20 Stories Restaurant

Review summary

1. E

   Emmanuel Obinna

   London

   3 reviews

   5.0

   3 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Beautiful scenery and a delightful atmosphere! The staff were incredibly welcoming and delivered exceptional service with seamless teamwork. I especially appreciated their ability to strike the perfect balance between allowing me to enjoy my meal undisturbed and attending to me promptly whenever I needed assistance. A special mention goes to Rashid, who was both personable and professional, making the experience even more enjoyable. The three-course meal was delicious, with each dish perfectly prepared. The ambience was just right—relaxing and inviting, complemented by the stunning views. I absolutely love this place and can't wait to visit again.
   

   20 Stories RestaurantResponded today

   Thank you very much for such a kind and lovely review. Our goal is always to provide both exceptional service and delicious food, and I am thrilled to see that we’ve done just that. Thanks again for your kind words and we look forward to welcoming you back to 20 Stories very soon. Kind regards.
   

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2. K

   Kenneth

   Manchester

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great ambience,super customer service. The waiters were superb. It was for my wife’s birthday She loved every moment and she got a cake as well. I will definitely be back
   

   20 Stories RestaurantResponded today

   Thank you for such a wonderful review. Myself and the entire team are so pleased to have made your experience what it was. We look forward to welcoming you back soon. Kind regards.
   

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3. D

   David

   Manchester

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Overall Service was absolutely wonderful, Stu really made it feel like a home kinda comfort. Food service that came across effortlessly warm. Florian served us couldn't have asked for more from a server.
   

   20 Stories RestaurantResponded 1 day ago

   Thank you for sharing your lovely feedback following your visit. I am delighted to read that you had an amazing experience in our restaurant, highlighting the lovely service that we are able to provide to all our guests. Your fantastic comments will be shared to the whole team. Thank you for your time and we are looking forward to your next visit in the sky! Kind regards.
   

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4. L

   Lynda

   Manchester

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Thoroughly enjoyed Sunday Lunch at 20 Stories. Very friendly welcoming team. Food service was a great pace for me with time between courses (not too long, not rushed, just right) The afternoon was leisurely, we didn't feel any pressure to hurry along. The food was excellent
   

   20 Stories RestaurantResponded 1 day ago

   Thank you for your wonderful review that really captures the essence of what we all try to achieve at 20 Stories - a magical and memorable experience, combined with a seamless service. Thank you for your kind compliments and we very much hope to see you again very soon. Warm Regards.
   

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5. i

   ini

   Manchester

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 2

   I recently visited Twenty Stories expecting a refined, bougie dining experience, but was quite disappointed. The atmosphere was unexpectedly loud, with even drunk patrons adding to the noise, which didn’t match the high-end vibe I anticipated. Despite the expensive prices, the portions were tiny, and overall, the experience wasn’t worth the hype. The only good thing was the views of the city.
   

   20 Stories RestaurantResponded 2 days ago

   Thank you for taking the time to share your feedback. It is very disappointing to learn that your dining experience didn't live up to your expectations and may I first and foremost apologise to you for this. Please rest assured I have taken your comments on board. Kind regards.
   

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6. P

   Paul

   London

   2 reviews

   4.0

   2 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Very good meal and service. Although noisy in the bar area, it was fine in the restaurant. I was disappointed they wanted a significant service charge to bring our own birthday cake
   

   20 Stories RestaurantResponded 1 day ago

   Thank you so much for your review. We’re glad you enjoyed your evening with us. We hope to welcome you back in the very near future. Kind regards.
   

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7. L

   Lisa

   Manchester

   3 reviews

   5.0

   3 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent afternoon tea experience! Firstly I’d phoned the restaurant the day before our arrival to see if they could tweak the sandwich fillings for my young daughter & sure enough when we received the afternoon tea the chef had accommodated our request & I had a very happy child! Secondly the staff were very friendly & attentive & lovely ambience in the restaurant, it got busier as time went on but without feeling noisy or crowded. Lastly the actual afternoon tea was fantastic, enough selection of lovely savoury treats as well as sweet & all great quality - we left feeling very content! 5 star & would highly recommend! Thanks 20 Stories - we will be back :-)
   

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   20 Stories RestaurantResponded 2 days ago

   Thank you for taking the time to leave such a wonderful review. I am delighted to read you had a great evening here at 20 Stories. Your comments will be fed back to the full team here in which they will be thrilled to have made such a lasting impression. We always strive to make every occasion special and look forward to welcoming you again. Kind regards.
   

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8. A

   Alison

   Manchester

   1 review

   4.0

   1 review

   Dined 4 days ago

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 4

   Overall ambience/atmosphere was lovely. Restaurant decor was lovely and a beautiful place to celebrate a birthday. The table decor and food presentation felt quite basic for the price we paid (we ordered steaks & an assortment of sides (lobster, mushroons, fries ~ the steak arrived served on a white plate no garnish ~ nothing). Service was good overall and we received a complimentary birthday brownie on a decorated plate which was a nice touch. We felt a little rushed towards the end of our meal as the waiter said they needed the table back in 15 mins. We had another drink in the bar which was nice and a stroll around the outdoor terrace which was lovely.
   

   20 Stories RestaurantResponded 1 day ago

   Thank you for your feedback on your recent visit to our restaurant. Whilst I am pleased to hear you enjoyed the atmosphere and setting, I am sorry that the food presentation did not meet your expectations. At 20 Stories, we strive to provide all of our guests with the highest quality food delivery in a friendly and attentive atmosphere. We hope you will give us another chance so that we can meet these standards in the future. Thank you again for your feedback. Kind regards.
   

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9. H

   Hany

   Manchester

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Very enjoyable experience and first class service. Everything we ordered tasted lovely however my Ribeye steak was tough to chew which was not expected. Otherwise very happy
   

   20 Stories RestaurantResponded 3 days ago

   Thank you for your positive review. It is very disappointing to learn that the Ribeye steak didn't live up to your expectations and may I first and foremost apologise to you for this, please rest assured we have taken your comments on board. We are very happy to see that you had a great overall experience and look forward to welcoming you again soon. Kind regards.
   

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10. C

    CEYDA

    Manchester

    1 review

    5.0

    1 review

    Dined 5 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The food quality, service, and attention were outstanding. We’ll definitely return—it was a truly enjoyable evening!
    

    20 Stories RestaurantResponded 4 days ago

    Thank you so much for your kind words. We're delighted to hear that you enjoyed the food and the service provided by the team. We strive to create a unique and unforgettable experience for our guests and we're glad that was accomplished during your visit. We appreciate your positive review and look forward to welcoming you back soon!
    

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