Bayou & Bottle

Review summary

1. j

   jesk

   VIP

   New York City

   28 reviews

   4.0

   28 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 4

   Slow bartender service - at times no one was even behind the bar. We love coming to the hotel but service was off this time
   

   Bayou & BottleResponded 3 days ago

   Dear Kim, Thank you for sharing your feedback and for being a loyal guest of Bayou & Bottle. I am truly sorry to hear that the bar service fell short during your recent visit. This is not reflective of the high standards we strive to maintain, and I will be addressing your concerns with our team to ensure improvements are made. We greatly appreciate your continued support and look forward to welcoming you back soon to provide the exceptional experience you’ve come to expect from us. Warm regards, Bardia Ketabi General Manager Bayou & Bottle at the Four Seasons Hotel
   

   Is this helpful?

   Report
2. h

   heather

   Tampa

   2 reviews

   5.0

   2 reviews

   Dined on 16 November 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great service and even better craft cocktails. I will be back!
   

   Bayou & BottleResponded on 29 November 2024

   Dear Heather, Thank you for your kind review and for dining with us at Bayou & Bottle. We are delighted to hear that you enjoyed our service and craft cocktails. Your positive feedback means a lot to us, and we’re thrilled to know that you plan to return. We look forward to welcoming you back soon for another great experience! Warm regards, Bardia Ketabi General Manager Bayou & Bottle at the Four Seasons Hotel
   

   Is this helpful?

   Report
3. M

   Megan

   VIP

   Houston

   2 reviews

   3.0

   2 reviews

   Dined on 27 October 2024

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 5

   The service was very slow but the staff is lovely!
   

   Bayou & BottleResponded on 9 November 2024

   Dear Megan, Thank you for sharing your feedback and for dining with us at Bayou & Bottle. We are glad to hear that you enjoyed our ambiance and found our staff to be lovely. However, I apologize for the slow service you experienced, as it is our goal to provide attentive and timely service to all our guests. Your comments are valuable to us, and we will work with our team to improve in this area. We hope to welcome you back in the future and provide you with a seamless experience. Warm regards, Bardia Ketabi General Manager Bayou & Bottle at the Four Seasons Hotel
   

   Is this helpful?

   Report
4. R

   Rebecca

   Dallas

   2 reviews

   5.0

   2 reviews

   Dined on 12 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We recently had the pleasure of dining at Bayou & Bottle, and it was truly a 5-star experience from start to finish. The service was impeccable—every staff member went above and beyond to ensure our evening was perfect. The stewards, in particular, were exceptionally knowledgeable about their bourbon selection, guiding us through a curated list with expertise and genuine passion. Their recommendations were spot-on, enhancing the meal in ways we didn’t expect. From the moment we arrived, we felt taken care of in every detail. The staff anticipated our needs and personalized our experience, making the evening memorable. If you’re looking for a place where top-notch service meets expert craftsmanship in both food and drink, Bayou & Bottle is absolutely the place to be. Highly recommended!
   

   Bayou & BottleResponded on 18 October 2024

   Dear Rebecca, Thank you for your glowing review and for sharing such wonderful feedback about your dining experience at Bayou & Bottle. We are thrilled to hear that every aspect of your visit, from the impeccable service to the curated bourbon selection, exceeded your expectations. It’s fantastic to know that our stewards' knowledge and passion helped enhance your evening, and your kind words about our personalized approach mean a lot to us. We are delighted that we could make your visit memorable and that you highly recommend us. We look forward to welcoming you back for another exceptional experience soon. Warm regards, Bardia Ketabi General Manager Bayou & Bottle at the Four Seasons Hotel
   

   Is this helpful?

   Report
5. J

   John

   VIP

   Austin

   5 reviews

   4.0

   5 reviews

   Dined on 28 September 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Excellent "bar food". Great, attentive service given number of people. Food order issue appropriately dealt with by management. Would definitely return if similar opportunity occurs.
   

   Bayou & BottleResponded on 2 October 2024

   Dear John, Thank you for your kind review and for recommending Bayou & Bottle. We are pleased to hear that you enjoyed our food, found the service attentive, and appreciated our efforts to address the food order issue. It is always our goal to provide an excellent experience, even during busy times, and we are thrilled to know that you would consider returning. Your feedback about our lively atmosphere and creative cocktails is greatly appreciated. We look forward to welcoming you back for another enjoyable visit. Warm regards, Bardia Ketabi General Manager Bayou & Bottle at the Four Seasons Hotel
   

   Is this helpful?

   Report
6. D

   Dianne

   Houston

   2 reviews

   5.0

   2 reviews

   Dined on 22 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The Four Seasons Staff was very engaged to ensure the guests had a pleasant experience, and the representative from the distillery was knowledgeable and personable. An enjoyable evening overall.
   

   Bayou & BottleResponded on 2 October 2024

   ear Dianne, Thank you for your wonderful review and for joining us at Bayou & Bottle. We are thrilled to hear that you enjoyed the evening and that our team’s engagement contributed to a pleasant experience. It’s also great to know that the distillery representative was knowledgeable and personable. Your kind words and recommendation mean a lot to us, and we are delighted that you found our venue great for groups and creative cocktails. We look forward to welcoming you back for another enjoyable experience soon. Warm regards, Bardia Ketabi General Manager Bayou & Bottle at the Four Seasons Hotel
   

   Is this helpful?

