20 Stories Restaurant

Review summary

1. S

   Scott

   Edinburgh

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Genuinely cant fault anything. It was all spot on. Great food and very good value.
   

   Is this helpful?

   Report
2. S

   Sandra

   Manchester

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 5

   Staff and views are amazing, service was fantastic but have no high expectations for the food. We went for Sunday roast and by 3pm they ran out of beef. Duck roast was enjoyable, but trimmings could have been better (vegetables were just lettuce and one carrot)…
   

   Is this helpful?

   Report
3. A

   Anna

   London

   4 reviews

   5.0

   4 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The Sunday roast was delicious and good value. The atmosphere in the restaurant was lovely with stunning views of Manchester. Highly recommended.
   

   Is this helpful?

   Report
4. M

   Mike

   Manchester

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 4
   3. Service 4
   4. Ambience 4

   Disappointed 25 minutes late to be seated and then rushed out of our seat to get other guest in. Not what I expect for a place with such a price point. Poor treatment and no empathy from the staff. Asked for a window and nothing was given even though the restaurant was nowhere near capacity. Food quality and waiter service good. Unfortunately being made to feel unwanted overrides that somewhat.
   

   20 Stories RestaurantResponded 1 day ago

   Thank you for your feedback. We always appreciate feedback as it gives us opportunities to improve and offer our continued high standards of service. I am sorry that we were not perfect on this occasion, and I understand your frustrations. I have passed each part of your feedback on to the relevant departments, and we will take this onboard to see how we can do better going forward. Kind Regards.
   

   Is this helpful?

   Report
5. T

   Tina

   London

   2 reviews

   3.0

   2 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 2

   Food is nice the cocktails could be better. The music is way too loud. It’s so loud that it’s unable to have a conversation
   

   20 Stories RestaurantResponded 1 day ago

   Thank you for visiting 20 Stories and sharing your honest feedback regarding your experience. We strive to deliver a five-star service and try our utmost best to offer a personalized and memorable experience. We hope to see you again soon. Kind regards
   

   Is this helpful?

   Report
6. S

   Samantha

   Manchester

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had a wonderful afternoon celebrating an upcoming birthday and had afternoon tea and drinks. The staff were attentive and friendly. Service was fabulous and the food was great. We will definitely be back again and would recommend. Views are amazing and an added bonus.
   

   20 Stories RestaurantResponded 1 day ago

   Thank you so much for your lovely feedback. We're thrilled to see that you had a fantastic time during your most recent experience with us. We very much look forward to welcoming you again on many more occasions. Kind regards.
   

   Is this helpful?

   Report
7. D

   Daniel

   Manchester

   4 reviews

   5.0

   4 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Robert the waiter was a star and made us feel very welcome. Amazing views.
   

   20 Stories RestaurantResponded 1 day ago

   Thank you very much for such a kind and lovely review. Our goal is always to provide both exceptional service and delicious food, and I am thrilled to see that we’ve done just that. Thanks again for your kind words and we look forward to welcoming you back to 20 Stories very soon. Kind regards.
   

   Is this helpful?

   Report
8. J

   James

   London

   1 review

   3.0

   1 review

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   Impressive and fun environment for dining but food and drink was pretty mediocre and overpriced. Other downside was the QR code/app ordering system in the bar area where we tried to get pre-dinner drinks. Very slow/cumbersome and required data irrelevant to transaction so eventually gave up in frustration/irritation. Normal table service would be hugely preferable. Good night overall though and staff were friendly and helpful.
   

   20 Stories RestaurantResponded 3 days ago

   Thank you for your constructive feedback. We're sorry to learn of the issues you experienced during your visit, we will most definitely look into this. We hope we get the opportunity to welcome you back in the future. Kind regards.
   

   Is this helpful?

   Report
9. S

   Sarah

   Inverness

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Lovely setting, very festive. Made to feel very welcome from the first step into the building. Service all round was excellent.
   

   • 

   20 Stories RestaurantResponded 5 days ago

   Thank you so much for your kind words. We are so pleased to hear that you enjoyed your experience with us and look forward to welcoming you back. Kind regards
   

   Is this helpful?

   Report
10. G

    Gemma

    Manchester

    1 review

    5.0

    1 review

    Dined on 8 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Perfect Sunday afternoon, the Sunday dinner is so good
    

    20 Stories RestaurantResponded 7 days ago

    Thank you so much for taking time to submit your lovely review. We are so pleased you enjoyed your meal here and can't wait to welcome you back. Kind Regards.
    

    Is this helpful?

    Report