20 Stories Restaurant

Review summary

1. J

   Jim

   Manchester

   2 reviews

   3.0

   2 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 4

   Our server was lovely and the views and atmosphere are great. Bit loud! Only gripe - I was finishing glass of wine at the end of the night having just paid 400 quid bill and was asked (not by our waiter who was great) to vacate the table. This was literally 3 mins after paying the bill. I thought - ok, that’s what 400 quid gets you is it? I will spend it somewhere else next time!
   

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2. N

   Naomi

   London

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 4

   Food came out cold. They then reheated it which meant me and my husband ate separately. Refused to take it off the bill because they brought a glass of complimentary Prosecco, despite the fact we had a bottle of wine? £200 meal to eat separately. Poor customer service.
   

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3. b

   brittany

   Yorkshire

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 3

   Lovely venue and really nice servers, the afternoon tea was poor. The sandwiches were dry and tasteless and the desserts weren’t good.
   

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4. A

   Amanda

   Manchester

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Really enjoyed our experience here. Had afternoon tea and the food and service was excellent. I have special dietary requirements and this was catered for with care being taken to not have cross contamination. I would recommend 20 stories to anyone looking for a nice atmosphere and good food and service. I would definitely go back there soon.p
   

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5. A

   Andrea

   Dublin

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food and service were amazing. The service in particular was stand out for us! Great buzz in the restaurant/ bar also. Definitely will be back!
   

   20 Stories RestaurantResponded 1 day ago

   Thank you for your positive review. We are very happy to see that you had a great experience and look forward to welcoming you again soon. Kind regards
   

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6. C

   Clare-Louise

   Manchester

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We at arrived at the restaurant and took the lift to the 20th floor. Panoramic view of our amazing city . The service was second to none. We were seated at an amazing booth table would highly recommend. We were attended to immediately coat taken , napkins places on laps, drink order taken ! From start to finish we had six staff deal with us on our visit . The staff were outstanding each welcomes us and were professional and attentive they could not do enough for us. Lunch three course menu which had a fantastic choice with meals to suits all tastes. Ham hock terrine and sourdough chicken main with additional side of garlic mushroom and green beans. All the food was perfect full of flavour and just the right amount. Will be back soon can’t recommend it enough.
   

   20 Stories RestaurantResponded 1 day ago

   Thank you so much for taking the time to leave this review. I will be sure to pass on your kind comments to the team here. They will be delighted they made your experience so memorable. Thank you again - we look forward to welcoming you back in the near future. Kind Regards.
   

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7. OT

   OpenTable Diner

   Birmingham

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   Lovely setting was let down by constant reminders by the staff that we only had the table for 2 hours. We knew this on booking and the fact that it was mentioned on every course did diminish our enjoyment of the evening.
   

   20 Stories RestaurantResponded 2 days ago

   Thank you for taking the time to share your feedback. We appreciate your honest opinion and apologize for any disappointment encountered. We truly aim to make sure that all our wonderful guests leave 20 Stories fully satisfied and we hope to have the chance to welcome you again in the future to provide you a memorable dining experience. Best regards,
   

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8. W

   Wayne

   Manchester

   1 review

   2.0

   1 review

   Dined on 23 November 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   Good location and ambiance. Overpriced food for the quality. Ordered a sharing lamb platter which came with no veg or sides. Ordered them separately only to get the smallest bowl of green beans. Asked for a second one as it was for 2 people only to be told they had run out of veg on a Saturday night. Really? No other veg on the menu!!! Disappointed.
   

   20 Stories RestaurantResponded 6 days ago

   I would like to take this opportunity to thank you for taking the time to write a review. We are extremely sorry to hear about your disappointing experience and the negative comments in regard your experience. Please, accept our apologies if on this occasion that we did not meet your expectations and be reassured that your feedback will be discussed with our team and will be focusing on missed opportunities. We truly aim to make sure that all our guests leave 20 Stories fully satisfied and we hope to have the chance to welcome you again in the future to provide you memorable dining experience. Kind regards.
   

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9. S

   Sofia

   Manchester

   4 reviews

   3.0

   4 reviews

   Dined on 23 November 2024

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing having dinner with that view! Very welcoming and attentive staff and food was delicious. Disappointed by being rushed to finish, we did not in any way take our time to order but ordered all our food straight away when asked by the staff including our drinks. When we had not finished all of our main we were told we had 5 minutes left for our dessert. Then we could tell the staff was rushing us. Taking the dessert plate as soon as we laid our spoons down even though there were food left on it, making sure we were done and ready to pay while taking the dessert plate away. So our experience started out better than expected but ended with us feeling chased out
   

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   20 Stories RestaurantResponded 6 days ago

   Thank you for visiting 20 Stories and sharing your honest feedback regarding your experience. We strive to deliver a five-star service and try our utmost best to offer a personalized and memorable experience so I am sorry that we were not perfect on this occasion, and I understand your frustrations. I have passed each part of your feedback on to the relevant departments, and we will take this onboard to see how we can do better going forward. We do hope to see you again. Kind Regards.
   

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10. P

    Pawel

    Warwickshire

    1 review

    5.0

    1 review

    Dined on 23 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Excellent food. The music was too loud for such a good restaurant, the atmosphere was rather clubby, not what I was looking for.
    

    20 Stories RestaurantResponded 6 days ago

    Thank you for your five star review. We always appreciate feedback as it gives us opportunities to improve and offer our continued high standards of service. I am sorry that we were not perfect on this occasion, but it's great to read you enjoyed the food and service and we hope to welcome you another time. Regards.
    

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