Arkadia Grill

Review summary

1. m

   maziar VIP

   Orange County12 reviews

   1.0

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 3

   It took 40 minutes to get the food while the restaurant was not busy, maybe only about 1/3 full. The wedge salad was tasteless and the burger overdone and poor quality.
   

   Arkadia GrillResponded 4 days ago

   Dear Maziar Thank you for taking the time to share your feedback with us. We sincerely apologize for the delay in receiving your food and for the quality of your meal not meeting expectations. We strive to deliver both excellent food and efficient service, and we deeply regret that we fell short during your visit. Your comments regarding the wedge salad and burger have been shared with our culinary team for further review. We are committed to improving the quality and presentation of our dishes, and we will take your feedback into account as we work to enhance our menu offerings. We truly value your input and hope you will consider giving us another opportunity to provide you with a better experience in the future. Warm regards, Orlando Guest Experience Team
   

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2. JM

   JamesM

   Atlanta9 reviews

   4.0

   Dined on 22 March 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   Great service and the food was good. Menu is limited. Every restaurant and bar adds a service charge for everything so get your wallet out!
   

   Arkadia GrillResponded on 23 March 2025

   Dear James, We’re delighted to hear that you enjoyed our service and found the food to be good. Our team works hard to create a welcoming experience, and it’s wonderful to know we met your expectations in those areas. We also appreciate your observations about the menu and the service charges. Your input is invaluable, and we’ll keep it in mind as we continue to improve and refine our offerings. We hope to have the opportunity to welcome you back for an even better dining experience in the future. Regards, Andy Guest Experience Team.
   

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3. N

   Nicolas

   Miami1 review

   1.0

   Dined on 22 March 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 4

   Overpriced, over salted food and terrible service where we had to call the waiter just to get water. Completely inattentive and waiter barely paid attention.
   

   Arkadia GrillResponded on 22 March 2025

   Dear Nicolas, Thank you for sharing your feedback about your recent experience at Arkadia Grill. We sincerely apologize for falling short of your expectations and for the issues you encountered with the food and service. Your concerns about the quality of the food and the attentiveness of our staff are taken very seriously. Please know that we will review this matter thoroughly with our team to ensure that such incidents do not happen again. We deeply regret that we did not provide you with the exceptional dining experience you deserved. We hope you will consider giving us another opportunity in the future to make things right. Kind regards, Matthew Guest Experience Team
   

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4. D

   Dana

   Nashville1 review

   3.0

   Dined on 20 March 2025

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 2

   Out server was nice, but seemed annoyed that we requested a booth for convenience (one person in our party had a mobility issue and the booth was easier and higher to navigate than our other option). We ordered drink and appetizers, the first round of drinks came out slow, but we were able to enjoy them with our appetizers. Our meals came out and we ordered a second round of drinks and it was 15-20 minutes before we received them, we had nearly finished our entrees. The service needs tweaking and can stand to be polished.
   

   Arkadia GrillResponded on 22 March 2025

   Dear Dana, Thank you for sharing your experience at Arkadia Grill. While we are glad your server was kind, we apologize for the delays with your drinks and any inconvenience caused by the service. We also regret that your request for a booth was not handled with the attentiveness you deserved. Your feedback is invaluable to us, and we will work on improving our service to ensure a more polished and attentive experience in the future. We hope you will give us another chance to provide a better dining experience. Kind regards, Matthew Guest Experience Team
   

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5. A

   Andrew

   Chicago2 reviews

   3.0

   Dined on 16 March 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   Sounded like the club scene in Blade, the wings had anorexia and sodas were $6 per can! Venture down the road for something better off the reservation.
   

   Arkadia GrillResponded on 17 March 2025

   Dear Andrew, Thank you for your feedback. We’re sorry to hear that your experience didn’t meet expectations. We hope you’ll give us another chance in the future to provide a better dining experience. Best regards Natalie Guest experience team
   

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6. K

   Kelly

   New York City10 reviews

   4.0

   Dined on 13 March 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great atmosphere, great service, very good food. Gets loud, but it’s fun.
   

   Arkadia GrillResponded on 14 March 2025

   Dear Kelly Thank you for sharing your feedback about Arkadia Grill. We're delighted to hear that you enjoyed the atmosphere, service, and food. We appreciate your note about the noise level and are glad to know you found it fun. Your comments are valuable to us, and we hope to welcome you back for another enjoyable experience soon. If there's anything specific, we can do to enhance your next visit, please let us know! Best regards Luis Guest Experience Team Fontainebleau, Miami Beach, FL
   

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7. L

   Lynn VIP

   San Francisco3 reviews

   5.0

   Dined on 13 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lamb burger was amazing and service was excellent
   

   Arkadia GrillResponded on 13 March 2025

   Thank you for your kind words Mr.Lynn ! We're thrilled to hear that you enjoyed our lamb burger and received excellent service. We look forward to serving you again soon! Sincerely, Zack Guest Experience Team
   

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8. B

   Beth

   Philadelphia4 reviews

   5.0

   Dined on 9 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   one of our fav dinners in. Miami while staying at Fountainbleu
   

   Arkadia GrillResponded on 10 March 2025

   Dear Beth, We are delighted to hear that your experience was one of your favorites while staying at Fontainebleau. It is wonderful to know that you enjoyed your time with us, and we truly appreciate your kind words. Your recommendation means a lot, and we look forward to welcoming you back for another exceptional dining experience. Sincerely, Guest Experience Team Fontainebleau Miami Beach
   

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9. R

   Robert

   Las Vegas3 reviews

   3.0

   Dined on 3 March 2025

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 3

   Ordinary you expect better from the fountain blue
   

   Arkadia GrillResponded on 4 March 2025

   Dear Robert, Thank you for taking the time to share your feedback. We're really sorry to hear that your experience didn't meet your expectations. We appreciate your honesty and will use your comments to improve. We hope you'll give us another opportunity to provide the high-quality experience we're known for. Natalie Guest experience team Fontainebleau Miami Beach
   

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10. T

    Tayler

    Kansas City4 reviews

    2.0

    Dined on 2 March 2025

    1. Overall 2
    2. Food 4
    3. Service 2
    4. Ambience 2

    Dark, Dingy. Food decent. Service needs big improvement. Expensive for value received.
    

    Arkadia GrillResponded on 7 March 2025

    Dear Tayler We are truly sorry to hear about your disappointing experience at Arkadia Grill. Please accept our sincerest apologies for the ambiance, service, and value not meeting your expectations. We understand how important it is to have a pleasant dining experience, and we regret that we fell short. Your feedback about the atmosphere, service quality, and pricing is very concerning. We appreciate you bringing this to our attention and will address these concerns with our team to ensure improvements are made. If you would like to discuss your experience further, please provide us with your contact information, and we will reach out to you directly. Best regards Luis Guest Experience Team Fontainebleau, Miami Beach, FL
    

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