ATLAS steak + fish - Burnaby

Review summary

1. A

   Amishi

   Vancouver1 review

   1.0

   Dined 2 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   The service was extremely bad since we arrived starting with the hostess up to the server. They were extremely rude and snobbish and made it seem as if they were doing us a favour. We left right ater a few appetisers without ordering our wine and dinner as we felt very uncomfortable and disgusted by their attitudes. They will never see our family or friends again at the Burnaby location. We were a family of 4 and they did not give us a bigger table after mutiple requests, but gave a booth to a couple right beside us. - that was the hostess. The server was very arrogant and rude rigjt from the beginning when we asked a question about the cocktail. We were told "whatever you read in the menu is in it..." But when the cocktail was served, there were different ingredients in it wee had asked about. When we told our waitress that we will not be ordering any dinner but leaving soon, she got us the bill. They did not even bother to ask us what went wrong or tried to find out the reason we decided to leave all of a sudden. Our experience at Atlas and a celebration was completely ruined by the disgustting attitude of the staff.
   

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2. A

   Anne VIP

   Vancouver42 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and all the food was delicious. A super fun evening.
   

   ATLAS steak + fish - BurnabyResponded 3 days ago

   Hi Anne, Thank you for your kind words! We're delighted to hear that you had a great experience with us and enjoyed both the service and the food. We appreciate your support and look forward to welcoming you back for another wonderful evening!
   

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3. K

   Kevin VIP

   Toronto9 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Hands down, the best dining experience we have ever experienced. From the moment we were seated, to the point where our last scrumptious bite was enjoyed, 10/10! A visual and gastronomic experience that must be tried.
   

   ATLAS steak + fish - BurnabyResponded 3 days ago

   Hi Kevin, Thank you for your incredible review! We're truly honored to have provided you with such a memorable dining experience. It means so much to hear that everything from start to finish was a 10/10 for you. We can’t wait to welcome you back for another visual and gastronomic experience.
   

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4. OT

   OpenTable Diner

   Vancouver1 review

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My only complaint wud be the Restaurant smelt a bit greasy .. I’m assuming that’s directly from the kitchen
   

   ATLAS steak + fish - BurnabyResponded 3 days ago

   Hi, Thank you for your feedback! We're glad you dined with us and appreciate you bringing this to our attention. We strive to create a comfortable and enjoyable atmosphere, and we’ll certainly look into this with our team. We hope to welcome you back for another great dining experience soon.
   

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5. H

   Herman

   Vancouver1 review

   5.0

   Dined on 3 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful live piano playing a rare treat indeed and the service is top notch.
   

   ATLAS steak + fish - BurnabyResponded 3 days ago

   Hi Herman, Thank you for your kind words! We're delighted that you enjoyed the live piano performance, it's always a special touch. We’re also thrilled to hear that our service met your expectations. We look forward to welcoming you back for another wonderful experience.
   

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6. Y

   Yvette

   Vancouver9 reviews

   5.0

   Dined on 2 March 2025

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   The food is amazing, my steak was tender and cooked perfectly. My partner had the lamb and was very happy with his choice
   

   ATLAS steak + fish - BurnabyResponded 3 days ago

   Hi Yvette, Thank you for your wonderful review! We're thrilled to hear that you enjoyed your steak and that it was cooked to perfection. We appreciate your support and look forward to welcoming you both back for another fantastic meal.
   

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7. OT

   OpenTable Diner

   Vancouver3 reviews

   3.0

   Dined on 2 March 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Although the chef grilled the tomahawk steak excellently, the meat was tough and too fat meaning it's not worth the price we paid.
   

   ATLAS steak + fish - BurnabyResponded 3 days ago

   Hi, Thank you for sharing your feedback. We’re glad to hear you enjoyed the chef’s preparation of the tomahawk steak, but we’re sorry to learn that it didn’t meet your expectations in terms of quality. We strive to provide the best dining experience and take comments like yours seriously. We will review this with our team.
   

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8. S

   Sarah

   Vancouver3 reviews

   5.0

   Dined on 2 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service was amazing and the food very flavorful! Will definitely come back.
   

   ATLAS steak + fish - BurnabyResponded 3 days ago

   Hi Sarah, Thank you for your kind words! We're delighted to hear that you enjoyed both the service and the flavorful food. We look forward to welcoming you back for another great dining experience soon
   

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9. A

   Ada

   Vancouver3 reviews

   4.0

   Dined on 1 March 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Food was solid as usual. Our server was knowledgeable and friendly. The kitchen lacked ventilation this particular night. It was very smoky in the mid section of the restaurant and all our clothing smelled of cooking smoke when we returned home. One thing I was particularly disappointed was I had requested one of the half round more intimate booths off to the side when I booked but not only were we not given one but there was no acknowledgement nor reason why we weren’t given one.
   

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   ATLAS steak + fish - BurnabyResponded 3 days ago

   Hi Ada, Thank you for your feedback and continued support. We're glad you enjoyed the food and service. We apologize for the kitchen ventilation issue and for not honoring your seating request. We'll address both concerns to improve future experiences. We look forward to welcoming you back soon.
   

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10. G

    Gerald

    Palm Springs5 reviews

    5.0

    Dined on 1 March 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    I had the Tuna. Beautifully prepared. Due to allergies substituted a side accompaniment with no issues. My wife had the duck breast. While delicious the skin could have been a bit crispier. The tableside prepared Caesar salad was outstanding.
    

    ATLAS steak + fish - BurnabyResponded 3 days ago

    Hi Gerald, Thank you for your detailed feedback! We're so glad you enjoyed the tuna and that we could accommodate your allergy needs seamlessly. We’re thrilled to know the tableside Caesar salad stood out for you! We look forward to welcoming you both back for another exceptional dining experience.
    

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