Bacall's

Review summary

1. R

   ROBERT

   Atlanta Metro

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great meal & drinks. Had a show to go to. They don’t rush you out the door. And SO FESTIVE FOR HOLIDAYS
   

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2. M

   Marlena

   Greater Boston

   9 reviews

   5.0

   9 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was amazing and loved the atmosphere. We came to dinner last night and then brunch today!!
   

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3. I

   Isabel

   Tampa

   3 reviews

   4.0

   3 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   It was beautifully decorated for Christmas. The service was great.
   

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4. C

   Ciara

   Los Angeles

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fabulous!! Nothing bad about this experience! The food was phenomenal and the vibe of the restaurant was so perfect for this time of year! Made a reservation walked in and was seated immediately! Definitely will be visiting again! Highly recommend the steak frites, the pollo Montallo and the creamed spinach! What a great night!
   

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5. J

   Jason

   Denver

   3 reviews

   1.0

   3 reviews

   Dined 5 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   After waiting for our food for over an hour, we had to leave to catch our show. The waiter never checked in to tell us that the kitchen was running behind or offer alternatives. He just didn’t come back after taking our order. The food arrived as we were walking out, so we took it to go. Overall, a terrible experience.
   

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6. N

   Nicole

   New York City

   13 reviews

   5.0

   13 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was wonderful, the food was delicious, the Christmas decorations were amazing!
   

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7. C

   Catherine

   Hertfordshire

   1 review

   3.0

   1 review

   Dined on 18 November 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   The steaks come out very undercooked. We had both asked for medium rare; but were both more blue/rare and one was sent back. Ordered a side of broccolini, but were given a bowl of beans, not being told they had ran out, if we knew, we wouldn’t have had them because we already had beans on our plate. Drinks and food were good and reasonably priced.
   

   Bacall'sResponded 7 days ago

   Hey, Thank you for taking the time to share your experience at Bacall's. We're sorry to hear that we didn't meet your expectations, especially with the steak service. We always aim to deliver a great experience, and we regret that we missed the mark. We're glad to hear that you enjoyed our food and drinks, and we'll certainly take your feedback into account. We appreciate your understanding and patience, and we hope to have the opportunity to serve you again and provide a better dining experience. Best regards, The Management Team
   

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8. h

   hilary

   New York City

   42 reviews

   3.0

   42 reviews

   Dined on 17 November 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Even though we had a reservation we were told we would have to wait unless we wanted to sit in the bar area at a high table. I am a senior citizen and am not comfortable sitting on a stool, so I said I was not happy with this situation. The hostess said she would check on the situation. We were then told we could have a table in the upstairs dining area. Once there we were amazed to see both dining areas were practically empty! It took quite a while to be noticed and once we ordered, a while to get our drinks which arrived at practically the same time as our food. The food was very good; good portions and hot! (Took 15 minutes to get pepper!) It was obviously a lack of serving staff causing the delay...it was a Sunday lunchtime prior to the theatre.
   

   Bacall'sResponded 7 days ago

   Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you encountered, especially regarding your reservation and seating. We strive to accommodate all our guests’ needs, and it’s disappointing to hear we fell short in ensuring your comfort. We also regret the delays in service and will address your feedback with our team to ensure better coordination, especially during busy times like pre-theater dining. On a positive note, we're pleased to hear you enjoyed the food and found the portions satisfying! Your feedback is invaluable as we work to improve. We hope you’ll give us another chance to provide the seamless and enjoyable experience you deserve.
   

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9. A

   Abby

   Columbus

   3 reviews

   3.0

   3 reviews

   Dined on 16 November 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   The hostess was rude and told me to sit at a dirty table. The server then had an attitude that I was sitting at the dirty table even though I was told to sit there and wouldn’t take my order. I moved to a spot that opened up at the bar. The bartender was nice and took great care of me, but the start of the experience was weird and off putting.
   

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10. C

    Christin

    Greater Boston

    1 review

    4.0

    1 review

    Dined on 16 November 2024

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 4

    Solid food and great service. Generous portion- wish we had room for dessert. Bonus if you go in winter- fantastic holiday decor is already up and popping!
    

    Bacall'sResponded 7 days ago

    Thanks for visiting us at Bacall's! We're delighted to hear that you enjoyed our food and service. We understand that our portion sizes might not be perfect for everyone, and we appreciate your feedback on that. We're also glad to hear that you appreciated our holiday decor in the winter. We look forward to welcoming you back for more celebrations in the future.
    

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