ARLO San Diego

Review summary

1. P

   Paradorn

   Orange County

   6 reviews

   5.0

   6 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a lovely time. Service, food, and atmosphere were exceptional!
   

   ARLO San DiegoResponded today

   Hi Paradorn, Thank you for providing this review on your recent dining experience with us. We truly value your compliments on the exceptional service, food and atmosphere! It was our pleasure to serve you. We look forward to welcoming you back again soon. Many thanks, Carlo DeLeon, Food and Beverage Director
   

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2. I

   Irene

   San Diego

   28 reviews

   5.0

   28 reviews

   Dined on 17 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our celebratory brunch was a success at ARLO. The staff, from the host persons to the servers, was hospitable throughout our visit. Our window table gave us a pleasant view of the resort and plenty of natural light. Each entree we selected was a feast for the eyes and palate. Our birthday girl even received a complimentary cake lollipop for dessert. Thank you for a positive experience.
   

   ARLO San DiegoResponded 7 days ago

   Hi Irene, Thank you so much for this wonderful review of your recent birthday brunch at ARLO! We're thrilled that you enjoyed the staff, setting, food and complimentary dessert. We look forward to serving you again soon! With gratitude, Carlo DeLeon, Food and Beverage Director
   

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3. J

   Jenna

   Nashville

   1 review

   5.0

   1 review

   Dined on 17 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We went as a family of 3 for a special occasion dinner. The food and service were excellent! The atmosphere was lovely, open and well lit. There was something for everyone on the menu and even a small children’s menu which we appreciated. Try the mussels and sourdough. Yum! We returned for breakfast snd had another great experience. Fine dining but not stuffy.
   

   ARLO San DiegoResponded 7 days ago

   Hi Jenna, We love hearing that you enjoyed your special occasion dinner and subsequent breakfast at ARLO. Thank you for sharing this wonderful review! We are delighted that the food, service, atmosphere and menu were to your liking. It was our pleasure to serve you and we look forward to having you back with us again soon. Warm regards, Carlo DeLeon, Food and Beverage Director
   

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4. D

   Debski

   San Diego

   22 reviews

   4.0

   22 reviews

   Dined on 10 November 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   As we are locals it is always fun to dine at ARLO, it feels like a 2 hour vacation in such a lovely outdoor setting. Our first time for brunch on a beautiful Sunday morning. We had a wonderful server (Rachael). She truly added to our wonderful meal & enjoyable time. Food & drinks were great, one guest thoroughly enjoyed the bottomless mimosa with variety of juice options. Meals all very good.
   

   ARLO San DiegoResponded on 12 November 2024

   Hi Debski, Thank you for your most recent visit and first time brunch experience at ARLO. It is wonderful to hear that you enjoyed the lovely setting, great food & drinks, and bottomless mimosas. Rachael will be thrilled to know what a positive impact she had on your experience. It was a pleasure to have you as our guests once again. We look forward to welcoming you back next time. Best regards, Carlo DeLeon, Food and Beverage Director
   

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5. S

   Shari

   San Diego

   7 reviews

   vip
   5.0

   7 reviews

   Dined on 10 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We loved our Today at Brunch Club brunch at Arlo. Ambiance was great and music was fun. We were seated away from the DJ so not sure about noise level closer. The hostess was accomodating with us adding an additional person at the last minute which I really appreciated. Our server was friendly and fun! The mimosa cart is awesome with different options of juices and fruit, seriously loved adding in the fruit! My only con was the $35 for bottomless mimosas. If you are serving a Cava and the retail cost is $5 a bottle you are really overpricing this option. A bottle of prosecco on your menu is $40 (retail $17) and it's a little better bottle of bubbles so they should consider lowering the mimosa cost to $30 since most customers are not drinking more than a full bottle.
   

   ARLO San DiegoResponded 7 days ago

   Hi Shari, We are thrilled that your recent brunch experience at ARLO was 5-star! Thank you for your positive comments about the ambiance and the staff. It was our pleasure to have you with us and we look forward to serving you next time! Warm regards, Carlo DeLeon, Food and Beverage Director
   

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6. J

   Joyce

   San Diego

   15 reviews

   5.0

   15 reviews

   Dined on 9 November 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   We had a great experience. The food was excellent! The atmosphere was so pleasant on the patio. We could hear the DJ music, but it wasn’t too loud. We were able to relax and did not feel rushed. It was such a nice birthday celebration.
   

   ARLO San DiegoResponded on 11 November 2024

   Hi Joyce, Thank you for letting us know that you enjoyed a 5-star birthday celebration at ARLO! It was our pleasure to have you as our guest for this very special occasion. Your positive feedback on the excellent food and pleasant atmosphere means the world to us. We look forward to welcoming you back for another excellent experience soon. Best regards, Carlo DeLeon, Food and Beverage Director
   

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7. K

   Kelty

   Kansas City

   2 reviews

   5.0

   2 reviews

   Dined on 9 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good food, service and atmosphere. The DJ was a fun idea, although a bit loud!
   

   ARLO San DiegoResponded on 11 November 2024

   Hi Kelty, Thank you for sharing your positive dining experience with us. We are glad that you enjoyed the food, service, atmosphere and DJ. It was our pleasure to serve you. We look forward to welcoming you back again soon. Warm regards, Carlo DeLeon, Food and Beverage Director
   

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8. Y

   Yoshio

   Seattle

   8 reviews

   vip
   1.0

   8 reviews

   Dined on 6 November 2024

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 2

   Waited an hour and a half for our main entrees to come out and they came out mediocre at best. Appetizers came out quickly within like 15-20 minutes, but then there was an hour and a half gap between the entrees showing up. A majority of the order was also incorrect. Truly disappointing and will never be eating here again. Would do anything to avoid if you have the ability.
   

   ARLO San DiegoResponded on 6 November 2024

   Hi Yoshio, Thank you for your review. We strive to create an exceptional experience for each and every guest and we are truly sorry that you experienced otherwise. I've sent you a private message in case you would like to discuss this further. Sincerely, Carlo DeLeon, Food and Beverage Director
   

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9. J

   James

   San Diego

   2 reviews

   vip
   3.0

   2 reviews

   Dined on 3 November 2024

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 4

   Second brunch at Arlo. Love the space, and the vibe is awesome. That said, both meals (Fried Rice, previously Short Rib Hash) I've had have been unremarkable... and I want to love this place and the food. Service always feels like there are too few employees, everyone is overworked. For example, took a full 20 minutes to get a glass of water, and our server literally said she wanted to check in because she wouldn't be able to for a while thereafter. And we didn't see her for at least half an hour. Prices beg better food and better service... and the atmosphere makes this such an awesome venue. That said, drinks are always exceptional!
   

   ARLO San DiegoResponded on 4 November 2024

   Hi James, Thank you for this feedback of your latest brunch experience with us. We regret that it was anything less than extraordinary. We would like to discuss this with you in more detail. I have sent contact information, if you would discuss this further. Sincerely, Carlo DeLeon Director of Food And Beverage
   

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10. J

    Jerome

    San Diego

    1 review

    2.0

    1 review

    Dined on 13 October 2024

    1. Overall 2
    2. Food 1
    3. Service 3
    4. Ambience 4

    Salt please and don't cut people steak please why do yall cut the steak and eggs
    

    ARLO San DiegoResponded on 14 October 2024

    Hi Jerome, I want to extend my sincerest apologies for your disappointing experience. Thank you for your feedback so we can work to make improvements. We hope you will allow us another opportunity to provide you with an even better experience next time. Sincerely, Carlo DeLeon, Food and Beverage Director
    

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