Bank Birmingham

Review summary

1. J

   Jackie

   Staffordshire4 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent venue. Great service. Good menu, great wine list. A brilliant birthday lunch for a friend. Staff welcoming. Not overbearing. Gave us time to choose our menu. Food sublime and reasonably priced .
   

   Is this helpful?

2. V

   Vanessa

   Birmingham2 reviews

   3.0

   Dined 3 days ago

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 2

   Excellent food, good service but be careful where you are sat!
   

   Bank BirminghamResponded 1 day ago

   Thank you for your feedback. We're delighted to hear that you enjoyed the food and found the service good, but we're truly sorry that your seating experience did not meet expectations, especially on such a special occasion. I sincerely apologize for the disappointment and any frustration this caused. Kindest Regards, BANK Team
   

   Is this helpful?

3. OT

   OpenTable Diner

   Charleston2 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Renee was a fabulous server. Great attitude! Food was delicious.
   

   Bank BirminghamResponded 5 days ago

   Thank you for your kind words! Thrilled to hear that you enjoyed the food and that Renee made your experience even better. We’ll be sure to pass along your compliments. Hope to see you again soon. 😊
   

   Is this helpful?

4. TM

   TraceyM

   London1 review

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Even though we arrive late, we were accommodated and seated promptly. The staff were very friendly and helpful with the menu. We had the squid and the prawns tempura, both were delicious. One of us had the duck salad and the other the chicken skewer and again the food was delicious . The food was served promptly so we were able to attend a concert at the Utilita Arena which is directly opposite. Would definitely come again.
   

   Bank BirminghamResponded 5 days ago

   Hi Tracey, Thank you for your kind review. We're glad you enjoyed the food & service, and that everything was prompt for your concert. We appreciate your support and look forward to welcoming you back soon. Kind regards, BANK Birmingham
   

   Is this helpful?

5. R

   Ron

   London3 reviews

   5.0

   Dined on 15 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Our table was not ready on arrival but we only waited a few minutes. The food and service were excellent and the waitress was particularly friendly and efficient. We had a great night.
   

   Bank BirminghamResponded on 17 February 2025

   Hi Ron, Thank you for your lovely review. We appreciate your patience upon arrival during a busy period, and delighted to hear that you enjoyed the food, service & our friendly team. Look forward to welcoming you again soon! Kind regards, BANK Birmingham
   

   Is this helpful?

6. R

   Ranveer

   Birmingham1 review

   1.0

   Dined on 15 February 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Absolutely abysmal service. A group of 10/12 people were eating their desserts before we even got our mains. Mains were decent, starters were unbelievably below par and I could have made them myself at home. Food was cold and I don’t know what Valentines experience I booked for but it definitely wasn’t worth the money I paid for on the bill. Overpriced for what it is. I’d rather have eaten at Nandos. Disappointing. Not visiting here in the future. Pathetic.
   

   Bank BirminghamResponded on 18 February 2025

   We're really sorry to hear about your experience. This is absolutely not the level of service we aim to provide, and we understand how frustrating it must have been, especially on a special occasion like Valentine’s. We appreciate your honest feedback and will be addressing these concerns with our team to improve. If you'd be open to discussing this further, we'd love the chance to make things right—please feel free to reach out to us directly. Best Regards, Angelika
   

   Is this helpful?