   Report
7. C

   Christopher

   San Francisco

   1 review

   5.0

   1 review

   Dined on 14 September 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We attended two bourbon tasting events at Bayou & Bottle and found the experience very enjoyable. The event themselves include food, plenty of bourbon samples, and a presentation from the bourbon representative. Overall, a great time! Bayou & Bottle itself is a lovely bar with great cocktails. The bartenders and staff were all helpful and informative. A particular shoutout to Bardia, the general manager, for his exceptional hospitality and kindness! We will keep Bayou & Bottle in mind anytime we are in downtown, especially for concerts nearby. Thanks again!
   

   Bayou & BottleResponded on 2 October 2024

   Dear Christopher, Thank you for your wonderful review and for joining us for the bourbon tasting events at Bayou & Bottle. We are thrilled to hear that you enjoyed the experience, including the food, bourbon samples, and the presentation. It’s also fantastic to know that our bar, cocktails, and team, including our bartenders and staff, made your time with us special. Your kind words about our hospitality mean a lot to us, and I truly appreciate your shoutout. We are delighted to be your go-to spot in downtown, especially for concerts nearby, and we look forward to welcoming you back soon. Warm regards, Bardia Ketabi General Manager Bayou & Bottle at the Four Seasons Hotel
   

   Is this helpful?

   Report
8. B

   Bardos

   Richmond

   12 reviews

   5.0

   12 reviews

   Dined on 27 August 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great Experience with Southern dishes and great Bourbon Selection. Will be Back
   

   Bayou & BottleResponded on 2 October 2024

   Dear Bardos, Thank you for your fantastic review and for recommending Bayou & Bottle. We are thrilled to hear that you enjoyed your experience with our Southern dishes and great bourbon selection. Your kind words mean a lot to us, and it’s wonderful to know that you found our venue to be charming and a neighborhood gem. We look forward to welcoming you back soon for another great experience! Warm regards, Bardia Ketabi General Manager Bayou & Bottle at the Four Seasons Hotel
   

   Is this helpful?

   Report
9. R

   Robyn

   VIP

   Houston

   9 reviews

   2.0

   9 reviews

   Dined on 26 August 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   Overpriced and hidden extras. $6 for a canned soda is absurd, they don't tell you it's canned and they wouldn't refill. The truffle fries are extra, no disclosure. Way too expensive for a basic lunch.
   

   Bayou & BottleResponded on 1 September 2024

   Dear Robyn, Thank you for taking the time to share your feedback with us. We sincerely apologize for the poor service you experienced during your visit. We strive to provide exceptional service to all our guests, and it is clear we fell short in your case. I'm glad we had the opportunity to speak over the phone and address your concerns directly. Your understanding and willingness to give us another chance mean a lot to us. We appreciate your feedback as it helps us improve and ensure a better experience for all our guests. We look forward to welcoming you back soon and providing you with the excellent service and dining experience you deserve. Thank you again for your time and consideration. Warm regards, Bardia Ketabi General Manager Bayou & Bottle, Four Seasons Hotel
   

   Is this helpful?

   Report
10. M

    Mark

    Houston

    2 reviews

    4.0

    2 reviews

    Dined on 24 August 2024

    1. Overall 4
    2. Food 3
    3. Service 4
    4. Ambience 4

    UPDATE: We were invited to give them a second chance and attended a Bourbon Master Class. The entire experience was a complete success compared to our first visit. The service, food and whole experience were excellent. We will definitely return again for a full dinner and I am sure the experience will be far better than our first visit. We really appreciate the customer service follow up following our original review below. We arrived 10 minutes prior to our reservation, we were shown a couch/coffee table lounge seating. We told the manager we reserved for dinner and this wasn't acceptable. He reluctantly sat us at a table for 6. We waited for over 20 minutes before we even saw our server. We consistently had to wait long periods before our server would return (even with a menu). We ordered from the Houston Restraunt week menu and waited over 35 minutes for our appetizers. The manager did come to apologize and said that they were extremely busy. There were multiple downtown events that night, which they should have known about and been prepared for. Our entrees (steaks) were overcooked and lacked any sort of flavor. The desert was very good and probably the best part of the meal. We did enjoy the fine bourbon selection, and our server was very helpful with selections and had a pretty good knowledge of bourbon. For all of our waiting, the manager did give us a 20% discount, which was appreciated but for a dinner that took 3 hours from being seated to being finished, they could have done more. Thankfully we didn't have tickets to one of the events going on, we just wanted to have a nice dinner and some good bourbon.
    

    Bayou & BottleResponded on 1 September 2024

    Dear Mark, Thank you for taking the time to share your feedback with us. We sincerely apologize for the poor service you experienced during your visit. We strive to provide exceptional service to all our guests, and it is clear we fell short in your case. I'm glad we had the opportunity to speak over the phone and address your concerns directly. Your understanding and willingness to give us another chance mean a lot to us. We appreciate your feedback as it helps us improve and ensure a better experience for all our guests. We look forward to welcoming you back soon and providing you with the excellent service and dining experience you expect from us. Thank you again for your time and consideration. Warm regards, Bardia Ketabi General Manager Bayou & Bottle, Four Seasons Hotel
    

    Is this helpful?

    Report