- Overall 1
- Food 1
- Service 2
- Ambience 2
Am just finishing up the Christmas Buffet.
The food was old. Not sure how else to put it. The buffet is open until 10 PM, we showed up about 8:30 PM. Clearly the food has ALREADY been sitting out for a couple of hours without being tidied up or refreshed.
For example, the main courses have clearly been sitting under heat lamps for hours, the gravy is nonexistent or clotted, the bread section is empty, the dessert table looked like it was half eaten, bits have fallen on the table itself, and the cream filled profiteroles were nice and warm (sarcasm).
The glass of wine I ordered had more sediments at the bottom than a old fishtank.
We sat near the entrance from the hotel side, I watched as people came down to order food and were told the the restaurant was closed for the Christmas dinner buffet, even though clearly the restaurant had less than ten people in it. Instead of letting people sit and order off the menu, I saw at least half a dozen families/parties order "room service" and stand around until their food was handed to them on a room service tray, and then they left carrying it back to their rooms.
Why not let them sit and order and eat and get drinks from the bar? If I managed a restaurant like this, I would expect to be fired for incompetent mismanagement. What a missed opportunity for customers.
What a sad, pathetic, poorly-run, nearly-inedible, antisocial Cristmas Dinner. It's going to be unforgettable, but not really the way you would want a holiday meal to be memorable.
And there were plenty of staff- so clearly they weren't short-handed, that wasn't an issue. Somehow they managed to have enough staff to NOT serve guests particularly attentively. WTF.
When the waiter asked me if everything was ok, I actually pointed out several of the issues noted above. He said, "I'll tell my manager," but nobody came by to make any excuses, which would have at least been... Someone making excuses. Nothing.
I've got more to say, I'm out of room.
