Bank Birmingham

Review summary

1. R

   Ron

   London

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Our table was not ready on arrival but we only waited a few minutes. The food and service were excellent and the waitress was particularly friendly and efficient. We had a great night.
   

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2. R

   Ranveer

   Birmingham

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Absolutely abysmal service. A group of 10/12 people were eating their desserts before we even got our mains. Mains were decent, starters were unbelievably below par and I could have made them myself at home. Food was cold and I don’t know what Valentines experience I booked for but it definitely wasn’t worth the money I paid for on the bill. Overpriced for what it is. I’d rather have eaten at Nandos. Disappointing. Not visiting here in the future. Pathetic.
   

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3. R

   Ramesh

   Birmingham

   2 reviews

   1.0

   2 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   First time to this restaurant, which disappointed. Thought this was a high end restaurant in Brindley Place, but was of low standard, they allow youngsters to come in wearing t-shirts and jogging pants, which certainly made it more of a McDonalds feel. Also hired staff, who did not have a clue and aggressive managers who if you complained about the food being cold, would not acknowledge it and want to use aggressive tactics like security to kick you out. Not the kind of valentines experience, both myself and my wife wanted. So avoid this restaurant like the plague. Also way overcharged for champagne x 4 times the price you can buy in the shop. As for live music, it was merely 80's dance music played from a cd, nothing special. So plenty of lies from a restaurant in the city centre, which serves to everyone, probably even the homeless! Also still felt hungry and had to order more food from a takeaway, that's how small the portions were, from the Bank! Never again visit this rip off place! Update 15/02/2025 - Got the usual oblivious owner response to my review. If smart casual is t-shirt and jogging pants, then this is not a place that should be in the city centre, but somewhere else. When you spend over £100 on a special occasion like Valentines and make the effort of dressing up, you don't expect to see other diners in t-shirt and jogging pants! As for any aggression, wholly dispute this, there was more aggression from the manager, not listening to mine and my wife's concerns about the food given and we have every right to complain about this. Because we felt we were not heard, the situation was not great for us and we were both happy to leave. If only restaurants would take on criticism and use it in a way to improve, then there would not be so many 1 star reviews for the Bank. I still stand by that this was more of a McDonalds experience, not a fine dining one you would ultimately expect. Update 16/02/2025 - MY WIFE HAS GOT FOOD POISIONING TODAY!
   

   Bank BirminghamResponded 2 days ago

   We’re sorry to hear that your experience did not meet your expectations. At BANK. Our dress code is smart casual, and we welcome all guests who respect our policies and fellow diners. Regarding your concerns about service, our team is trained to handle all feedback professionally, and we do not tolerate aggression from either staff or guests. If any actions were taken, they were purely to ensure the comfort and safety of all patrons. As for pricing, we maintain transparency, and our pricing aligns with industry standards for a premium dining experience in the city. We regret that our portion sizes did not meet your expectations, and we appreciate your feedback. Regards, Angelika
   

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4. A

   Atousa

   Birmingham

   1 review

   4.0

   1 review

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Everything is great but ، There was nothing special about the restaurant , everything was completely normal and great
   

   Bank BirminghamResponded 2 days ago

   Thank you for taking the time to share your feedback. We're pleased to hear that you had a great experience with us! While we always strive to create a memorable dining experience, we understand that everyone’s expectations are different. We’d love the opportunity to make your next visit extra special—whether it’s recommending a standout dish, a perfect wine pairing, or ensuring a unique experience tailored to your preferences. We truly appreciate your visit and hope to welcome you back again soon! Best Regards Angelika
   

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5. N

   Nav

   Birmingham

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Great food , lovely location and service. Generally all the food was great , just Don’t try the sole … overpriced and disappointing
   

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6. j

   john

   Manchester

   4 reviews

   3.0

   4 reviews

   Dined on 8 February 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 1

   Party of 4 with mixed food quality including one return of a fish plate that was cold and came back warm but rubbery. 3 burgers with 2 okay and 1 dry. Noise levels were off the chart. People shouting over the piped music and unable to hold a conversation at normal levels. 1.5 hour time limit for a table (in a half full restaurant) is too short ( when food has to be returned) and creates unnecessary pressure on the dining experience. Service was good albeit slow with a 1.5hr limit. Nice wine but poor selection of beer, no ales.
   

   Bank BirminghamResponded on 9 February 2025

   Dear John, Thank you for your feedback. We’re sorry to hear that some of your dishes didn’t meet expectations, especially the fish and burger. We’ll share this with our kitchen team to improve. We also understand that noise levels and time limits can affect the dining experience and will review these concerns. While we’re glad you enjoyed the wine and service, we appreciate your input on the beer selection and timing. Your feedback is invaluable, and we hope to welcome you back for a better experience. Kindest Regards, Angelika
   

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7. S

   Simone

   London

   2 reviews

   5.0

   2 reviews

   Dined on 2 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Thank you Angelica! Everything was super good!! We really enjoyed ❤️
   

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   Bank BirminghamResponded on 6 February 2025

   Dear Simone, Thank you so much for your kind words! I’m so happy to hear that everything was super good and that you enjoyed your time with us. It was a pleasure having you, and I look forward to welcoming you back soon! ❤️ Best regards, Angelika
   

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8. J

   Janice

   Birmingham

   1 review

   5.0

   1 review

   Dined on 1 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A beautiful restaurant overlooking the Birmingham canal and our table setting lovely our meals all 100% spot on the staff that attended to were so polite an attentive overall they made it very special for my birthday thank you to all 👌🏽👏🏽
   

   Bank BirminghamResponded on 6 February 2025

   Dear Janice, Thank you for your wonderful review! We’re so glad to hear that you enjoyed your birthday celebration with us. The view, table setting, and food are all part of the experience we aim to create, and it’s fantastic to know we succeeded in making your day special. We truly appreciate your kind words about our team—they’ll be delighted to hear they helped make your birthday memorable. We hope to welcome you back soon! Best regards, Angelika
   

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9. M

   Martin

   Birmingham

   1 review

   5.0

   1 review

   Dined on 31 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Quality of food was extremely high - my venison was one of the best I’ve ever eaten. Backed up by courteous and attentive service, this was a great way to celebrate a family birthday.
   

   Bank BirminghamResponded on 6 February 2025

   Dear Martin, Thank you for your wonderful review! We’re thrilled to hear that your venison was one of the best you’ve ever had—it’s always great to know our dishes are making a memorable impact. We're also happy to hear that the service was just as exceptional! It was a pleasure to be part of your family celebration, and we hope to welcome you back for more great dining experiences in the future. Best regards, Angelika
   

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10. Y

    Yuki

    Hertfordshire

    1 review

    5.0

    1 review

    Dined on 31 January 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great ambience. Lovely staff and food. Thank you Bank
    

    Bank BirminghamResponded 3 days ago

    Thank you so much for your kind words! We’re delighted to hear that you enjoyed the ambience, our staff, and the food. Your support means a lot to us, and we’ll be sure to pass along your compliments to the team. We look forward to welcoming you back again soon! Best regards, Min
    

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