Afternoon Tea at Ballantyne

Review summary

1. V

   Vinamra

   Charlotte

   3 reviews

   vip
   2.0

   3 reviews

   Dined on 16 November 2024

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 5

   Not worth the cost despite being the only afternoon tea experience in the area. You're paying to be at the Ballantyne and not for quality. Three small savories, one sweet sandwich, a scone, and four desserts per person. Nothing was memorable or even that good. Tea came out colder than it should have and they had to be asked multiple times to refresh the tea before they remembered. Add on a mandatory 24% service charge and it all falls flat.
   

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   Afternoon Tea at BallantyneResponded 4 days ago

   Dear Vinamra Thank you for taking the time to share your experience with us. We are saddened to hear that we did not deliver the exceptional service we strive to provide. We will address these concerns with front of the house and culinary team and hope to regain your trust during your next visit.
   

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2. R

   Robin

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined on 3 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and the service were excellent. I was pleased that my dietary restrictions (vegetarian) were accommodated. The seating area was lovely and provided a quiet and relaxing atmosphere. There is also plenty of free parking. I would definitely return.
   

   Afternoon Tea at BallantyneResponded on 12 November 2024

   Dear Robin, Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your visit. “We will share your feedback with the front of the house and culinary team, they will be excited to know that they positively impacted your experience. We look forward to welcoming you back soon! Regards,
   

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3. K

   Kaye

   Charlotte

   1 review

   5.0

   1 review

   Dined on 27 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Our server was amazing! She found out it was my twin granddaughters’ 13th birthday and she brought them mini cakes with candles! Before we left, she brought each of them a rose! Such a thoughtful action. My granddaughters continued to talk about how nice and sweet our server was after we got home!
   

   Afternoon Tea at BallantyneResponded on 3 November 2024

   Dear Kaye, Thank you for taking the time to share your experience with us. We are thrilled to hear that you enjoyed your visit. We will share your feedback with the front of the house and the culinary team, they will be excited to know that they positively impacted your experience. We look forward to welcoming you back soon. The Gallery team
   

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4. K

   Katie

   Charlotte

   4 reviews

   4.0

   4 reviews

   Dined on 26 October 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Requested a more quiet table due to disabilities but was sat near a large group of talkative people. Would have a been a nice time if I was able to enjoy it without all of the noise.
   

   Afternoon Tea at BallantyneResponded on 3 November 2024

   Dear Mike, Thank you for taking the time to share your experience with us. We are thrilled to hear that you enjoyed your visit. We will share your feedback with Iza and the culinary team, they will be excited to know that they positively impacted your experience. We look forward to welcoming you back soon. The Gallery team
   

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5. K

   Kathleen

   Charlotte

   1 review

   5.0

   1 review

   Dined on 13 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely! We were well taken care of. Thank you for a nice afternoon.
   

   Afternoon Tea at BallantyneResponded on 3 November 2024

   Dear Kathleen, Thank you for taking the time to share your experience with us. We are thrilled to hear that you enjoyed your visit. We will share your feedback with the front of the house, Eric and the culinary team, they will be excited to know that they positively impacted your experience. We look forward to welcoming you back soon. The Gallery team
   

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6. D

   Dana

   Charlotte

   15 reviews

   5.0

   15 reviews

   Dined on 12 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We celebrated my mother-in-law’s 85th birthday with this afternoon tea experience. We had a wonderful experience. The small sandwiches and scones and desserts were all very tasty. It was a memorable afternoon for the two of us.
   

   Afternoon Tea at BallantyneResponded on 3 November 2024

   Dear Dana, Thank you for taking the time to share your experience with us. We are thrilled to hear that you enjoyed your visit. We will share your feedback with the front of the house and the culinary team, they will be excited to know that they positively impacted your experience. We look forward to welcoming you back soon. The Gallery team
   

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7. K

   Karen

   New York City

   6 reviews

   4.0

   6 reviews

   Dined on 8 September 2024

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 4

   The tea was a pleasant experience. The sandwiches and cakes were ok overall with many hits and a few misses, The flavor of the tea was also not as strong or as hot as I would have liked, but overall was a nice way to spend a Sunday. The service was not that attentive but I think my server may have been in training. The tea was not stuffy or overly fancy, it was a nice, relaxed atmosphere, and I would recommend this experience if you happen to be staying in the hotel.
   

   Afternoon Tea at BallantyneResponded on 15 October 2024

   Dear Karen   Thank you for taking the time to share your experience with us. We are saddened to hear that we did not deliver the exceptional service we strive to provide.   Thank you again, and I hope to see you and hear from you soon.
   

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8. R

   Rodman

   New York City

   11 reviews

   5.0

   11 reviews

   Dined on 8 September 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   It was a wonderful experience to celebrate my mother’s birthday. The selection of tea was great, and selection of tea sandwiches and desserts paired wonderfully with it.
   

   Afternoon Tea at BallantyneResponded on 15 October 2024

   Dear Rodman,   Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your visit. “We will share your feedback with the front of the house and culinary team, they will be excited to know that they positively impacted your experience.   We look forward to welcoming you back soon! Regards,
   

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9. D

   Danielle

   Charlotte

   36 reviews

   5.0

   36 reviews

   Dined on 8 September 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   It was a wonderful afternoon. Table settings were charming, food presentation was beautiful. A few too many sweets on the tray but everything was really good....even took home a tray of sweets because we couldn't finish everything. Will definitely go again.
   

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10. C

    Candace

    Charlotte

    10 reviews

    vip
    3.0

    10 reviews

    Dined on 25 August 2024

    1. Overall 3
    2. Food 1
    3. Service 2
    4. Ambience 3

    We’vehad tea here for years. It’s been a favorite special outing for us. But not anymore. It’s become a touristy thing rather than a luxury experience. Very cheesy, rather than elegant. Less food & it’s plain & not tasty at all. Our server never checked on us after she brought the tea service. The tea itself is delicious, so if you’d like to pay $98 for a good pot of tea, then it’s worth it. If you’re looking for more, skip it.
    

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