7. R

   Ramesh

   Birmingham2 reviews

   1.0

   Dined on 14 February 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   First time to this restaurant, which disappointed. Thought this was a high end restaurant in Brindley Place, but was of low standard, they allow youngsters to come in wearing t-shirts and jogging pants, which certainly made it more of a McDonalds feel. Also hired staff, who did not have a clue and aggressive managers who if you complained about the food being cold, would not acknowledge it and want to use aggressive tactics like security to kick you out. Not the kind of valentines experience, both myself and my wife wanted. So avoid this restaurant like the plague. Also way overcharged for champagne x 4 times the price you can buy in the shop. As for live music, it was merely 80's dance music played from a cd, nothing special. So plenty of lies from a restaurant in the city centre, which serves to everyone, probably even the homeless! Also still felt hungry and had to order more food from a takeaway, that's how small the portions were, from the Bank! Never again visit this rip off place! Update 15/02/2025 - Got the usual oblivious owner response to my review. If smart casual is t-shirt and jogging pants, then this is not a place that should be in the city centre, but somewhere else. When you spend over £100 on a special occasion like Valentines and make the effort of dressing up, you don't expect to see other diners in t-shirt and jogging pants! As for any aggression, wholly dispute this, there was more aggression from the manager, not listening to mine and my wife's concerns about the food given and we have every right to complain about this. Because we felt we were not heard, the situation was not great for us and we were both happy to leave. If only restaurants would take on criticism and use it in a way to improve, then there would not be so many 1 star reviews for the Bank. I still stand by that this was more of a McDonalds experience, not a fine dining one you would ultimately expect. Update 16/02/2025 - MY WIFE HAS GOT FOOD POISIONING TODAY!
   

   Bank BirminghamResponded on 15 February 2025

   We’re sorry to hear that your experience did not meet your expectations. At BANK. Our dress code is smart casual, and we welcome all guests who respect our policies and fellow diners. Regarding your concerns about service, our team is trained to handle all feedback professionally, and we do not tolerate aggression from either staff or guests. If any actions were taken, they were purely to ensure the comfort and safety of all patrons. As for pricing, we maintain transparency, and our pricing aligns with industry standards for a premium dining experience in the city. We regret that our portion sizes did not meet your expectations, and we appreciate your feedback. Regards, Angelika
   

   Is this helpful?

8. A

   Atousa

   Birmingham1 review

   4.0

   Dined on 14 February 2025

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Everything is great but ، There was nothing special about the restaurant , everything was completely normal and great
   

   • 

   Bank BirminghamResponded on 15 February 2025

   Thank you for taking the time to share your feedback. We're pleased to hear that you had a great experience with us! While we always strive to create a memorable dining experience, we understand that everyone’s expectations are different. We’d love the opportunity to make your next visit extra special—whether it’s recommending a standout dish, a perfect wine pairing, or ensuring a unique experience tailored to your preferences. We truly appreciate your visit and hope to welcome you back again soon! Best Regards Angelika
   

   Is this helpful?

9. N

   Nav

   Birmingham1 review

   5.0

   Dined on 10 February 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Great food , lovely location and service. Generally all the food was great , just Don’t try the sole … overpriced and disappointing
   

   Bank BirminghamResponded on 17 February 2025

   Hi Nav, Thank you for your fantastic review & taking the time to leave your feedback. We appreciate your feedback on our dishes, such as our Dover Sole, as we always take guests' comments on board to improve future experiences. Hope to see you again very soon! Kind regards, BANK Birmingham
   

   Is this helpful?

10. j

    john

    Manchester4 reviews

    3.0

    Dined on 8 February 2025

    1. Overall 3
    2. Food 3
    3. Service 4
    4. Ambience 1

    Party of 4 with mixed food quality including one return of a fish plate that was cold and came back warm but rubbery. 3 burgers with 2 okay and 1 dry. Noise levels were off the chart. People shouting over the piped music and unable to hold a conversation at normal levels. 1.5 hour time limit for a table (in a half full restaurant) is too short ( when food has to be returned) and creates unnecessary pressure on the dining experience. Service was good albeit slow with a 1.5hr limit. Nice wine but poor selection of beer, no ales.
    

    Bank BirminghamResponded on 9 February 2025

    Dear John, Thank you for your feedback. We’re sorry to hear that some of your dishes didn’t meet expectations, especially the fish and burger. We’ll share this with our kitchen team to improve. We also understand that noise levels and time limits can affect the dining experience and will review these concerns. While we’re glad you enjoyed the wine and service, we appreciate your input on the beer selection and timing. Your feedback is invaluable, and we hope to welcome you back for a better experience. Kindest Regards, Angelika
    

    Is this helpful?