Saturday and I was near two baby showers. I don’t think I will go again due to the quality of most of the food (exception for the scones and jam). But I’m glad I tried it and ticked it off my do list!
   

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   Belle Epoque - Emporium Hotel South BankResponded on 13 January 2025

   Thank you so much for your feedback, we really appreciate it. We look forward to seeing you again.
   

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8. B

   Bronwyn

   Brisbane

   1 review

   5.0

   1 review

   Dined on 9 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Belle Epoque is a wonderful place where you almost feel like you are in a Parisian tea salon. We had the high tea with a glass of champagne, and I also required a gluten free option. I was very impressed with the selection of both savoury and sweet items, as well as the gluten free options. It was actually too much food and our wonderful wait staff had no hesitation to package up what we didn’t manage to eat so we could take it away to savour later. Definitely worth paying the money for this high tea experience.
   

   Belle Epoque - Emporium Hotel South BankResponded on 13 January 2025

   Thank you for dining with us and thank you for taking the time to give us such a kind review. We're very happy to hear all of the wonderful things you've written. We hope to see you again in the restaurant soon!
   

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9. J

   Jacqi

   Brisbane

   1 review

   5.0

   1 review

   Dined on 5 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had the high tea. Amazing food and lots of interesting delicious teas to try. The service was excellent and they provided take home boxes for all the treats we couldn’t fit in.
   

   Belle Epoque - Emporium Hotel South BankResponded on 6 January 2025

   Thank you for your kind words! We're so happy that we could provide you with such a great experience. We hope to see you again soon!
   

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10. N

    Naomi

    Brisbane

    1 review

    4.0

    1 review

    Dined on 1 January 2025

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 5

    Manager was overly concerned in choice to take home left over cakes from high tea. We had already agreed that the store held no responsibility. Left a slightly bitter taste after such a wonderful experience.
    

    Belle Epoque - Emporium Hotel South BankResponded on 6 January 2025

    Good Afternoon Naomi, thank you very much for taking the time to tell us about your experience. We appreciate all feedback as we are always looking for ways to improve. Please note that this has been passed on directly to the management team to be further investigated.
    

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