Ashmolean Rooftop Restaurant

Review summary

1. S

   Sarah

   London

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 3

   My main course was pork fillet which I am quite certain had been cooked some time earlier then re-heated in a microwave. Pork was tough.
   

   Ashmolean Rooftop RestaurantResponded today

   Thank you for your feedback, and we’re sorry to hear that your main course didn’t meet expectations; pork fillet should always be served tender and freshly prepared, and we deeply regret that this wasn’t the case during your visit. We take such comments seriously and will address this with our kitchen team to ensure all dishes are prepared and served to the highest standard. Your input is valuable, and we hope you’ll give us another opportunity to provide you with a meal that truly reflects the quality we strive for. Kindest, Ashmolean rooftop.
   

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2. B

   Beth

   London

   6 reviews

   3.0

   6 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 1
   3. Service 5
   4. Ambience 5

   I’m just sending the private note below, I have nothing to say publicly.
   

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3. S

   Simon

   Buckinghamshire

   11 reviews

   4.0

   11 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   A wonderful time to rest, reflect and eat after a stunning visit to the museum. We had a wonderful visit to the Ashmolean, finding more and more rooms that we hadn't found before, and then had a lovely meal in the restaurant to talk and reflect on the time we had spent. The service was well paced, and the food was well prepared with portions of the right size. It really confirmed yet again that it is a good way to round up a visit.
   

   Ashmolean Rooftop RestaurantResponded 1 day ago

   Thank you for sharing such a thoughtful review. We’re delighted to hear that your visit to the Ashmolean Museum was enriched by a lovely meal in our restaurant. It’s wonderful that you found the service well paced and the portions just right, allowing you the perfect opportunity to rest, reflect, and enjoy. We’re thrilled to be part of your memorable experience and look forward to welcoming you back for another great visit. Kindest, Ashmolean rooftop.
   

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4. E

   Ella

   London

   2 reviews

   4.0

   2 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   Lovely service and a beautiful restaurant - would go again
   

   Ashmolean Rooftop RestaurantResponded today

   Thank you for your kind words! We’re thrilled to hear you enjoyed the lovely service and our beautiful restaurant, we can’t wait to welcome you back for another visit. Kindest, Ashmolean rooftop.
   

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5. D

   David

   Oxford

   1 review

   4.0

   1 review

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Efficient and pleasant service. Tasty food. Good choice. Sat inside.
   

   Ashmolean Rooftop RestaurantResponded 4 days ago

   Thank you for your lovely review! We're so glad to hear you enjoyed the tasty food, efficient service, and the variety on our menu. We look forward to welcoming you back again soon. Kindest, Ashmolean rooftop.
   

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6. E

   Elizabeth

   Oxford

   9 reviews

   4.0

   9 reviews

   Dined on 14 November 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Excellent food. Service was a bit variable; e.g. taking orders a little slow, but food arrived in good time. Shame the IPA listed on the 'Specials' card was actually not available. Only downside; it was a good job it wasn't too cold outside. Customers kept going outside to take photos from the external seating area, meaning the door was wide open most of the time. If you prefer to sit inside and don't want to catch cold, make sure you are not in the possible/probable draught! This seems to be a basic design flaw in the layout of the restaurant. Overall, a lovely lunch.
   

   Ashmolean Rooftop RestaurantResponded 4 days ago

   Thank you for your thoughtful feedback! We're delighted you enjoyed the excellent food and overall experience. We appreciate your patience with the slight delays in taking orders and apologize for the unavailable Ashmolean IPA. We will take care if this issue ensuring our specials are always up to-date. Your comments about the open door and potential draft are valuable, and we’ll review this to see how we can improve the comfort of our indoor seating, especially in cooler weather. Thank you again for your kind words, and we’re glad you had a lovely lunch. We hope to welcome you back soon. Kindest, Ashmolean rooftop.
   

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7. A

   Auriane

   London

   1 review

   1.0

   1 review

   Dined on 11 November 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   Don’t take reservations for 4pm if you close at 5pm, especially when you specify on reservation that we have the table for 1h30. They came to see us 4 times in total between 4:10pm and 4:45pm asking to pay the bill, telling us multiple times they close at 5pm etc. We were rushed out the minute we stepped in, terrible service for a £30 tea. Savoury food was good, scones were nice with real cream served, same for the vegan option, but the sweets did not taste fresh, we didn’t finish them.
   

   Ashmolean Rooftop RestaurantResponded 4 days ago

   Thank you for your feedback, and we sincerely apologize for the disappointing experience. We understand how frustrating it must have been to feel rushed, especially when you were expecting a relaxed afternoon tea. Your concerns about the timing of reservations and the repeated interruptions are absolutely valid, and we’ll be reviewing our policies to prevent such issues in the future. We’re glad to hear you enjoyed the savory food and scones, but we regret that the sweets did not meet expectations. We’ll share your feedback with our team to ensure improvements in both service and food quality. We value your input and hope you’ll consider giving us another chance to provide you with the enjoyable, unhurried experience you deserve. Kindest, Ashmolean rooftop.
   

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8. m

   mary

   London

   3 reviews

   5.0

   3 reviews

   Dined on 11 November 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   We had a lovely afternoon tea and the manager was very friendly and upbeat which made us feel valued as customers. The food was delicious and we enjoyed the ambiance and left feeling happy and relaxed
   

   Ashmolean Rooftop RestaurantResponded 4 days ago

   Thank you for your wonderful review! We’re so glad you enjoyed your afternoon tea and that our friendly and upbeat manager made you feel valued. It’s great to hear that the delicious food and relaxing ambiance added to your experience. We look forward to welcoming you back for more happy and memorable moments. Kindest, Ashmolean rooftop.
   

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9. M

   Mark

   Vancouver

   3 reviews

   5.0

   3 reviews

   Dined on 8 November 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Good food in an excellent setting - staff very friendly.
   

   Ashmolean Rooftop RestaurantResponded on 10 November 2024

   Thank you for your kind review! We're so pleased to hear you enjoyed the food and our beautiful setting. It’s wonderful to know our friendly staff helped make your experience even better. We hope to welcome you back soon. Kindest, Ashmolean rooftop.
   

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10. A

    Alabaster

    Oxford

    1 review

    1.0

    1 review

    Dined on 4 November 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    Front of house staff glum looking as if tired and bored. We had to ask for specials and to place order. Food arrived tepid and ravioli well undercooked. Asked for service to be removed from bill which prompted waiter to launch into a moan up about it not being fair he lost money when kitchen and done poorly. I couldnt be bothered to point out his bad behaviour. I wont be returning to restaurant anytime soon which is a shame as Ashmolean Museum is great!
    

    Ashmolean Rooftop RestaurantResponded on 5 November 2024

    Dear Alabaster, Apologies for the poor service provided to your experience. It sounds like we missed the mark with the service, and I appreciate you bringing this to our attention. I’ll be sure to share your feedback with our team to address the service and quality issues you encountered. Service charge is always discretionary, so we do apology for the inconvenience caused and we will make sure that this will not happen again. We aim to provide a great experience for all our guests, and I’m disappointed that we didn’t deliver in your case. If you’re open to discussing this further or if there’s anything we can do to make it right, please let me know. Kind regards, Ashmolean Rooftop
    

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